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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Fire Safety Tips While You're Home During the Pandemic

4/8/2020 (Permalink)

Several used cigarettes spread out in ashes Smoking indoors can lead to deadly house fires!

The COVID-19 pandemic has forced many of us to stay home for the foreseeable future. Because we’re cooped up in our homes, there are also more opportunities for fires to break out. We’ve seen first-hand how devastating a fire can be, so we’re sharing a few tips to make your time at home a little bit safer!

  1. Practice kitchen safety. Cooking-related fires are one of the most common kinds of home fires each year. This is due to several factors, but one of the most important is that many people leave their kitchen unattended while it’s in use. Keep your eyes on your kitchen and follow other safety practices to limit your risk.
  1. Don’t smoke indoors. Not only can smoking lead to home fires, but it's often one of the most deadly. If you choose to smoke, do it away from the home and be sure any cigarettes are fully extinguished before disposing of them.

  1. Keep matches and lighters out of your children’s reach. It’s common sense to leave fire hazards away from children, but it’s a good time for a reminder since children are home from school. Put these objects in hard-to-reach places that can only be accessed by adults. Even better, take time to teach your children why they are dangerous!

We’re all going through uncertain times, but there are some things you can do to keep you and your family safe. If you do have a fire at your home, however, our team at SERVPRO of Catawba County West is always here to clean and restore your home!

We Clean and Disinfect Commercial Properties

4/1/2020 (Permalink)

Two people wearing yellow Tyvek suits in a warehouse Our team is equipped and prepared to clean and disinfect your business!

SERVPRO of Catawba County West is Here to Help

The COVID-19 pandemic has affected our community just as it has the rest of the world. During these uncertain times, we would like to remind our customers that we are commercial cleaning specialists who adhere to the highest cleaning and sanitation standards.

Specialized Training and Experience

We are prepared to clean and disinfect your business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. Our team will continue to adapt as additional guidelines are established.

Call Today for a Proactive Cleaning

If your business needs deep cleaning services, call our experts at SERVPRO of Catawba County West: (828) 322-4400!

How to Prevent Disaster While Your Business is Closed Due to COVID-19

3/20/2020 (Permalink)

Wet carpet in a hallway with a trashcan and a stool This flooding occurred at a business after a heavy storm. Disaster can happen at any time, even while you're closed!

COVID-19 has had a major impact on our way of life. Americans across the nation are effectively bound to their home, and many restaurants and businesses are shutting down as both a precaution and as a result of decreased foot traffic. If your business has been temporarily closed during this pandemic, there are some things you can do to prevent water damage, fires, and other disasters!

  1. Shut off your main water valve. If you don’t need water at your place of businesses for an extended time, consider shutting it off until your resume operations. This won’t work for everyone, but if it does, it can help prevent flooding from burst pipes or leaking appliances.

  1. Turn off any unneeded electrical appliances. Electrical fires happen when we least expect them. But as businesses rely on electricity to some capacity, it’s important to shut off the devices you won’t need. Ensure employees shut off space heaters and other power-hungry devices that may overwork your electrical outlets!

  1. Patch any known weaknesses in the building. Structural weaknesses in your office space are a great way for storms to cause flood damage. Because you may be away for an extended period of time, now’s a great time to path any known issues. Otherwise, you may come back to standing water and mold!

Disasters can be expensive to clean up, and with a loss of revenue, the impact is even worse. If you do have a disaster at your commercial property and need professional cleanup services, call SERVPRO of Catawba County West today!

What Are Soot Webs?

3/9/2020 (Permalink)

Black web along the edge of a greenish ceiling Soot webs might look like cobwebs, but they have nothing to do with spiders!

Many times after a fire, our customers will point out soot-covered cobwebs along the ceiling and corners of their homes. They’re often surprised at both the number of webs and how they had escaped their notice all this time. In reality, these aren’t actually cobwebs—they’re soot webs.

What is a Soot Web?

A soot web—also known as soot tag—is the result of ionized soot particles sticking together like a chain. In appearance, they resemble cobwebs, but they actually have nothing to do with spiders at all. These features are only formed by fires and are not indicative of your cleaning habits!

Cleaning Your Home After a Fire

Soot webs are not fun to look at, but you shouldn’t try to clean them on your own; you’ll likely make a larger mess. Instead, call our disaster restoration team and we can clean up and make any fire and smoke damage “Like it never even happened.”

We Had a Successful CE Class

2/26/2020 (Permalink)

People sit in rows and face a projector screen at the front of the room We host free, in-person CE classes each quarter for insurance professionals!

In case you missed it, we had another great continuing education (CE) class earlier this month! We had more than 40 insurance agents and adjusters attend one or both of our courses: auto insurance and general liability. This was a great way for insurance professionals to pick up CE credits for their licenses and to meet with their peers.

We appreciate everyone who was able to attend. We host these classes as a way to both give back to the local community and to meet with the people that we often work with when our customers have a disaster.

In the near future, we plan on hosting another class with two different courses: flood insurance and ethics for insurance professionals. If you were unable to attend this last event, we hope you’ll be able to join us when we announce our next class!

What You Should Know About Flood Insurance

2/12/2020 (Permalink)

Kitchen oven and cabinets mostly submerged by flood waters This home never expected to have flood damage. We encourage everyone to get flood insurance!

For many people in the Hickory area, it may seem unnecessary to buy flood insurance. Yet twice in the last year alone, we’ve had significant flooding events, and our team has responded to hundreds of calls. Unfortunately, the vast majority of the people impacted didn’t have flood insurance and had to pay for cleanup services out of pocket. While we encourage everyone to purchase flood insurance, there are a couple of things you need to know.

  1. There is a 30-day waiting period for coverage. If you’re going to buy flood insurance, we recommend you do it now. If you wait to buy it until a powerful storm is on the way, you’ll be out of luck. Flood insurance policies don’t kick into effect for 30 days after purchasing, so if you have flooding before then, you’ll still be responsible for the damages.

  1. You don’t need to in a designated flood zone to get flood insurance. Just because you’re not in a designated flood zone doesn’t mean you’re safe from flooding. Many of the flood calls we received in the last year were from people who didn’t live in such a zone. Excessive rainfall, structural issues, and other factors can result in unexpected flooding!

There is a lot to consider when purchasing insurance for your home, but skipping crucial coverage can be a very costly mistake. Even if you’ve never had flooding before, it’s important that you consider the risk. If your Hickory-area home does flood, however, you can call our team at SERVPRO of Catawba County West!

What to Do If You Have Water Damage

1/23/2020 (Permalink)

Water pooled into puddles under an office desk Water damage can cause problems for your property, but the cleanup process can be navigated by calling the right people!

Many residents in the Hickory community have experienced how devastating water damage can be. Your furniture and home’s structure can be compromised and deteriorate, mold growth can cause some health effects, and the recovery process can be long and expensive. To make matters worse, most property owners are unprepared, and they often don’t know what to do.

Water damage can be frustrating to deal with, but there are a few simple steps you can take to alleviate much of the stress.

  1. Deal with the water damage’s source. If you have water damage, the first thing you need to do is address the source and mitigate additional damage. In many cases, this may mean you need to shut off your home’s water valve. Regardless of the source, you need to find it and make sure it won’t cause further problems.

  1. Call a disaster restoration company. If water damage isn’t addressed promptly—and properly—the situation can deteriorate and lead to further problems for you and your home. Immediately call a disaster restoration company (such as SERVPRO of Catawba County West) to extract, dry, and perform other necessary services.

  1. Call your insurance agency. Your insurance is meant for moments like these. Call your local agent and make sure you’re covered. Water damages can be costly, so your insurance can really make a difference!

Water damages can be a real headache, but if you take the above steps, you can make the process much easier to manage. If you live in Catawba County and need water damage restoration services, you can call us anytime at (828) 322-4400!

Our February Continuing Education Class

1/21/2020 (Permalink)

People sit and mingle at tables in a room with a projection We offer free continuing education classes to our local insurance professionals each quarter!

We’re back with another of our quarterly Continuing Education classes! If you didn’t know, once a quarter we host courses for insurance professionals so they can earn continuing education credits as part of their licensure. These are free events that we host as a way of giving back to the insurance community!

On Thursday, February 13, we are hosting two courses at the La Quinta Inn & Suites in Hickory: Personal Auto Policy: Review & Update and General Liability: The Basics. These classes are open to any insurance agent or adjuster in the area—especially for those who need elective credits.

Due to limited seating, if you are interested in attending either course, we encourage you to register as soon as possible! For more information, you can visit our registration page!

More Than a Local Franchise

1/6/2020 (Permalink)

Group photo of SERVPRO employees standing in front of a plain wall We have over 60 employees and serve more than 4 counties!

In 2009, we opened our first SERVPRO franchise in Lenoir. At the time, we only had 3 employees and were starting a business in the middle of the Great Recession. It was a while before we got our first job, but we got started, and we gave each new customer our all.

Last year we celebrated a milestone—our 10th anniversary. In the last decade, we’ve grown to more than 60 employees, we have dozens of vehicles, and we have expanded our service area! You might know us as SERVPRO of Catawba County West, but we serve more than just the Hickory, NC area—we actually own and operate four additional franchises.

Our same team services the entire Unifour area, including Alexander, Burke, Caldwell, and Catawba Counties. And starting this year, we now service all of Iredell County!

So if you knew us when we first started out, you might be surprised to know we’ve come a long way. If you live anywhere in the Unifour area (or in Iredell County), know that our team is always here to help!  

The Flood Cleanup Process

12/30/2019 (Permalink)

Crouched SERVPRO employee places small device on hardwood floors in the middle of living room Our technicians always assess the damage before they begin the extraction and drying process!

Flooding can happen to anyone for a number of reasons. Storms, for example, can cause heavy rains to infiltrate your home. In another instance, a pipe can freeze and then burst as it thaws. Regardless of why it happens, flooding can cause significant damage to your home—and that’s not even considering the eventual mold growth. Fortunately, disaster restoration professionals such as ourselves can clean up and restore flooded properties using a certified process!

Step 1: Assessing the Damage

Once our crews arrive on the scene, their priority is to assess the damage. They’ll need to assess the cause of the incident (and if it’s stopped) and identify which rooms have been affected. At this point, they will also get initial moisture level readings. All of this information is essential for our team to develop a customized game plan for your home.

Step 2: Extract the Water

Once our crew has finished assessing the damage, they’ll begin to extract the water. We have different extraction machines that can suck up large volumes of water. Once we’ve removed all standing water, we’ll begin drying out your home!

Step 3: Drying Out Your Home

Once the excess water has been extracted, we’ll set out air movers and dehumidifiers to dry out your home. These machines work collaboratively by pulling moisture into the air and then cooling it and converting it back into water—this time into a controlled container! This process exponentially speeds up the drying process, which can prevent structural damage and lowers the risk of mold growth.

Step 4: Cleaning Your Belongings

Your belongings have sentimental value, which is why we do everything we can to protect them. Our team will remove all furniture and other possessions from affected rooms and safely transport them back to our warehouse to be cleaned and stored. If items have been completely ruined and cannot be salvaged, we will properly dispose of them—always with your permission!

Step 5: Restoring Your Home

Once the drying process is complete, our technicians will remove the equipment! If you also decide to use us for the repairs, our repairs team will assess the damage, provide a quote, and then begin the final step of the process. And of course, we’ll return all of your salvageable possessions—cleaned and restored!

Your Local Disaster Restoration Team

SERVPRO of Catawba County West has helped thousands of homes recover from disaster since we opened our doors in 2009. We’ve seen how devastating floods can be, but we’ve also seen how homes can be cleaned and restored. If you live in the Hickory, NC area and have flooding, call our team today!

3 Ways Your Business Can Prepare for a Fire

12/23/2019 (Permalink)

Two firefighters use a hose to put out large fire Fires can do tremendous damage to your business, but some precautionary measures can spare you the headache!

Fires can do a lot of damage to your business. In fact, according to FEMA, many businesses will never reopen their doors after having such a disaster. Since we opened our doors in 2009, we’ve seen how fires have cost businesses their money—and sometimes their reputation. Fortunately, there are a few things you can do to mitigate the effects of a potential fire!

  1. Install a sprinkler system. A sprinkler system is one of the best investments a business can make. Should a fire break out in a section of your property, the sprinklers can control the flames before they get out of hand. According to the National Fire Protection Association, when a sprinkler system was present, fires were confined to the room of origin in 97% of fires (versus 74% that didn’t have a sprinkler system).

  1. Train your employees to use fire extinguishers. It’s always a good idea to teach your employees about fire safety, especially when it comes to fire extinguishers. Proper usage can put out small fires, which can, in turn, save you a big headache. If you haven’t reviewed fire extinguisher procedures with your staff, you can always speak to your local fire department about getting a demonstration!

  1. Keep combustible materials away from heat sources. Flammable objects should be kept a safe distance from any device that gives off heat. Space heaters, candles, light bulbs, and other objects that give off heat can easily start a fire if they are kept near the wrong materials. As a rule of thumb, flammable objects should be kept at least 3 feet away.

Fires often occur when you least expect them, but it’s also possible to mitigate your risk. If you haven’t already, invest time and money into resources your team can use prevent a full-blown fire. But if you do have a fire and need professional cleanup and restoration, our team is always available to help!

The Contents Cleaning Process

12/17/2019 (Permalink)

Female SERVPRO employee in a small bedroom places items into a SERVPRO-branded box Our team carefully packs your belongings so they can be cleaned and stored at our warehouse!

When your home has a fire, many of your belongings will be damaged—possibly even destroyed. This fact might be one of the most devastating parts of having a fire. After all, it’s the sentimental value that makes your house a home. Fortunately, our franchise specializes in contents cleaning, so we can save many of your damaged belongings through our restoration process!

  1. We pack and store your belongings. The first step in the process is to identify which items can be saved and then pack and prepare them to be sent to our facility. Our team digitally inventories each item and then carefully places them in boxes. Each box is labeled with a unique code, so you never have to worry about your belongings being misplaced!

  1. We bring damaged textiles to our facility. If you have any damaged textiles—such as clothes, rugs, stuffed animals, etc.—we send them to our state-of-the-art textiles cleaning facility. Most can be cleaned in our washers and dryers, but for special cases, we have an Esporta and an ozone chamber (for odor removal). Collectively, we can clean most smoke- and soot-covered textiles.

  1. We bring all the other items to our cleaning warehouse. Any other damaged items are brought to our cleaning warehouse. We use a variety of cleaning products and equipment to remove contaminants. For example, our ultrasonic machines can clean damaged jewelry, some electronics, and other sensitive objects!

  1. We temporarily store your cleaned belongings. Once we’ve finished cleaning, we store your belongings in one of our warehouses. Each customer has their own section, so nothing gets mixed up or misplaced. Once the restoration process is complete at your home, we will return all of your belongings!

If you have a house fire, you’ll hope that your possessions can be salvaged. While some items cannot be saved, there are many that can. Our team is available to help with any size fire, so call us to make any fire damage “Like it never even happened!”

3 Facts You Should Know About Home Fires

12/13/2019 (Permalink)

Woman wearing apron stirs pot in white kitchen Cooking-related fires are the most common cause of house fires in the U.S. each year!

House fires are a semi-regular occurrence in the Hickory areas. For many victims, they occur unexpectedly and completely disrupt their lives. We’ve helped many homeowners recover from these types of disasters, which is why we want to share some facts every homeowner should know about fires.

  1. Most fire-related deaths are due to smoke inhalation. Believe it or not, burns aren’t the cause for the majority of fire-related deaths—it’s actually from breathing in the smoke. A combination of heat, carbon monoxide, and a variety of vapors make smoke deadly to inhale. That’s why it’s important to keep low and escape as quickly as possible!
  1. Cooking-related fires are the leading cause of home fires each year. Cooking is a major pastime in many homes in the community, especially around the holidays. But most home fires actually start in the kitchen! So while you should continue to cook, never leave the kitchen unattended while in use.
  1. A flame can become a major fire in just 30 seconds. Most people think you have a considerable amount of time to escape from a house fire. In reality, you have just a few minutes—at best. Newer home materials burn a lot faster than they used to, so a fire can quickly grow and spread!

House fires can be extremely destructive, and they shouldn’t be underestimated. If you practice fire prevention and quickly react to an ongoing fire, you can mitigate your loss. Fortunately, if you do have a house fire, our team at SERVPRO of Catawba County West has experience cleaning and restoring fire-damaged homes!

3 Common Causes of Water Damage

12/9/2019 (Permalink)

Parallel walls lined with washing machines at a laundromat Washing machines and other appliances are common causes associated with water damage.

Water damage often strikes when you least expect it. In fact, many of our customers have come home to discover soaked floors and buckled hardwood flooring. While it’s not possible to know when if and when your home will have water damage, you can prepare for the possibility. That’s why it’s important to know the most common sources of water damage—so you know where to look!

  1. Roof leaks. Your roof serves a few different purposes—one of which is to protect the interior from nature. But as roofs age or are impacted by outside elements, they begin to have weaknesses. This presents a problem when it rains (or when snow melts) because the water now has a way into your home. If you notice any vulnerabilities in your roof, have them addressed immediately.
  1. Appliance leaks. Similarly to roofs, appliances can become prone to issues as they age or are affected by certain incidents. Equipment such as washing machines and dishwashers can go from being a convenient tool to becoming the cause of your next water damage. Always keep an eye on them, and make sure they are all well-maintained.
  1. Busted pipes. A lot of water flows through your home’s plumbing system. That’s why a busted pipe can quickly flood parts of your home in a short amount of time. Be wary of aged or exposed pipes, as they are the most vulnerable!

Water damages can be expensive to clean up—never mind the stress it induces. If you’re vigilant, you can hopefully prevent an incident from occurring at your home. But if you do have water damage, our team at SERVPRO of Catawba County West is available 24/7 to dry and restore your Hickory home!

3 Fire Safety Tips Every Business Owner Should Heed

12/4/2019 (Permalink)

Person using fire extinguisher to put out fire in container A fire extinguisher can potentially mitigate fire damage at your business. Ensure your employees know how to use one!

Commercial fires seem to happen all the time. Our team regularly gets calls from businesses in the Hickory area who have everything from small to catastrophic fires. Sometimes they are just minor inconveniences, but in some cases, they can halt operations completely. Whether or not your business has been affected by a fire in the past, it’s important to practice fire safety!

  1. Make sure your employees know how to use a fire extinguisher. The second best thing to preventing a fire is mitigating the damage. If your employees know how to properly extinguish a fire (and know which extinguisher to use), you can dampen the impact it will have on your operations. If they don’t already have this training, consider recruiting your local fire department to offer a demonstration!

  1. Ensure all heaters are kept away from flammable objects. Some employees are cold even when indoors, so they might bring a personal heater. While heaters are great for warmth, they are also a fire risk if they are placed near flammable objects. It’s recommended that heat sources are kept at least 3 feet away from combustible objects!

  1. Install a sprinkler system. If you don’t already have one, a sprinkler system is a great investment. It can prevent a fire from getting out of control, which helps you keep damages to a minimum. In fact, maintained systems are 95% effective!

Your business is an important investment, and it should be protected at all costs. It’s not possible to prevent every kind of fire, but it is possible to be prepared and to know how to react. If you have a fire and need our fire restoration services, know that we’re always here to help!

What to Do If Your Pipes Burst

11/27/2019 (Permalink)

Grayscale water faucets lined in a row along a wall Pipes can cause a lot of damage if they freeze and burst!

Your home’s pipes can burst for a number of reasons, but as temperatures start to drop, they’re at risk of freezing. When frozen pipes begin to thaw, the built-up pressure can cause the pipes to expand and burst. If you’ve never had this happen at your home, you might not be sure what to do (or where to even start). Fortunately, we’re going to cover exactly that.

  1. Turn off the water. The first thing you should do anytime water is gushing from your pipes is to shut off the main water valve. This is will stop more water from flooding in, which should be your main priority at this point.

  1. Call a plumber. Next, you’ll need to call a plumber to fix the damaged pipes. They’ll also likely be able to tell you what caused the incident, so you can hopefully prevent the issue in the future.

  1. Call your local disaster restoration company. Finally, you’ll need to call a disaster restoration company to extract and dry the water damage. They will ensure affected areas in your home are completely dried and will apply an antimicrobial treatment to help prevent mold growth.

Burst pipes can cause a major problem in your home, but you’ll have professional help all the way. If you need a disaster restoration company in the Hickory area to clean up water damage, our team has helped thousands of properties. We’re available 24/7, and we can make any disaster “Like it never even happened.”

3 Ways to Prepare for Flooding

11/24/2019 (Permalink)

Green SERVPRO drying equipment on flooded carpet inside a building This hotel repeatedly flooded in June due to constant, heavy rain!

Flooding can occur for a number of different reasons, even if you don’t live near a body of water. There are many unexpected ways your home can be flooded: storms can bring heavy rains, snow and ice can melt, etc. Even though we can’t always know when we might be at risk, there are some things you can do to prepare for a potential flooding event.

  1. Document all of your belongings. It’s only after there’s a disaster that people start to keep track of their possessions. If you file an insurance claim, you may need to provide a list of items that were affected by the flooding so that your insurance company can reimburse you. That’s why it’s highly recommended you keep an updated list before you ever even have an incident. You can do this yourself, or you can use one of many available apps!

  1. Buy flood insurance. You might feel you don’t need flood insurance, but neither did the hundreds of flooded homes back in June. If you don’t have it already, speak to your local insurance agent and see about getting it for your home. There’s a 30-day waiting period before it takes effect, so don’t wait to get it!

  1. Buy a sump pump. If you have a basement, a sump pump is a highly effective tool for removing water from the home. It collects water in a basin and transports it away from the home. This ultimately reduces the overall damage your basement will have. If you don’t already have one, buy one today!

You don’t know when—or if—your home will be affected by flooding, but the more prepared you are, the less of a headache it will be. If you do have flooding, though, our disaster restoration team is here and ready to make it “Like it never even happened!”

Why Should You Hire SERVPRO of Catawba County West?

11/19/2019 (Permalink)

Three thank you cards propped open on a wooden desk Some of our customers send us thank you cards and leave us positive reviews!

If you have fire or water damage, do you know who to call? There are a few disaster restoration companies in the region, but we believe we should be your top choice. If you’re on the fence, there are a few reasons you should consider us as your first option.

  1. We are a one-stop shop for your restoration needs. If your property has a fire or water damage, we want you to feel confident that everything is left in good hands. That’s why we do almost everything ourselves—from clean up and restoration to repairs. We even clean textiles, clean HVAC systems, and remove odors!

  1. We can handle any size disaster. We have over 60 employees, hundreds of units of equipment, and access to support from more than 1,700 SERVPRO franchises nationwide. Our franchise has worked on large-scale disasters, such as the fire at Lees-McRae College and the flooding at Martinsville Speedway.

  1. Our customers love us. We strive to offer high-quality customer service. We believe that’s why many of our customers have left us highly rated reviews, sent us letters, and even returned to us as repeat customers!

Whether you have fire, water, or mold damage, SERVPRO of Catawba County West is always available. Our staff is fully trained and certified, and we have helped thousands of customers over the years. Call us any time at (828) 322-4400!

Why We Can Handle Any Size Disaster

11/16/2019 (Permalink)

Green air movers stacked on shelves along a white wall This is just a small fraction of our air mover inventory!

Did you know that SERVPRO of Catawba County West is just one of four franchises owned by Kim & Randy Williams? They actually own and operate the franchises that encompass the entire Unifour area! Many people think that we’re a small-time operation that can only handle smaller, mostly residential damages. In reality, we can clean up and restore any size disaster!

There are a few reasons we have this capability:

  1. We have roughly 60 employees (and counting)! When we first opened our Lenoir franchise in 2009, we had only 3 employees. Today, we have more than 20 times as many employees, and we continue to add more each year. Because we have so many employees, we are able to respond to any size disaster, such as the fire at Lees-McRae College and the flooding at Martinsville Speedway.

  1. We have hundreds of units of equipment. Over the years, we have built up an incredible inventory of equipment. We have multiple warehouses full of equipment, including hundreds of air movers, dehumidifiers, and proprietary cleaning products.

  1. We do much of our work in-house. We have long pushed to move away from 3rd-party services and have begun to take on more work in-house. That’s why we have our own textiles cleaning facility, ultrasonic machines, duct cleaning equipment, and even manage our own dumpsters. Because we’ve made these moves, we’ve been able to cut costs down and are able to get jobs done quickly and more efficiently!

We pride ourselves in our ability to help a customer from the beginning to the end of the restoration process. Our team is equipped with the latest technology and processes, and we’ve helped thousands of homes and businesses recover from disaster. If you need professional help, don’t hesitate to call our team at (828) 322-4400!

3 Ways We’ve Improved Our Services

11/11/2019 (Permalink)

Green SERVPRO dumpster at an incline dumping garbage We have our own in-house dumpster service so we can increase our team's efficiency and reduce service time!

When we opened our doors in 2009, we were a 3-person team and had the bare minimum we needed to start our own SERVPRO franchise. As we’ve grown over the years, we’ve strived to improve our processes, services, and equipment so we can continue to offer the best customer service. There are several ways we’ve enhanced our services, but today we’re going to share just a few!

  1. We have our own in-house dumpster service. In many situations, our crews have to dispose of debris and unsalvageable items. In the past, we used a 3rd-party dumpster service to provide and remove garbage containers for our crews, but these proved to be costly and had slow turn-around times. In some cases, it could take days before we could get a dumpster to so site for our crews to begin. Now, we manage our own dumpsters, which keeps our costs down and allows our team to work more efficiently!
  1. We have our own textiles cleaning facility. There aren’t many disaster restoration companies in the region that can claim to be a one-stop shop for your restoration needs, but we do! We have a state-of-the-art textiles cleaning facility that we use to clean your damaged clothes, linens, and more. You don’t have to worry about where your belongings go—we take care of everything in-house!
  1. We perform duct cleanings. Your HVAC system plays an important role in your home, which is why it needs to be constantly maintained. Excessive dust, soot particles, and other debris in your system can lower its efficiency and cause it to overwork. Fortunately, we offer duct cleaning services to the Hickory area, both as part of the restoration process and as a standalone service!

It’s been our mission to offer best-in-class customer service to Hickory, NC and surrounding areas. As we continue to grow, we’ll continue to improve our processes and the ways we can serve the community. If you have a disaster, know that our team at SERVPRO of Catawba County West can truly make it “Like it never even happened.”

How to Prevent Mold Growth in Your Business

11/5/2019 (Permalink)

Black mold growing on a white brick wall Mold began growing in this business' storage closet after the HVAC lines leaked all summer!

Mold is one of the last things you want to discover in your place of business. For starters, it can cause some health effects in people, which can slow or halt your operations. Mold growth can also be a symptom of recent or ongoing water damage, which can be a costly issue to resolve. This is why it’s important to take preventative steps and avoid the headache altogether. Fortunately, there are a couple of actionable steps you can take.

  1. Immediately address any water damage. Mold spores need a couple of things to begin growing, and one of the most important is moisture. That’s why many people who initially avoid or cancel our services often call back later: their water damage encouraged mold growth. If you have water damage on your property, immediately call our team of water damage professionals!

  1. Maintain lower humidity levels. High humidity levels are another way mold growth is encouraged. If your property’s humidity levels are unregulated, it’s best to purchase a dehumidifier(s). This device can draw moisture out of the air, which can lower the odds of mold growth. Your home’s humidity levels should be below 60%, but we say that 30-50% is ideal!

Mold growth is certainly a problem, but limiting your property’s exposure to moisture can help you prevent it from ever occurring. If you do have mold, however, our mold remediation experts have helped many Hickory homes and businesses overcome mold issues. You can call our team anytime at (828) 322-4400!

SERVPRO Will Be in the Hickory Christmas Parade

11/4/2019 (Permalink)

The Grinch wearing an orange jacket prepares to enter a parked, SERVPRO green Kia The Grinch is back to drive our green SERVPRO Kia in the annual Hickory Christmas parade!

Each year, the town of Hickory hosts its annual Christmas parade in the downtown area. Many businesses and organizations show off their holiday spirit by sponsoring more than 100 floats and bands. Hundreds of Hickory residents come out to support the community and to celebrate Christmas!

This year, Hickory is hosting the parade on Friday, November 22. Starting at 6 p.m., the Grinch, Cindy Lou Who, and Max will return to drive our green SERVPRO vehicle! The evening will culminate with the Christmas tree lighting at the town square by Santa and Mrs. Claus.

Whether you want to join in the festivities or support your local SERVPRO, there are plenty of reasons to attend this year’s parade. We hope to see you there as we bring on the Christmas spirit!

How to Prevent Space Heater Fires

10/23/2019 (Permalink)

Charred paper and boxes on top of a burnt, white cabinet A space heater was the suspected culprit in this house fire!

Fall weather has already hit, and winter is right around the corner. As the temperature continues to drop, many of us will find ourselves indoors where it’s warm. It’s around this time that we bring out our space heaters. While these heaters keep us warm and cozy, they can pose a serious threat to you and your home. In fact, the National Fire Protection Agency reports that space heaters account for more than 44% of home heating-related fires. If you plan on using your space heater this year, you should be aware of the potential dangers!

  1. Space heaters should be away from flammable materials. True to their name, space heaters can produce a lot of heat. In many of the fires they are associated with, they were too close to flammable materials and caused them to catch fire. That’s why it’s strongly advised that they are kept at least 3 feet away from anything that can burn.

  1. Space heaters should be plugged directly into the wall. Because they draw a lot of energy, space heaters should never be plugged into an extension cable or a power. And even if they are plugged into the wall, nothing else should be plugged into the same outlet. Otherwise, they can cause a fire and/or electrical hazard.

  1. Space heaters should never be left unattended. For the above reasons, you should never leave a space heater unattended, even for just a few minutes. While they are great for supplemental heat, they are potential fire and electrical hazards.

As you start to use your space heater in the coming months, it’s important to remember that it carries a risk. If you’re responsible and remain aware of your surroundings, you can safely keep warm. If you do have a fire, however, know that our team of fire restoration professionals is always here to help!

3 Things You Should Know About Smoke Detectors

10/10/2019 (Permalink)

White smoke detector on a ceiling Smoke detectors are an essential device in every home!

At the time of writing this, it’s Fire Prevention Week. Each year since 1925, the current president declares the week of October 9th as a time to be mindful and to learn how to stay safe during a fire. One of the most important tools for fire safety is a smoke detector. This sensor can alert you and your family about a fire in your home or office, which can give you enough time to escape. In honor of Fire Prevention Week, here are 3 things you should know about smoke detectors.

  1. You can get a free smoke detector (in certain circumstances). The American Red Cross’ Home Fire Campaign aims to install free smoke detectors in homes that don’t have them. Particularly, this program is aimed at people who can’t afford one or are physically unable to install them. If you think you’re eligible for this program, you can submit a request on their website!
  1. Smoke detectors should generally be replaced every 10 years. Although your device’s batteries should be replaced at least once a year, the device itself should be replaced every 10 years. They do not last forever, and if you don’t replace them, they may fail when you need them the most.
  1. You should test your smoke detector at least once a month. It’s never a good idea to assume, yet many Americans go to sleep at night assuming their smoke detectors are still operating. Instead, it’s highly recommended that you test your smoke detector each month. Most units have a small button you can hold until it beeps. As long as you hear that chirp, you know it’s still operating!

Benjamin Franklin famously wrote, “An ounce of prevention is worth a pound of cure.” Interestingly, he wrote this in the context of fire safety! If you haven’t already, install a smoke detector in your home and test it periodically. However, if you do have a fire, you can contact our team at SERVPRO of Catawba County West to make it “Like it never even happened.”

Upcoming CE Class on October 22

9/24/2019 (Permalink)

Two SERVPRO employees help serve lunch to a long line of people Our CE classes always provide free lunch for our attendees!

Our next Continued Education (CE) class for insurance professionals is fast approaching! On Tuesday, October 22, we’re hosting both Flood & Ethics courses at the La Quinta Inn & Suites in Hickory, NC. As usual, instructor Chris McCleod will return to cover the basics of flood insurance and how ethics plays a role in the insurance industry. (Each course is 3 credit hours.)

Whether you’re an insurance agent or an adjuster, if you need credit hours, we highly encourage you to attend our class. We provide a free lunch (catered by Boxcar Grille), we have plenty of snacks, and we have giveaways during each break period.

If you’re interested in attending, you can register online at our Eventbrite registration page. If you have any questions, please feel free to call our office!

Why Do I Need a Water Removal Company?

9/11/2019 (Permalink)

Green SERVPRO vehicle As a water mitigation company, we clean up your water damage and prevent it from becoming an issue in the future!

If you’re like most people, you want to take care of issues on your own. After all, who wants to pay for a service when you can just do it yourself? In some cases, that might be the best thing to do, but it’s also important to consult a professional when you truly need their services.

As a water mitigation company, we’ve had many potential customers call us back and decide to clean up the mess themselves. Sometimes we don’t hear from them again, but many have called back with new problems. So why exactly do you need a disaster restoration company? To prevent additional damages.

  1. We take care of hidden moisture. When it comes to water damage, there’s often more than meets the eyes. Many materials, such as hardwoods and drywall, are porous, so they absorb water. This can cause the materials to expand, or it can trap the moisture, allowing it to foster mold growth. A water mitigation company, however, has the equipment to both detect and dry these materials.

  1. We can prevent mold growth. Mold spores are everywhere, but they don’t pose much of a threat until they are exposed to moisture. When water damage isn’t adequately addressed, it can increase the chances of mold growth. Our team can extract and dry the water, plus we apply an antimicrobial to deter mold.

  1. We’re equipped to handle contaminated water. Not all water damage is equal. Some water can be extremely contaminated (such as sewage or floodwaters) and poses health risks. In these cases, you’ll need protective gear and specific processes for cleaning up the damage. Our staff is both equipped and certified to handle these situations!

Water damages can come in many different forms and may not require professional help. But it’s also important to know when things are beyond your control. No matter how much damage your home has, SERVPRO of Catawba County West is here to help!

Are Your Prepared for a Hurricane?

8/30/2019 (Permalink)

View of Hurricane from Space Hurricanes can cause massive damage to you and your property. Prepare now!

Last year, North Carolina was hit hard by Hurricane Florence. Now, at the time of writing this, Hurricane Dorian is expected to strike Florida as a Category 4 storm. Our area is rarely directly impacted by these storms, but it’s still a possibility. Even if it wasn’t, we’re likely to feel the effects in the form of strong winds and heavy rain. That’s why it’s important to make sure you’re fully prepared for a potential hurricane.

  1. Establish an evacuation plan. You never know when you might have to evacuate, but it’s better to be safe than sorry. If you don’t already have a plan, now’s the best time to create one. Identify a safe place to temporarily relocate and ensure you have a plan to get there. If you have pets or certain medical conditions, be sure to plan for them as well.

  1. Stock up on supplies. If you must stay to weather the storm, make sure to stock up on supplies well in advance. First, assume that you may not be able to leave your home for several days, so get enough to last you and your family for an extended period. You’ll need water, non-perishable food, a light source, and more. (You can find a more complete list on Ready.gov.)

  1. Identify a safe place in your home. Even if you’re staying home, you’ll still need somewhere safe to stay. It’s recommended that this place be close to the interior of the home, away from doors and windows. This step can protect you and your family should the rest of your home be affected.

  1. Cut down sick or dead trees. Fallen trees can cause a lot of destruction to a home. If you have sick or dead trees close to your home, you should consider having them removed while you can. Due to high wind speeds, trees are susceptible to being uprooted, which can damage your home and further expose it to rain.

Peak hurricane season will last for another couple of months, so it’s important to prepare for the worst now. If your property is affected by a hurricane or any other storm, know that our team of experts is available 24/7!

Signs Your Home Have Water Damage

8/23/2019 (Permalink)

Mold covering a red chair Mold growth is one sign that you've recently had water damage.

No homeowner wants to discover their home has water damage, but if they do, they want it to be shortly after it occurred. That’s because the longer water damage is left unaddressed, the more destructive it can be to your home. So how do you know if your home’s been affected? There are a few signs to look out for!

  1. Bubbling or discoloration in your walls, floors, and ceilings. Short of seeing the incident yourself, one of the easiest ways you can tell you’ve had water damage is by noticing changes to your home’s walls, floors, and ceilings. For example, wallpaper may bubble, paint may peel, and hardwood floors may buckle. These and others are signs that you’ve had water damage.
  1. You have mold. Mold spores are everywhere—even in your home—but they don’t pose a threat until they’re exposed to moisture for extended periods of time. It’s moisture that activates the spores and allows colonies to form. If you notice mold around your home, you’ve more than likely had water damage.
  1. Unusually high water bills. Paying attention to your water bill can not only help you save money—it can warn you of potential leaks in your home. An unusually high water bill indicates that—short of a billing error—more water is being consumed than usual. Oftentimes, this difference is a result of a pipe leaking somewhere in the home.

Water damage is problematic and often leads to other issues. That’s why it’s crucial to call a disaster restoration company if you detect it at your home. Our professional team is always ready to serve any Hickory resident!

We Respond to Storm Damage

8/12/2019 (Permalink)

You might not know it, but we get many calls each year from Hickory customers who have storm damage. Though we don’t usually have severe weather, even a mild storm can damage homes with vulnerabilities. Heavy rains, strong winds, or even a lightning strike can create a disaster.

Fortunately, our team here at SERVPRO of Catawba County West has over a decade of experience helping homeowners recover from storm damage. In fact, back in June when we had the heavy flooding, our team received over 300 phone calls from affected residents.

No matter what kind of damage you have or how extensive it is, our team can clean up and restore any weather-related damage. In fact, even if you call us in the middle of the night, we’re here and ready to go. If your home or business has storm damage, call our professionals here at SERVPRO of Catawba County West!

How Dryer Lint Can Cause a Fire

8/12/2019 (Permalink)

Clothing and linens cause lint to accumulate inside your dryer, which poses a fire risk!

Appliances were created to make our lives easier. After all, imagine how much time you would spend if you had to wash and dry all of your clothes by hand. There’s no denying the convenience appliances add to our daily lives.

But for all the benefits, appliances come with the risk of disaster. Your clothes dryer, for example, has the real potential of causing major fire damage. How? It might because of all the lint.

What is Dryer Lint?

Anyone who’s used a clothes dryer knows about the lint trap (and if you don’t, now would be a good time to learn about yours). But what exactly is the fuzzy stuff trapped in the tray? It’s actually fabric fibers that get separated and accumulate during the drying process. Known as lint, most of these fibers are filtered through the trap in your dryer and are stored there.

How Lint Can Start a Fire

After each load of laundry, lint slowly builds up in the dryer vents. Over time, this accumulation can slow or block the airway, which makes your dryer less efficient at drying your clothes. Blocked airways also increase the risk of your appliance overheating. Because lint is highly combustible, this creates optimal conditions for a fire to break out.

Preventing Dryer Lint Fires

Lint is an inevitable part of drying your clothes, but it doesn’t have to cause a house fire. The main way to prevent that from happening is to simply clean and remove lint from the vent and the lint trap. For the trap, remove and dispose of the lint after each load of laundry. As for the vent, it’s best to clean it at least once a year. You can call a professional to clean it, or you can to do it yourself (at your own risk).

In Case of a Fire

The risk of disaster can only be mitigated, not eliminated. So even if you take every precaution to prevent a disaster, it’s no guarantee you’ll never have a fire. While we hope that you don’t, it’s important to know that you have an expert team who is always ready to restore any home. If you have fire damage, call SERVPRO of Catawba County West at (828) 322-4400!

How Your Toilet Can Damage Your Home

7/17/2019 (Permalink)

Toilets are an important part of any home, but they have the potential to cause a lot of damage!

Loo. John. Commode. Whatever you call it, the toilet is an important feature in every home. Yet most homeowners aren’t aware that these fixtures can cause a lot of damage. In fact, toilet-related damage can be some of the most expensive kinds of water damage to clean up and restore. That’s why it’s vital to understand how yours can create a disaster in your home.

Toilet Overflow

Nothing makes your stomach sink more than a toilet that backs up and overflows. While this can sometimes be a minor issue, it can also become a much larger problem. In situations where it’s only a low volume of clean water, you can likely dry it up yourself. But if there’s a lot of water or it’s contaminated (i.e. you just used it), there’s where you have a problem.

For starters, dirty toilet water contains bacteria, which we strongly recommend you call a professional to clean up. Even if you’re not worried about touching your own waste, if it’s not properly cleaned up, the remaining bacteria can thrive and cause future health problems for you or your family.

The other problem is that even if the water is clean, if there’s enough of it, it can be too much for someone to handle. Water will enter porous materials, which can cause them to warp and/or hold the moisture and foster mold growth. So even if the water appears to have been dried, it can become a problem in the near future.

Toilet Leak

Your toilet isn’t likely to last forever. Like most things in your home, they eventually wear out and parts can fail. Whether it’s from the base, the supply line, or anywhere else, a toilet can cause a lot of water damage, especially if it goes unnoticed for an extended period of time. While this water is generally potable, it still poses a major threat to your home in the forms of structural damage and mold growth.

Sewage Backup

Nobody wants to discover their main sewage line clogged and backed up from their toilet. Yet this is a problem that plagues many homeowners each year. Like any case involving biohazardous materials, a professional cleanup is required because they pose a major health risk. In addition to clean up, there will likely need to be extensive restoration work, depending on the extent of the damage.

Prevent Toilet-Related Damages

As we’ve demonstrated, your home’s toilet can be a potential source of unwanted damage. Because we often take them for granted, it’s important you remain alert to any changes and perform routine maintenance. But if you do have a disaster, be sure to call our team here at SERVPRO of Catawba County West!

How to Prepare for Future Flood Damage

7/3/2019 (Permalink)

This Hickory home was flooded by the heavy rains that struck our region!

As most of us learned last month, almost everyone in the Unifour area can be affected by flooding. Many of our customers during the flood were completely caught off guard and were unprepared to deal with the damage. While our team was able to help most of the victims, it was a wake-up call for most in the area.

That’s why we’re highlighting some of the ways you can prepare for potential flooding in the future!

  1. Buy flood insurance. The overwhelming majority of calls we got during last month’s storm were from people who didn’t have flood insurance. As a result, most customers were left to foot the bill themselves, often ranging into the $1000s. That’s why we strongly suggest you invest in flood insurance. (Note: There’s a 30-day waiting period before your flood insurance kicks in, so don’t wait!)

  1. Purchase a sump pump. If you have a basement, a sump pump is a lifesaver. If your basement floods, the pump will redirect water out of the home to where it isn’t a problem anymore. Of course, they run off your home’s electricity, so ensure yours has a backup battery!

  1. Move valuables to higher ground. While flooding can certainly occur on upper levels of a home (such as through a crack in the roof), your belongings are generally safer on higher grounds. Most homes we respond to have flooding in their basement or ground-level floor, so moving your valuables can mitigate their risk of damage.

  1. Assemble an emergency kit. As with any potential disaster, it’s always a wise idea to have an emergency kit. These kits are designed to temporarily hold you over until you can get more permanent help. For a great example of an emergency kit supply list, check out the one on Ready.gov.

Flooding is rarely expected, but even when it is, it’s best to already be prepared. Still, it’s possible that you’ll have flood damage. If that happens, know that you can call on our team of experts here at SERVPRO of Catawba County West!

How to Prepare Your Business for Disaster

6/19/2019 (Permalink)

Disaster can strike at any business, often when we least expect it. This is one commercial property that had water damage.

After it flooded during the weekend of June 7, many property owners in the Catawba County area were forced to face how unexpected a disaster can be. Rain closed many roads and schools, and the county was forced to declare a state of emergency. Additionally, many businesses took on water and had to experience first-hand what it’s like to address water damage.

As a disaster restoration company, we are dedicated to helping local property owners recover from water and fire damage. To support that mission, we’re providing some ways you can prepare your business for the next potential disaster!

  1. Create an Emergency Readiness Profile (ERP). Do your staff know where all the emergency shut-off locations are? Do they know who to call? Do you? These are all great questions, but it’s best not to wait until there’s an actual emergency to ask them. An ERP is a great tool that allows you and your staff to have the crucial information they need to respond to a disaster at your property. Fortunately, these tools can be generated for free by reaching out to one of our team members!

  1. Confirm you have adequate insurance coverage. For the first time, home and business owners recently learned the importance of having flood insurance. While some insurance policies might seem unnecessary (flood, for instance), disasters occur when you least expect them, and you’ll be thankful you had the coverage. Speak to your insurance agent and discuss your policies and coverage today!

  1. Establish a disaster response plan. Where would you go if your business space was temporarily uninhabitable? What’s your plan if your operations are halted for a few days? It’s impossible if or when your business will face disaster, but if you aren’t prepared for worst-case scenarios, it can threaten your business. Create a disaster response plan with relevant people in your company to establish things such as an alternate production site, communication plans, and more. Having such a plan can help mitigate the overall effect of any incident!

There’s nothing worse than discovering your place of business has been flooded or suffered fire damage. While these threats are always around the corner, you can help reduce the impact they have on your company’s endurance and success. There are many ways you can prepare your business for a disaster, but the above are a few to get you started. Should you happen to have a disaster, call our team at SERVPRO of Catawba County West today to make it “Like it never even happened!”

Know the Difference: Tornado Watch vs. Tornado Warning

6/7/2019 (Permalink)

Knowing the difference between a tornado watch and a tornado warning could save your life!

Recently, we’ve had a surge of tornadoes across the United States—including here in Catawba County. Some of these have done substantial damage, such as the one that struck the Kansas City area in May. All of this activity has sprung much official advice to the forefront, including knowing when and how to heed tornado watches and warnings.

What is a Tornado Watch?

A tornado watch is a weather alert that indicates the weather conditions are right for a tornado to form. It does not mean that a tornado has formed—only that it’s possible due to the conditions. When a tornado watch is announced, you should continue to watch for updates and be prepared to take action.

What is a Tornado Warning?

Unlike a watch, a tornado warning is issued when a tornado has either been spotted or appears on the radar. A warning indicates that you need to take immediate action to prepare for possible impact. As with a watch, be sure to follow storm updates until you know you’re in the clear.

Being Prepared for the Worst

Tornadoes and other storms can strike when you least expect it. It’s always a good idea to be aware of weather changes in your area, but it’s also important to be prepared in advance. In fact, we encourage you to create an emergency kit for you and your family as soon as possible. But should disaster strike, know that you’re not alone. You can call SERVPRO of Catawba County West for any of your storm damage needs!

Common Causes of Fire Damage

5/1/2019 (Permalink)

House fires are disastrous and can happen at any time, often when and where we least expect.

Nobody ever expects they’ll have a house fire, but each year, 1 in 360 insured homes file a claim for fire and lightning damage. What’s worse is that these types of incidents tend to be the most costly. While it’s difficult to fully prevent a fire from ever occurring in your home, it’s important to be aware of the most common causes.

  1. Kitchen Fires. Cooking-related fires are the number one cause of house fires each year. While there is always a risk of fire, there are a few ways you can mitigate that risk. For one, never leave your kitchen unattended, even for a minute. Also, be sure to clean and remove grease after each time you cook. For more preventative measures, check out our previous blog post on the topic.

  1. Cigarettes/Smoking Materials. House fires that result from cigarettes and other smoking materials are the leading cause of house fire deaths. If you choose to smoke, it’s highly recommended that you do so outside and ensure it is properly extinguished before disposing of the materials.

  1. Heat Sources. Space heaters, candles, and fireplaces are great comforts during the winter, but if they are close to flammable objects, they could spell disaster. It’s recommended that you keep any flammable materials at least 3 feet away from heat sources, perhaps even further.

House fires can destroy valuables and displace families—often in just a short period of time. Fortunately, our team at SERVPRO of Catawba County West is capable of restoring your home and preserving many of your valuables. If you have a fire in the Hickory, NC area, call us today at (828) 322-4400!

How Your Business’ Damaged Documents Can Be Saved

4/10/2019 (Permalink)

It's impossible to undo existing damage, but we can stabilize any of your damaged documents!

Many businesses today keep a digital record of their documents, which are generally easier to preserve in the event of a disaster. But some businesses—such as hospitals, law offices, and others—also use paper documents either as a supplement or in place of digital ones. Unfortunately, these vital records can be damaged in the event of flooding or a fire. However, there’s a possibility they can be salvaged.

Our Document Restoration Process

SERVPRO is known as a fire and water damage cleanup company, but we also have a lesser-known service—document restoration. Each franchise has access to this chamber, meaning we are able to salvage many damaged documents.

Water-Damaged Documents

When paper gets wet, it becomes soggy and the ink begins to run off the page. While we can’t undo the ink damage, we can prevent further deterioration and stabilize it. Our first priority is to freeze all of the affected documents to prevent further damage. From there, we’ll ship it to our facility in Tennessee where it will be freeze-dried and returned in the same order it was sent. 

Fire-Damaged Documents

Fire-damaged documents lose their edges and generally smell like smoke. As with water damage, we cannot undo any of the physical damage, but we can trim burnt edges and deodorize the documents. In any event, we can always digitize them if you prefer!

Your Salvaged Documents

Our goal is to return documents that are both stable and usable, but it’s important to manage expectations. We’re unable to undo damage and restore documents to their original condition, but we can make a strong attempt to save them and prevent further deterioration. If your Hickory, NC business has documents that have been damaged, call SERVPRO of Catawba County West today!

3 Examples of Commercial Properties We’ve Helped

3/29/2019 (Permalink)

Our franchise had the unique opportunity to drive on Martinsville Speedway's racetrack after helping them with their commercial water damage!

As a Large Loss Response Team, SERVPRO of Catawba County West has the capacity to handle any size disaster. In fact, we’ve responded to many large-scale commercial property damages over our 10 years of operations. Below are 3 commercial properties we’ve helped recover from disaster.

Lees-McRae College

In January of 2017, a fire broke out in the laundry room of Lees-McRae College’s gymnasium and caused substantial damage to the structure and its contents. Our team immediately responded and deployed much of our resources to help them get their gym back. After a lot of work, it now looks “Like it never even happened!”

Grace Baptist Church

Hurricane Florence devastated North Carolina’s coast late last year. Even though we were hundreds of miles away, we dispatched a team to assist with recovery efforts. In Wilmington, we aided Grace Baptist Church and the affiliated Wilmington Christian Academy, which had suffered massive flooding and wind damage. Initially without power, our team worked well over a month drying water, repairing structures, and cleaning damaged textiles.

Martinsville Speedway

Last year, heavy rains in Virginia flooded the nearby racetrack, Martinsville Speedway. As a result, our team traveled north and worked around the clock to extract and dry all of the water damage. We even had the rare opportunity to drive our green vehicles on the track!

Local Support from a Large Franchise

Although we are locally owned and operated, SERVPRO of Catawba County West is a large franchise with even larger national support. Having helped countless businesses recover from disaster, we have the expertise and the resources needed to navigate any damages.

Fire Damage Q&A: Can You Restore My Burnt Documents?

3/19/2019 (Permalink)

While we can attempt to preserve burnt documents, it's not possible to return them to their original conditions.

Perhaps the most devastating part of having a house fire is losing pictures, documents, and belongings with sentimental value. While some things will be beyond any means of restoration, our franchise does have an on-site, textile-cleaning facility and access to a document restoration chamber. But it’s important not to have your expectations set too high before going into the process.

Can You Restore My Burnt Documents?

When it comes to damaged documents, it’s important that you understand what “restoration” means. It’s not possible to return a burnt or wet document back to its original condition. Instead, to “restore” a document is to prevent further deterioration and preserve it in a usable condition.

For example, if the ink has begun to run off the page, or if portions of a document have been burnt, there’s no way to undo that damage. In some cases, in fact, there’s simply nothing that can be done.

However, if there is light fire damage and/or most of the document is still legible, we can prevent further deterioration and even clean and sterilize it. As far as document restoration goes, our goal is to salvage as much as possible. Unfortunately, we can’t undo the damage that’s already been done.

Your Document Restoration Service

We aim to be a one-stop shop for your disaster restoration needs, which is why we offer document drying and restoration services. If you have vital documents that need to be saved, call SERVPRO of Catawba County West today!

SERVPRO of Catawba County West in the Community

3/1/2019 (Permalink)

We regularly sponsor and play in local golf tournaments that support great causes!

Although SERVPRO is a national franchise chain, SERVPRO of Catawba County West is a locally owned and operated franchise. This means that all of our employees live in and connect with our community. That’s why it’s important to us that we take an active part in the local organizations and activities that support our values and matter to our employees.

Catawba County Chamber of Commerce Involvement

The Catawba County Chamber of Commerce plays an instrumental role in connecting and supporting local businesses. In addition to being members, we are ambassadors and regularly attend events and ribbon cuttings. We’re proud to support an organization that does so much for the community!

Sponsoring Golf Tournaments

It’s no secret that SERVPRO of Catawba County West is a big fan of golf. If the weather’s good and we’ve registered for a tournament, you’ll likely find that we have a team participating. But when we sponsor a golf tournament, it’s not just for the sake of playing or supporting golf; the tournaments we sponsor are hosted to benefit some cause or nonprofit organization. So we’re not just playing, we’re helping support values we believe in!

Hickory Christmas Parade

Every year, Hickory hosts its annual Christmas parade, and every year, we drive a float or one of our green SERVPRO vehicles. In addition to seeing all of the great businesses and organizations that also support our community, we get to interact with many people in the Hickory area. Plus, who doesn’t love the Christmas spirit?

Rotary Clubs

We strongly believe in helping others in need—it’s what we do best. It’s also why we are active participants in the local rotary clubs. As members, we get to help those in need—both locally and globally. It’s rewarding to be part of a great organization!

More than a Disaster Restoration Company

SERVPRO of Catawba County West is known as a disaster restoration company, but we strive to be more than that. We enjoy being active members in the community, helping those in need, and supporting the values that make the Hickory area so great. If you do have a disaster, though, we hope that you’ll call us and allow us to make it “Like it never even happened!”

3 Storm Preparation Tips

2/15/2019 (Permalink)

A first-aid kit is an important first step in preparing for any type of storm!

Each year, some weather event damages homes in our local community. Last year, we had bad freezes, the outer bands of Hurricane Florence, and heavy snowfall. And of course, we had tornado damage near the end of 2017. These events usually result in numerous homes and businesses suffering from some sort of storm damage. Because you never know how these storms will play out, it’s important you take steps to prepare in advance.

  1. Always have a fully stocked emergency preparedness kit. An emergency preparedness kit is an essential tool for any type of disaster. Your kit may include several things, but there are usually staple items, such as a First-Aid kit, food, and water. For a full checklist, we recommend you visit Ready.org.

  1. Prepare your home for potential damage. Each type of storm brings its own set of threats. An ice storm encourages pipes to freeze and burst. Hurricanes and tornadoes can down trees and turn unsecured objects into dangerous projectiles. Once you know what kind of storm you have, visit Ready.org and follow the preparation steps for the respective storm.

  1. Track the storm. It’s always a good idea to know when and where a storm is going to strike. Not only does this give you a timeline, but it can also help you understand the potential impact and whether you need to evacuate. After all, knowledge is power.

Because storms can be destructive, they involve a lot of preparation. But in the event that your home or businesses has storm damage, we’re here as your local disaster restoration company. We’ll make any storm damage “Like it never even happened.”

3 Things to Do if You Have Mold Growth

1/28/2019 (Permalink)

If you have mold, it's best to hire a mold remediation company to perform remediation services!

Most homeowners are concerned when they discover they have a mold problem—after all, mold can cause some health issues and structural damage if it’s left alone. While you should attempt to have mold growth addressed, there are certain steps you should take.

  1. Identify and rectify the water source. In order for mold to grow, it needs moisture. That’s why one of the most important steps you can take is to identify how the mold is getting moisture and take steps to stop it. Otherwise, any remediation work will eventually be undone when the mold grows back.

  1. Call a mold remediation company. Unless the mold is covering a small area, it’s best to call in professionals. In addition to performing proper remediation, a mold remediation company will set up a containment zone to ensure that mold spores do not spread to other, unaffected areas where growth could occur.

  1. Prevent future mold growth. The best way to avoid mold concerns is to take steps that prevent it from growing in the first place. In addition to immediately drying any visible moisture, it’s important to keep humidity levels low, allow air to circulate, and to keep temperatures cool when possible.

Mold can be a major nuisance, but with the proper steps, you can mitigate its impact and stop it from attacking your home. If you have mold growth in your home, call SERVPRO of Catawba County West today at (828) 322-4400!

What to Do if Your Pipes Freeze

1/28/2019 (Permalink)

Exposed pipes can freeze during cold weather, so be sure to thaw it or call a professional for help!

Although it hasn’t dropped below freezing very often this winter, there have been a few cold spells where it’s been an issue. Oftentimes when these spells occur, homeowners and businesses have to deal with pipes that freeze and—typically—burst. Just last year, for example, when temperatures dropped below freezing for a few days, we had countless calls asking for help with burst pipes. Although there are ways to prevent freezing from the outset, it’s important to know what to do if it happens to you.

  1. Keep the faucet open. Water pipes burst when the water freezes and expands, causing increased pressure. But by keeping the faucet open, that pressure is reduced and allows the ice to thaw more quickly as running water helps it melt.

  1. If you can access the frozen portion, thaw it. The best way to address a frozen pipe is to thaw it. If you can access the frozen portion, apply hot towels, a hairdryer, or even an electric heating pad. But whatever you do, do not use any flame-based source to melt the ice.

  1. If you cannot access the frozen portion, call a plumber. While this actually might be difficult to do if there is a lot of demand, but if your pipes are frozen and you are unable to thaw it, a plumber will be able to help. Don’t hesitate to call a professional!

Frozen pipes can burst and lead to substantial water damage. If that happens to you, you’ll need a professional disaster restoration company to clean up and restore your home. Fortunately, if you live in the Hickory, NC area, you can call SERVPRO of Catawba County West at (828) 396-1070!

SERVPRO of Catawba County West is Highly Trained & Certified

1/22/2019 (Permalink)

Marketing Rep. Mike Richey shows off our most recent IICRC certification!

When a customer invites us into their home, they expect us to be certified and knowledgeable. Because not only are they allowing us into their personal space, they are expecting us to fix their problems. That’s exactly why we ensure that all of our technicians are trained and certified!

IICRC Certified

The Institute of Inspection Cleaning and Restoration Certification (IICRC) is an influential organization that helps shape the way disaster restoration companies across the nation operate. The IICRC sets the standard for disaster restoration through research and optimization, which they then present to insurance companies to ensure prices and procedures are the same across the board.

SERVPRO of Catawba County West is IICRC-certified, and requires all of its crew chiefs to undergo certification so we can ensure our customers receive consistent and professional service.

On-the-Job Training

It’s important that in addition to obtaining certifications, our employees have first-hand experience performing our services. Upon hire, all of our techs and crew chiefs shadow and assist our more experienced employees to better understand how we operate and what we do. In addition, our employees regularly meet with our department leaders to receive feedback and get assistance when needed.

A Team You Can Rely On

If your home or business has a disaster, you’ll want a company you can trust to be professional and get the job done right the first time. So when you need a disaster restoration company, call SERVPRO of Catawba County West at (828) 322-4400!

What Affects the Drying Process?

1/21/2019 (Permalink)

The drying process can be affected by a few different factors, such as humidity levels and allowing our air movers to continuously run.

Customers in the Hickory, NC, area call us nearly every day to help them dry their home after they have water damage. We use advanced technology and cutting-edge techniques to restore homes to their preloss condition, but how fast we can achieve that goal is affected by certain factors.

Humidity Levels

It’s difficult for our air movers to work when there’s too much moisture in the air. If humidity levels are not constantly regulated (usually by a dehumidifier), then the air will not be able to hold the moisture from the evaporated water damage. This is especially a problem when the affected room is not properly sealed and outside air gets in.

Our Equipment is Turned Off

Our equipment is incredibly effective as long as it remains running. Sometimes, however, customers will shut off our air movers and/or dehumidifiers because they can create a lot of noise. But when that happens, it drastically slows down the drying process and can increase the chances of mold or other damage.

Amount of Moisture

This might seem obvious, but the amount of moisture we have to dry will also impact the length of the process. If there is minimal impact from your water damage, we will be able to dry the affected area faster than typical damage; the same is true for the inverse.

Drying Your Water Damage

Our technicians do everything in their power to restore your home or business back to its preloss condition as soon as possible. That’s why we use the most efficient methods and technologies available. If you have water damage and need a professional disaster restoration company, call SERVPRO of Catawba County West at (828) 322-4400!

Mold Q&A: How Did Mold Get in My Home?

1/7/2019 (Permalink)

Mold spores are everywhere, but they don't become a problem like this until there is plenty of moisture available.

For many homeowners, the last thing they expect to find is mold growing somewhere in their home. Especially if you don’t have much interaction with mold, this can be concerning and raise many questions. But how does mold get into your home, exactly? That’s what we’re here to explain.

How Did Mold Get in My Home?

The truth is one that most people don’t want to hear—mold has always been in your home. In fact, there are always at least a few spores everywhere, including your home. But because they are microscopic and are usually in low concentrations, they don’t cause problems.

Mold spores, however, can begin to grow once they come into contact with moisture. Once these spores mature, they will in turn release more spores, and the cycle will continue while food and moisture are present. As a result, this will lead to a higher concentration of spores, which is when you might notice health effects.

In order to avoid this growth, it’s essential that you keep your indoor humidity levels low and address any moisture issues!

Remediating Mold Growth

Mold growth can be an issue, but your local mold remediation company can make it “Like it never even happened.” If you have mold growth in your Hickory, NC home, call SERVPRO of Catawba County West at (828) 322-4400!

4 Types of Storms We Have in Catawba County

12/28/2018 (Permalink)

We have many different storms in the Catawba County area, each potentially disastrous!

As a disaster cleanup and restoration company, we work with a multitude of homes and businesses after there’s been a disaster. In particular, we notice a rise in calls after we have some kind of storm. If you’re trying to prepare your property for potential storm damage, here are some storms you should be ready for.

  1. Thunderstorms. Typically a summertime phenomenon, thunderstorms—while usually mild—can cause a lot of damage, such as downed trees, heavy rains, and even start fires.
  1. Hurricanes. Hurricanes generally occur in the second half of the year, and they can be quite destructive, such as with Hurricane Florence. We do not usually sustain as much damage as the coastal region, but we still often feel the effects in the form of rain and wind.
  1. Tornadoes. Tornadoes aren’t a common occurrence in the region, but it was just last year that we had a couple of tornadoes that damaged many areas in Hickory. This can cause tree damage and expose homes to the elements.
  1. Winter Storms. Each year, we typically get one or two winter storms. They might be pretty, but they can create problems such as collapsed roofs and burst pipes.

Storms can cause a significant amount of damage, but if you’re aware of the potential dangers, you can take preventative steps. If you do suffer from storm damage, you can call us at (828) 322-4400 to make it “Like it never even happened.”

3 Services SERVPRO of Catawba County West can Offer Commercial Properties

12/26/2018 (Permalink)

We offer textile cleaning services to businesses whose contents have been damaged by disaster!

Disasters affect our area on a regular basis, and sometimes they affect local businesses. Because these properties often to need to be operational as soon as possible, they require a range of services. Fortunately, SERVPRO of Catawba County West offers several services to help commercial properties recover from damages.

  1. Duct Cleaning. According to the National Air Duct Cleaners Association, your ducts should be cleaned every three to five years. In addition to optimizing your system’s performance, a duct cleaning clears out irritants, allergens, and other particles that might affect your employees and impede productivity.

  1. Odor Removal. Strong, lingering odors can be a deterrent to both your employees and your customers. These might be difficult to remove by many methods, but we use cutting-edge technologies and proprietary chemicals to make virtually any odor “Like it never even happened!”

  1. Textiles Cleaning. If you have a disaster at your commercial property, it’s likely you’ll have damaged rugs, uniforms, or other textiles. Fortunately, we have a textiles cleaning facility that takes advantage of advanced cleaning technology. As a result, we can clean and restore virtually any textile!

We offer several other services in addition to the ones above because our goal is to be a one-stop business for your disaster restoration needs. So if you need help restoring your commercial property, call SERVPRO of Catawba County West at (828) 322-4400!

3 Essential Fire Safety Tips

12/19/2018 (Permalink)

A smoke alarm is one of the most basic ways you can protect yourself should a fire occur!

At SERVPRO of Catawba County West, we advocate for fire safety measures. Having seen countless home and commercial fires across the county, here are a few essential fire safety tips that we’ve picked up!

  1. Install a smoke detector. This is one of the most basic things you can do to protect yourself from a fire. These devices essentially act as 24-hour guards to make sure you know as soon as it detects smoke in your home. This can give you and your family just enough time to escape!

  1. Never leave the kitchen unsupervised. Cooking-related fires are the leading cause of home fires each year. And often times, they occur because the kitchen is left unsupervised while food is cooking. If you must leave the kitchen, either find somebody else to watch or turn off your appliances until you return.

  1. Keep a fire extinguisher in stock. A fire extinguisher will be your friend should you have a relatively small fire. If you have to deploy one, be sure to aim the spray at the base of the flame. We recommend keeping an extinguisher that is capable of extinguishing A, B, and C class fires, which are the 3 you’re most likely to encounter!

As much as we might wish, it’s not always possible to prevent a fire. So if you do have one, call SERVPRO of Catawba County West at (828) 322-4400!

2 Tips to Prevent Mold Growth

12/18/2018 (Permalink)

This water damage would have encouraged mold growth if we hadn't made it "Like it never even happened!"

Mold is a problem in many homes in Catawba County. Because it can cause allergic reactions and structural damage, many homeowners want to get rid of mold growth as soon as possible. Fortunately, there are a couple of things you can do to prevent it altogether!

  1. Immediately address water damage. Mold spores are virtually everywhere—both indoors and outdoors. But when these spores come into contact with moisture, that’s when they begin to activate and begin growing in the form of mold colonies. After having water damage, you need to dry it out quickly and efficiently. Depending on the type and amount of water, we recommend hiring a water damage restoration company for the best results.

  1. Regulate your indoor humidity levels. As we mentioned, moisture is one of the key factors in encouraging mold growth, but it does not have to come from water damage. In some cases, moisture from the air or condensation can fuel growth. That’s why it’s important to regulate your humidity. You can do this by allowing air to circulate, using a dehumidifier, or by lowering the temperature.

Mold can be a problem, but some steps can be taken to prevent it from becoming an issue. If you do have mold, however, you can contact our remediation experts at SERVPRO of Catawba County West at (828) 322-4400!

3 Myths About Mold

12/18/2018 (Permalink)

Despite what you might hear, black mold isn't toxic! In fact, it should not be feared more than any other species of mold.

Mold can cause problems, which is why homeowners try to have any growth treated as soon as possible. But there a lot of misconceptions about mold that circulate the internet, often leading to misinformed property owners. Fortunately, we’re going to clear a few of those myths right now.

Myth #1: Mold Can Be Removed From My Home

FACT: There are countless mold spores all around you—in and out of your home. Although some owners want the spores completely removed from their home, it is virtually impossible to remove them all—short of living in a bubble. Fortunately, mold only becomes a problem when they are activated by moisture, so only the active growth needs to be treated!

Myth #2: Black Mold is Toxic

FACT: Having been slated as toxic and downright dangerous, black mold has a nasty reputation that makes it feared among households. But the truth is that black mold is no more dangerous than any other species of mold. In fact, it’s nothing more than what its name entails: mold that happens to be black. This can describe a number of species, but even the most common culprit, Stachybotrys Chartarum, should be treated with the same regard as other mold species. If you have black mold, don’t panic and call your local mold remediation company!

Myth #3: Take-Home Mold Tests Will Tell Me if I Have Mold

FACT: Take-home mold tests might be convenient, but that comes at the cost of accuracy. While these tests will identify mold spore makeup in your home, they won’t tell you if you have a growth problem. Because mold spores are everywhere, you are getting readings on the spores, which may or may not pose a problem. For an accurate assessment, contact your local mold remediation company!

Learn About Mold from the Experts

If you have questions about possible or definite mold in your home, you should speak with your local mold remediation company. They have the knowledge and experience to help you assess the situation and give you the information you need. If you live in the Hickory, NC, you can call SERVPRO of Catawba County West at (828) 322-4400!

Christmas Tree Fire Safety Tips

12/14/2018 (Permalink)

Christmas lights look pretty, but they can have the potential to be a fire hazard!

According to the National Fire Protection Association, there are nearly 170 home fires each year that start with a Christmas tree. In some of these cases, people died and homes were lost. That’s why it’s important to ensure you take some precautions to ensure your Christmas tree doesn’t catch fire.

  1. Keep your Christmas tree away from heat sources. It’s cold during the winter, so it’s no surprise that people tend to keep the heat running in their homes. Unfortunately, however, these heat sources—if they are too close—can cause trees to catch fire. Keep these heaters at least 3 feet away from your tree and other flammable objects.

  1. Be careful with Christmas lights. Christmas lights might be festive, but they can pose a potential fire hazard. For starters, check for broken bulbs because the tree needles can get stuck in the empty light socket and ignite. Also be sure not to overload the sockets or use frayed cords, which also pose a fire risk.

  1. Water your tree on a regular basis. It might be the last thing on your mind, but it’s crucial that you water your Christmas tree. A dry tree makes great fuel for a fire, so if your tree does catch fire, it can engulf an entire room in less than a minute! A well-watered tree takes longer to burn and give you more time to respond and escape.

At SERVPRO of Catawba County West, we love the Christmas spirit. But we also know that the holidays are some of the most dangerous times, which is why we’re here to perform emergency services any time—even on Christmas. If you need help cleaning your home after a fire, us today at (828) 322-4400!

Water Damage Restoration Essentials: The Dehumidifier

12/12/2018 (Permalink)

This is one of our dehumidifiers—an essential tool for drying out water damages!

After your home has a water damage, your main objective is to get your life back to normal. At SERVPRO of Catawba County West, it’s our goal to help you achieve yours. Because water damage mitigation is one of our specialties, we have the techniques and equipment to make any water damage “Like it never even happened!” One of the tools we use to achieve this is a dehumidifier.

The Dehumidifier

When your home is humid, mold spores and other allergens are more likely to cause issues. Not only that, any water damage you may have will take longer to dry. That’s where a dehumidifier comes in.

A dehumidifier is a machine that draws in moisture from the air and converts it back into a liquid by cooling the air, capturing the liquid in a container, and then returning the warm, dry air back into the room. This process essentially dries the air so we can restore your home faster.

Team Effort: Air Mover and Dehumidifier

Dehumidifiers are an essential part of the water mitigation process, but they are only one half of the equation. They work in conjunction with air movers, which are high-powered fans that offer strong velocities and precision.

The air movers blow air across the surface of moisture, which increases the evaporation rate and directs airflow. The added humidity is then drawn in by the dehumidifiers to reduce moisture and allow the area to dry at a faster rate, which reduces to risk of additional damages.

Your Local Disaster Restoration Team

SERVPRO of Catawba County West has served the Hickory area for many years, and we’ve helped countless homes and businesses along the way. If you have water damage at your home and need us to use our specialized equipment, call us today at (828) 322-4400!

Why SERVPRO is Capable of Restoring Your Business

12/7/2018 (Permalink)

Our team responded to the flooding at Martinsville Speedway earlier this year! We have the capacity to handle any commercial disaster!

As your local disaster restoration company, you probably know we help many homeowners get their lives back to normal after fire or water damage. But we extend those services to commercial businesses as well—no matter how large they are. There are a few reasons SERVPRO of Catawba County West is a great choice to restore your business.

  1. We’ve served countless homes and businesses for nearly 10 years. In our nearly one decade in this community, we’ve worked with numerous property owners to restore their property after a disaster. Over time, we’ve established a reputation as the Hickory area’s trustworthy and professional disaster restoration company.

  1. We’re a large loss franchise. SERVPRO corporate recognizes certain SERVPRO franchises as being a large loss franchise, which means they have the skill and capacity to handle large-scale disasters. We are one such franchise, and we’ve helped restore several large losses, such as the fire at Lees McRae College and flooding at Martinsville Speedway.

  1. We offer a full range of services. We’re known for our reputation as a fire and water damage restoration company, but we offer many more services. For example, we offer odor removal, textiles cleaning, mold remediation, and more. We’re your one-stop shop when it comes your restoration needs!

We pride ourselves in making it “Like it never even happened!” That’s why many businesses in the Hickory area trust us when they have a disaster. If you have a disaster at your commercial property, call SERVPRO of Catawba County West today at (828) 322-4400!

Why We Use Air Movers

12/5/2018 (Permalink)

Pictured above, a couple of air movers are drying an apartment unit after it had water damage that leaked from the unit above!

If you’ve ever had a water damage or watched any of our mitigation videos, then you’ve probably seen one of our green fans. Known as air movers, these machines are an essential part of our water damage restoration service.

What is an Air Mover?

An air mover—at its core—is a fan. But what separates it from your traditional fan is that it’s high-velocity, it’s versatile, and it has precision. This degree of functionality allows us to work quickly and more efficiently as opposed to a generic fan.

The Purpose of an Air Mover

In the water mitigation field, an air mover serves two functions: it speeds up the drying process and directs airflow. This is important because after we extract excess water, we have to quickly dry the affected areas to prevent structural damage and mold growth.

As the air flows across the surface of moisture, it speeds up the process from which it evaporates and enters the air. It also pushes the newly created water vapor away from the area so more water molecules can dissipate into the air. We then remove the moisture from the air by running a dehumidifier.

Drying Your Home or Business

We believe in restoring your home to its original condition as soon as possible. That’s why we remain current on industry practices and utilize cutting-edge technology. If you have a water damage at your property and need our assistance making it “Like it never even happened.” call SERVPRO of Catawba County West today at (828) 322-4400!

3 Tips to Prevent Your Pipes from Freezing

12/4/2018 (Permalink)

With chances of snow just around the corner, it's important to make sure your pipes are adequately insulated!

It’s been almost a year now since we had a surge of frozen pipes that burst and caused massive damage throughout Catawba County and the surrounding areas. And just recently, we had an ice storm that forced thousands in the area to go without power. With the threat of pipes freezing and bursting, it’s important that you take steps to prevent it from happening.

  • Keep the heat in your house on. Naturally, the one way to prevent something from freezing is to keep it warm. It’s recommended that you keep your heat on and at least about 50°F, though most people prefer to keep it much warmer. However, having the heat on is no guarantee that your pipes will not freeze!
  • Add insulation to improperly insulated pipes. One of the reasons a pipe will freeze is because it is not properly insulated from the cold. Specifically, inspect exposed pipes—or those that located in an attic or basement—to ensure they are sufficiently insulated.
  • Keep interior doors open. While the heat may be on in your home, it might not be reaching your pipes very well. Since they are usually exposed in cabinets, keep those doors open so the heat from the rest of the house can keep them from freezing!

Your home’s pipes can be quite destructive if they burst, so we encourage you to take steps to prevent them from freezing. If they do burst, however, know that our staff at SERVPRO of Catawba County West is here to make it “Like it never even happened.”

3 Services We Offer that Separates Us from Competitors

12/3/2018 (Permalink)

Our ESPORTA soft contents cleaner is capable of cleaning over 90% of all soft contents!

There are a few disaster restoration companies in the region, but there’s only one SERVPRO of Catawba County West. If you have damages to your home or business, you’ll have a few different restoration companies to choose from, but we offer some services that give us an advantage over the others.

  1. Textiles Cleaning. If your clothes, rugs, towels, or other textiles are damaged, we can bring them back to our warehouse to be restored. We have state-of-the-art washer and dryer systems, an ESPORTA soft contents recovery system, an ozone chamber, and several proprietary chemicals. This means we can restore nearly any textile!
  1. Duct Cleaning. Your ducts not only become dirty and dusty over time, but they can become overburdened with soot and other particles after a fire or other disaster. That’s why we offer a duct cleaning service—not just for regular maintenance, but because it’s practically essential after some incidents.
  1. Deodorization. Strong, lingering odors can be difficult to eliminate. Fortunately, we have the capability to remove nearly any odor, no matter how strong it is. We have a variety of methods and chemicals we can use to neutralize smells—from cigarette smoke to skunk spray!

We offer best-in-class services so we can be the one-stop company for all of your restoration needs. If you have damages from a disaster, call SERVPRO of Catawba County West at (828) 322-4400!

How SERVPRO of Catawba County West can Handle Any Size Disaster

11/26/2018 (Permalink)

Our large loss crew is capable of being deployed at any size disaster!

There are several disaster restoration companies in Catawba County, but there’s only one that can handle any size disaster—SERVPRO of Catawba County West. Even though we are a locally owned and operated franchise, there are a couple of unique factors that allow us to clean up and restore even the most significant damages.

Large Loss Franchise

SERVPRO of Catawba County West is a specially designated franchise known as a Large Loss franchise. This designation—given by SERVPRO corporate—is one that indicates we have the capacity to handle very large disasters. In addition to the designation, we have over 50 employees, dozens of vehicles, and hundreds of units of equipment. As a Large Loss franchise, we have responded to the fire at Lees McRae College in 2017 and the aftermath of Hurricane Florence in Wilmington, NC.

Network of Over 1,700 Franchises

One of the unique advantages of being a SERVPRO franchise is that we’re part of a national system of over 1,700 other franchises. That means when a large-scale disaster beyond our capacity affects our area, we can bring in additional franchises to make it “Like it never even happened.”

Handling Any Size Disaster

With many employees, hundreds of equipment, and many years of experience, we are confident in our ability to handle any size disaster. If you have fire or water damage in the Hickory, NC or surrounding areas, call SERVPRO of Catawba County West today at (828) 322-4400!

Why SERVPRO of Catawba County West Loves Golf Tournaments

11/20/2018 (Permalink)

This is one of our teams at just one of the many golf tournaments we both attend and sponsor!

It’s no secret that SERVPRO loves golf; after all, we’re a proud partner of PGA. But that love extends down to each and every franchise, including us at SERVPRO of Catawba County West, which is why we often sponsor multiple golf tournaments each year. There are many reasons why our team sponsors and participates in golf tournaments, but here are just 3 reasons:

  1. We love to support our communities. Every tournament we sponsor supports a group or charity. As members of this community, we are proud to support those causes!

  1. We get to meet new community members. It’s always great to meet the people that live in and support Catawba County. That’s why we enjoy meeting these community members and learning more about them!

  1. We love golf. Above all else, we just love golf. It’s an enjoyable sport that allows us to go out into the community and support causes. What more could we ask for?

If you see us with a set of clubs, we’re likely on the way to the nearest golf course, but that doesn’t mean we’re not here for you! SERVPRO of Catawba County West is here to help in your time of need! If you need assistance, call us today at (828) 322-4400!

Why Your Business Needs an ERP

11/8/2018 (Permalink)

One of our marketing reps works on an ERP for a local business! An ERP can make a difference in ensuring your team can respond quickly to disaster!

According to FEMA, roughly 40-60% of small businesses fail to reopen their doors after a disaster. Though that statistic is alarming, it’s possible to improve the odds in your business’ favor. One such way you can do that is with an Emergency Ready Plan (ERP), a free tool offered by your local SERVPRO franchise. There are a number of reasons why having one is beneficial!

  • All of your contacts are in one place. One of the great things about an ERP is that it gathers all of your important contact information into one document. Should an emergency occur, an employee would quickly be able to call the necessary contacts without digging for the information.
  • You’ll know where your emergency shutoffs are located. In an emergency situation, the faster you can react, the better. But many business owners and their employees don’t know where the emergency shutoffs are located, which could mitigate some damage. An ERP helps solve that problem because it contains both pictures and details to help employees locate the shutoffs.
  • Your SERVPRO franchise and local fire department will have a copy of your ERP. While it’s important that you and your employees have access to the Emergency Ready Plan, it’s just as important the necessary emergency response services have it as well. When a disaster does occur, the faster these services respond, the more they can mitigate the impact, which is why they should be aware of the important information detailed in an ERP.

Your business is a valuable asset that should be protected anyway it can. At SERVPRO of Catawba County West, that’s why we offer a free ERP—so your business can survive after disaster strikes. If you would like an ERP for your business, call us today at 828-322-4400!

SERVPRO at the Hickory Christmas Parade

11/7/2018 (Permalink)

Every year, SERVPRO of Catawba County West participates in the Hickory Christmas parade!

Christmas is coming early to Hickory this year! On Friday, November 16, the Town of Hickory is hosting its annual Christmas parade. You can come to downtown Hickory by 6:00 p.m. and watch many local businesses and organizations as they display their floats and pass out candy!

SERVPRO of Catawba County West is also going to continue its tradition of appearing in the parade. Although we are going to bring only one vehicle this year, we’re making up for it by bringing a special, green guest! If you want to meet this famous celebrity, you’ll have to come down to the parade!

We hope to see you on Friday, November 16, and we hope that you have a Merry early Christmas!

How to Use a Fire Extinguisher

11/2/2018 (Permalink)

When using a fire extinguisher, it's important that you aim at the base of the flame!

If you ever find yourself in front of a small-to-medium sized fire, you may have to have act quickly before it gets out of control. Depending on the fire’s class and size, you might be able to use water, but in many cases, a fire extinguisher is going to be the most effective way to go.

The PASS System

Like any important task, the steps needed to use a fire extinguisher can be easily summed up in an easy-to-remember acronym: PASS.

Pull the pin on the fire extinguisher.

Aim the extinguisher’s nozzle at the base of the flame (this is important to actually extinguish the flame).

Squeeze the handle.

Sweep the nozzle from side to side until the fire is extinguished (remember to aim at the base).

Using the Right Extinguisher

Not every fire should be treated the same; some require a different type of extinguisher than others. It’s important to check out what kind of extinguisher you are using before you deploy it; this will be labeled somewhere on the extinguisher.

To learn more about the different classes of fire and how to respond to them, check out our other blog post!

The Difference Classes of Fire

11/1/2018 (Permalink)

A fire that originates from an oven should be treated differently than a fire that originates from a cigarette!

When most people see fires, their first instinct is to grab the nearest fire extinguisher or use nearby water. But what most people don’t know is that not all fires are the same. In fact, adding water to some fires can actually make them worse! There are actually different classes of fire (determined by its fuel), and each one has to be extinguished in its own way.

Class A fires. Class A fires are what you might consider to your “typical” fire. This fire is fueled by ordinary combustibles, such as wood, trash, cloth, and more! These can be extinguished by Class A extinguishers and water.

Class B fires. A Class B fire is fueled by flammable gasses or liquids such as oil, gasoline, and propane. (Note: Grease and cooking oils belong in a different class and should be treated as such.) Unlike a Class A fire, this kind of fire should be extinguished with a dry chemical or carbon dioxide extinguisher.

Class C fires. This class of fire is fueled by active, electronic equipment, such as computers, appliances, motors, and more. If the power source is shut off, the fire changes class and it can be treated differently. But as long as the equipment is energized, it needs to be extinguished with a Class C fire extinguisher. 

Class D fires. Class D is rare for home fires, but they are more likely in factories and similar settings. These fires are fueled by combustible metals such as potassium, titanium, sodium, and more (generally metals that end in “-ium”). To extinguish this class, you’ll need a dry powder (class D) fire extinguisher.

Class K fires. One of the more common classes, Class K fires are what you might refer to as “kitchen fires,” though that doesn’t mean they’re exclusive to the kitchen. These fires are fueled by grease and cooking oils, and they should not be treated as any other class. Your best bet here is to use a Class K extinguisher. Do NOT attempt to put this type of fire out with water, as it can make things much worse.

Even though your instinct might be to use water, you see that each class of fire needs to be extinguished in its own way. If you don’t have the proper extinguisher to put out the fire, don’t attempt to use another extinguisher class or use any other method. Instead, call your local fire department. And if you have fire and smoke damage in the Hickory, NC area, call SERVPRO of Catawba County West to have it cleaned up at 828-322-4400!

There’s Mold in My Home! What Do I Do?

10/22/2018 (Permalink)

Mold growth in your home might seem scary, but the problem can be dealt with quickly if you take things one step at a time!

Mold is the last thing anyone wants in their home, but many homeowners find growth at some point in their life. Naturally, the first thing you’ll want to do is remove it from your home, but it’s important to remain calm and take things a step at a time.

Why is Mold in My Home?

Before you make any attempts to remove the mold, it’s extremely important that you understand why you have mold growth to begin with. We’ve found that many homeowners will take measures to stop the growth, only to have it grow back later; that’s why you have to address the source first.

Mold grows and feeds on organic material, but it needs moisture to grow. Most people think that mold will only grow after heavy water damages like flooding or burst pipes, but believe it or not, high humidity can also be the cause. Ensure that any water damage has been properly dried, run a dehumidifier if necessary, and allow air to circulate.

How Do I Get Rid of Mold?

Once you’ve addressed the mold growth’s source, you’ll be ready to address the growth. Depending on the size of the growth, you may be able to handle it yourself.

If the mold only covers a very small area, you can easily clean it on your own. Go to your local hardware store and purchase an antimicrobial spray. Apply the spray to a cloth or paper towel and wipe away the affected area. That should do the trick!

If the mold growth is aggressive and covers a larger area, it’s highly recommended that you call a mold remediation company. This company will set up a containment area to keep the mold spores isolated and treat the affected area and contents (or remove them with the owner’s permission, depending on the extent of the damage). A test may also be conducted to ensure that the spore count is down to the appropriate levels.

If you live in the Hickory, NC area, and you have mold, know that SERVPRO of Catawba County West has certified mold remediation specialists to help you make it “Like it never even happened.” Call us today at 828-322-4400!

3 Things You Should Do After Flood Damage

10/17/2018 (Permalink)

Some of our team assess the storm and flood damage after Hurricane Florence devastated the coast of North Carolina.

Nobody wants—or even expects—their home to be the victim of flood damage, but disaster often strikes when we least expect it. That’s why many homeowners are often unsure what to do when their home is damaged by flooding. If you or somebody you know is in that situation, here are 3 things you should do after your home suffers from flood damage.

  1. Call your local disaster cleanup and restoration company. Naturally, your first priority is to get your home back to its original condition. That’s why your local disaster cleanup and restoration company should be your first call—they’re the ones who will make it “Like it never even happened.” The sooner you call them, the faster they can begin working on your home.

  1. Contact your insurance. Your insurance is the one who will likely cover most of the costs associated with restoring your home. They are also a great resource for finding contractors and other important people to help you get your home back in its preloss condition.

  1. Begin removing flood waters from your home. Your local disaster cleanup and restoration company is going to take care of cleaning up and preventing further damage to your home, but the faster that process begins, the less damage you’ll likely have later (particularly when it comes to mold). While you are waiting for them to arrive, begin mopping or using buckets to move water from the home.

Because water damage can create further damage, it’s important to respond to disasters quickly. If you need a disaster cleanup and restoration company in the Hickory, NC area, call SERVPRO of Catawba County West at (828) 322-4400!

Why It's Important to Immediately Mitigate Water Damage

10/17/2018 (Permalink)

No matter the time, our techs at SERVPRO of Catawba County West are always ready to respond to water damage!

This is a revision/update of this 2015 blog post.

Water damage is a profound problem that can negatively impact your home or business. However, many property owners don’t have the experience or knowledge to know how to properly handle it. But a quick response at the onset of any water damage plays an important role in mitigating the impact.

Why Is it Important to Quickly Respond to Water Damage?

Your home’s water damage might seem minor at first, but it can quickly become a progressive problem. After the initial damage has set in, the issue can become worse as water seeps into your home and begins to wick up your walls, floors, and possessions. In addition, water will eventually become contaminated and become more difficult and time-consuming to clean and dry. If that wasn’t enough, your home will then also become highly susceptible to mold growth, which thrives in moist environments. But if an immediate response is issued, the above problems will be milder or nonexistent altogether.

The Importance of Emergency Water Damage Restoration Services

Water damage can result in a plethora of problems. But because disaster has no sense of time, it can—and likely will—strike when it’s least convenient for you. That’s why even when you call at 3 a.m. on Thanksgiving morning, our techs at SERVPRO of Catawba County West will answer your call and issue an immediate response. The longer your water damage is left to sit, the more damage your property will likely have. Emergency restoration services are always available with us because they give you a peace of mind and help protect your home or business.

The Water Damage Restoration Process

SERVPRO of Catawba County West follows a specific protocol for water damage restoration. We first extract any standing water still in your property, then we dry out the affected areas to reduce moisture and minimize the threat of mold growth. Throughout this entire process, we will protect your home and belongings from any additional damage. Once it’s all said and done, it will look “Like it never even happened.”

So if you have water damage in the Hickory, NC area—no matter the day or time—call SERVPRO of Catawba County West at (828) 322-4400!

Water Damage Q & A: How Long Does it Take for Water Damage to Dry?

9/19/2018 (Permalink)

Even with a lot of equipment, the amount of time a water damage incident will take to dry will vary on different factors!

When disaster hits your home, your priority is to get everything back to its original condition. So when you have water damage, you want to know how long it will take until you have your peace of mind.

How Long Does It Take for Water Damage to Dry?

We’re often asked this question, but the answer is tricky. In fact, it really depends on the situation.

For a typical water loss, it shouldn’t take more than a couple of days to return your home to normal moisture levels. But there are many factors that can extend—or in some cases, shorten—the overall drying process.

For example, if the area isn’t well-enclosed and is exposed to the outside elements, it can be very difficult to maintain humidity levels. Or in some cases, the homeowner will turn the drying equipment off, which can dramatically hinder the process. And of course, it also depends on how wet the area was to begin with.

Because of these potential factors (and more), it can be difficult to give you an exact completion date. Having said that, our technicians are able to give you an estimated timeline based on their scope and understanding of the job.

What to Do During Hurricane Florence

9/13/2018 (Permalink)

Hurricane Florence is a major event in North Carolina, but there are steps you can take to minimize your risk!

Hurricane Florence is just around the corner, and it’s already dominating headlines. With powerful winds and some waves seen as high as 83 feet, Florence is already being deemed “a storm of a lifetime” for certain parts of North Carolina. While the impact on western North Carolina is still uncertain, it’s important that you prepare for the worst. That’s why in addition to making preparations, it’s important that you know what to do once the storm arrives.

  • Stay Inside. Strong winds and heavy rain are ingredients for a deadly combination. It’s important that you remain indoors and keep away from windows, skylights, and other glass structures until officials have announced it is safe to do so otherwise.

  • Regularly check for updates. If you still have cell service, you can use your phone to monitor the storm’s progress. If you do not have cell service, use a battery-powered radio or TV. Local and national stations are great sources of information!

  • Keep Your Refrigerator Closed. In the event your power goes out, it’s vital that you keep your fridge closed so the cold air does not escape. Depending on how long the power is out, your food may spoil anyways, but if it’s only a short period of time, keeping the door closed could be the thing that saves your food.

  • If your home floods, shut off your electricity. Water and electricity are not a great combination. If your home is threatened by flooding, shut your electricity off by the breaker. It’s important you identify where the breaker is long before Hurricane Florence arrives.

  • If it floods, get to higher ground. Flood waters are fast and strong, so don’t try to swim in them. If your home or building begins to flood, immediately head to higher ground. However, do not go into a closed attic because you could become trapped!

  • Do not enter flooded roads. If you have to go outside for any reason, do not enter flooded areas. If you’re driving and encounter flooded sections, turn around and find an alternate route. Also, do not attempt to swim or wade through waters; the waters are fast-moving and will likely pull you away.

Hurricane Florence is one of the biggest storms to hit North Carolina in decades, and will likely cause tremendous damage. If you are in an affected area, follow the advice above and adhere to official instructions as they are provided. After the storm subsides, if you’re in Hickory or the Catawba County area, call SERVPRO of Catawba County West if you need assistance recovering from storm damage!

Fire Damage Q & A: Is It Safe to Go in My Own Home

9/13/2018 (Permalink)

Fires can cause structural damage, even when it isn't as apparent as the photo above. Always get permission to enter from your local fire department!

When your home has a fire, your only goal is to get everything back to normal. There are a lot of questions that the typical homeowner has after a fire, but some of them are more pressing than others.

Is it Safe to Go Back in My Own Home?

While we understand that you want to get back and assess the damage, safety comes first. That’s why it’s imperative that you do not re-enter your home until you’ve been given explicit permission by the local fire department.

In addition to possible structural damage, will examine other possible dangers that need to be addressed before the home is habitable again. Even after having permission to enter, follow any instructions they may have given you.

Once the all-clear is given, our team will also go in to assess the damage and begin any necessary work to make it “Like it never even happened!”

Mold Q & A: Is Black Mold Toxic?

9/11/2018 (Permalink)

Black mold may seem scary, but that's because of false information and scare tactics! Black mold is not toxic or dangerous!

We’ve all heard it before: black mold is dangerous, black mold will make you sick, etc. But is there any truth to these statements? The problem is that in recent years, black mold has been the target of false information and conspiracies both in the news and in online circles. In fact, even some professional companies seem to be missing the facts when it comes to black mold.

Is Black Mold Toxic and/or Dangerous?

The truth is that black mold is no more dangerous than any other species of mold.

First, according to the CDC and other reputable organizations, no known species of mold is toxic, black or otherwise. That’s why we can confidently tell you that black mold is not toxic (or mold in general).

Second, there are many species of mold, and many of them happen to be black. In fact, some species can be different colors (including black) depending on certain factors at play. So simply saying “black mold” does not indicate a particular species. The species most commonly associated with black mold—stachybotrys chartarum—does create byproducts known as “mycotoxins,” but there are many other such species. Even so, these species are no more dangerous than any other species.

Third, reactions to mold are generally akin to the way people have reactions to pollen and other allergens, particularly in the way that two people can have very different reactions (or none at all) to the same species of mold. So while a person may have an allergic reaction to a species of mold that happens to be black, it is not a reflection of the mold’s actual color.

The point is that there’s a lot about mold that gets left out or is misconstrued. Regardless, mold growth can be a nuisance that is generally best taken care of—black, green, white, or any color.

Water Damage Q&A: Can I Turn Off the Air Movers?

8/7/2018 (Permalink)

Air movers are an essential part of any water damage mitigation process. Turning one off prematurely can lead to additional and unnecessary damage!

When you have water damage on your property, you’re likely in unchartered territory. Your local restoration and cleanup company will help you recover from the incident, but there are sometimes questions that haven’t been answered. One of the most common questions we’re asked by our customers regards our air movers, which are high-powered fans that speed up the drying process.

Can I shut the air movers off for the night? They are very noisy.

While we acknowledge that air movers can be kind of loud, they play a crucial role in the drying process and should be constantly running until the process is complete. It’s for this reason that we strongly recommend that you allow the air movers to run undisturbed. Should you decide to turn them off anyways, you run the risk of facing a couple of different problems.

First, the longer moisture is present, the more likely you are to have mold growth on your property. Because moisture is an essential part of mold growth, it’s best to address water damage as soon as possible. When you turn off the air movers, you slow the process and allow more time for potential growth to occur.

Second, this disrupts your insurance company’s proposed coverage. Your insurance expects the drying process to be completed within a certain amount of days based on the type and severity of the damage. When you turn off the air movers, you’re extending the total drying process, which equates to more money from your insurance. You may end up on the hook for the costs, plus any mold growth that occurs as a result.

Air movers are an essential part of the water damage mitigation process, so it’s important they are allowed to function the entire time as intended. If you decide to turn them off anyways, please let your water restoration and cleanup company know so they can act accordingly.

Water Damage Q&A: Who Pays for the Electricity?

8/1/2018 (Permalink)

We had to plug in a lot of equipment for this job! They don't use much power, but you may be able to talk to your insurance for reimbursement!

When you’re in the middle of a water damage, your only real goal is to get everything back to its preloss condition. But we also know that these kinds of incidents can be costly, so when your local cleanup and restoration company plugs in a bunch of equipment for multiple days of use, you’re probably wondering about your electricity bill.

During the water mitigation process, who pays for the electricity used by the drying equipment?

In general, the customer is on the hook for all electricity used for the duration of the water mitigation process. While this may seem unfair, the overall usage is generally minimal, similar to if you had left all your ceiling fans on for the same duration.

Having said that, it’s very possible that your insurance adjuster will cover the cost of the added electricity costs since the equipment is necessary for the drying process. It’s recommended that you speak to them regarding this or any other costs that you think should be covered. After all, water damages and other disasters can be stressful, but you shouldn’t have to worry about hidden costs!

If you have a water damage, contact SERVPRO of Catawba County West and we’ll make it “Like it never even happened!”

3 Online Resources for Storm Events

7/26/2018 (Permalink)

Storms can happen at any time and can be of any category of strength. This building was heavily flooded by an abrupt storm!

Storms of different types occur throughout the entire year, which is why it’s important to stay vigilant. Fortunately, we’re in the age of information, which means most of the legwork regarding preparation is already taken care of. Whether you’re curious or are trying to prepare for an upcoming storm, below are some great online resources for storm events.

  1. Ray’s Weather. If you live anywhere near the Unifour area, you probably already know about Ray’s Weather. But in case you don’t, it’s a local weather website that offers current weather-related information. Many locals swear it’s the most accurate source for weather in the area. Use this resource for tracking storm patterns and forecasts!
  1. Ready.gov. While Ray’s Weather is great for weather updates, Ready.gov is a great tool for planning and preparing for storm events and other potential disasters. This government website details important safety steps for all phases of a storm (before, during, and after).
  1. FEMA. If your area gets hit particularly hard by a storm, you’ll find important information regarding safety and formal announcements. In the event that you need assistance following a storm event, you can find the appropriate avenue on their website. In addition to a website, FEMA also has a mobile app where you can get real-time updates.

With the amount of information and tools available online, it’s much easier to plan and prepare for a storm than it ever was before. Check out the above websites periodically so you’re ready for potential disaster. If you end up needing our help, know that we’re here to make it “Like it never even happened.”

4 Ways to Protect Your Home from Storm Damage

7/5/2018 (Permalink)

Most storms that pass through Catawba County are mild, but it only takes one to cause massive damage!

Since storms have started to become a regular occurrence in the Hickory area, it’s a good time to take some preventative steps to mitigate potential disaster. In case you’re not sure where to start, below you’ll find 4 ways you can protect your home from storm damage!

  1. Remove dead or sick trees and branches from close proximity to your home. Storms can bring heavy winds, some of which can topple trees and branches. In some cases, this debris can knock holes into your roof or walls and expose your home to further damage.
  1. Clean out your gutters. Water damage can be a sudden and expensive problem, so it’s best to avoid it if possible. One of the easiest ways to do that is to make sure your gutters are clean and properly working so water can be directed away from your home. Gutters are your first line of defense!
  1. Address any drainage issues in your yard. Heavy rains can quickly become a problem for homeowners when the water doesn’t have anywhere to go. This water can flood homes or cause other problems, so it’s best to address these issues as soon as possible.
  1. Make sure all doors and windows are properly sealed. Winds can be very destructive to a home, but properly sealed doors and windows can help prevent winds from damaging your structure. This also helps prevent water from seeping in and creating a suitable environment for mold.

We endure storms without incident every year, but without routine maintenance and inspections, your home is at a greater risk of suffering from disaster. If you follow the above tips (you can find more tips here), you’re less likely to have storm damage to your home. But if you do have damage and you need help with cleanup and restoration, call SERVPRO of Catawba County West today!

What to Do if Your Business Faces Disaster

7/5/2018 (Permalink)

Your business might suffer from disaster, but hiring a high-quality disaster restoration company can drastically improve recovery times.

Nobody really likes to think about it, but what do you do when your business suffers from disaster? If you’re like most people, you’ll probably stress yourself out and worry about getting everything back to the way it was before. After all, it’s like a baby to you.

We can offer prevention tips all day long, but ultimately, your business is still at risk for all kinds of disaster. If that time comes, you’ll certainly be looking for answers, and fortunately, we’re here to provide them.

Consult Your Emergency Readiness Plan

If you don’t know what an Emergency Readiness Plan is, it might be too late to explain. An Emergency Ready Plan is a detailed document that outlines everything you need to know to respond to an emergency. It includes emergency shut-off locations, contact information for emergency personnel and other relevant people, and much more. It’s an essential outline for any business to have.

If you have one and you’re in an emergency situation, locate it and act accordingly. If you do not have one and you’re not in an emergency situation, contact us and we’ll put together an Emergency Readiness Plan for you free of charge!

Contact Your Insurance

This information should be in your Emergency Readiness Plan, but if not, then find their information and contact them immediately. Besides getting the ball rolling on the process, your representative will also provide you with other important information for you to get your operations running again.

However, be aware that although your insurance representative will make recommendations about who you should use for services, you ultimately get to make those decisions, so feel free to use somebody you know and trust!

Call Your Local Cleanup & Restoration Company

You want your business to be up and running again, but if your place of operations has severe water, fire, or storm damage, then you’ll have to address that first. There will likely be several different cleanup and restoration companies in your area, but consider looking for these qualities in a company:

  • They have a great reputation
  • They have the people and resources to handle the job quickly
  • They are responsive, patient, and friendly

If you haven’t called anyone yet, we at SERVPRO of Catawba County West have all of the qualities listed above and are ready at a moment’s notice, so we encourage you to call us now at (828) 322-4400!

Make Alternative Arrangements

Depending on the amount and type of damage your business has endured, it’s possible that you’ll have lost a lot of assets. So while that might mean you can’t operate from your building or use damaged equipment/machinery, it doesn’t mean you have to sit around and wait! While there’s not a one-size-fits-all solution, there are a few different options to consider:

  • Use an alternative space while yours is being restored. This isn’t possible for every business, but consider temporarily using a different space so you can keep operations running. For example, one baker rented out a local church’s kitchen while she waited for hers to be restored. If you’re a retail location, it will be difficult to set up in a temporary new space, so consider selling your merchandise online!
  • Contact your customers (if applicable). If you get routine business from customer orders, let them know up front what happened. Depending on your current relationship with them, they may be willing to wait for a new order or pay up front to help you out. At the very least, communication with your customers will let them know that you care.
  • Look for outside help. The sad reality is that about 40-60% of small businesses will never reopen their doors after a disaster, according to FEMA. It’s for this reason that we encourage you to utilize all available resources—including family, friends, and community members. There’s no shame in asking for help!

Focus on Reopening

There are a lot of obstacles that arise after a disaster, but it’s not impossible to reopen your business! Take things one step at a time and work with your staff and customers as much as possible. Between you and your staff, your insurance, and your local cleanup and restoration company, you can be back open in no time!

3 Tips for Preventing Kitchen Fires

6/4/2018 (Permalink)

Kitchen fires are the most common type of home fires, but they can be easily prevented!

Every year, kitchen fires top the list as the most common source of home fires. These fires might remain limited to the kitchen, but many of them affect entire homes, sometimes leading to a complete loss. Since everyone uses the kitchen, here are 3 tips for preventing kitchen fires:

  1. Never leave your kitchen unattended when using a heat source. Many people leave their kitchen while they are waiting for something to cook, but that leaves them susceptible to uncontrolled fires. If you have to step away from the kitchen—even for a moment—turn off the heat source.

  1. Clear off your kitchen counters. Keep flammable objects (plastic bags, pot holders, etc.) off your counters while you are using any heat source. If a minor fire does start, these materials can jumpstart the spread rate and increase the chances of a major fire breaking out.
  1. Regularly clean kitchen surfaces. Besides just keeping a clean home, cleaning kitchen surfaces prevents grease buildup. Because grease is highly flammable, removing excess stains from the area will help prevent a fire.

Kitchen fires are incredibly common, but with vigilance and proper cleaning, you can prevent one from happening! If you do have a kitchen fire, call your local restoration company to make it “Like it never even happened.”

3 Reasons Why SERVPRO of Catawba County West Should Handle Your Commercial Loss

5/29/2018 (Permalink)

We have the manpower and equipment to clean up any-sized disaster!

Your business is your lifeline, which is why if disaster strikes, you want to hire professionals who can quickly return you to your normal operations. But with so many different restoration professionals to choose from, why should you consider SERVPRO of Catawba County West?

1. We are a certified Large Loss Response Team (LLRT). SERVPRO Corporate designates specific franchises throughout the nation as LLRTs. These franchises are prequalified and equipped to handle any-sized loss. Our franchise has restored large disasters such at places such as Lees McRae, Valley Hills Mall, and Bernhardt Furniture.

2. We can pull in other SERVPRO franchises to quickly make it “Like it never even happened.” One of the benefits of working with a national company is that if the work exceeds our limitations, we can bring in resources from as many franchises as we need. We truly can handle any-sized disaster!

3. We have experience working with many different commercial entities. Our franchise has helped bring many different businesses and agencies from disaster. For over 9 years, we’ve gained the experience to prove that we understand the sensitive nature and the nuances that come with commercial losses.

It can be difficult to bring in an outside company, especially when your own business is vulnerable. But SERVPRO of Catawba County West brings an experienced team of dedicated workers who are ready to make it “Like it never even happened.”

Emergency Ready Profiles: A Powerful Tool for Businesses

5/24/2018 (Permalink)

Disaster can strike any business, but an Emergency Ready Profile can help limit the scope of total damage.

Most people know that SERVPRO excels at fire and water cleanup and restoration, but not many know that we offer a free service that helps local businesses survive potential disasters. Our Emergency Ready Profiles are customized outlines that help you quickly respond to a disaster should one occur. If you haven’t heard about this service, you’ll find out what you need to know below!

Emergency Ready Profiles are completely free. Most businesses have to spend time and resources to put together an emergency profile, but we do all the work for you! In exchange for a few minutes of your (or a representative’s) time to answer some questions, we’ll assemble both a digital and physical copy that you can access at any time. What’s the catch? There’s absolutely none; we just hope that if you ever need our services, you’ll give us a call!

Emergency Ready Profiles are specific to your business. Our profiles include all pertinent information needed for you to react quickly and efficiently: the post-evacuation meeting place, pictures and descriptions of emergency shut-off locations, emergency contact information, and much more! This asset is tailored to address your specific business and its features.

Emergency Ready Profiles allow help to respond more efficiently. If you do have a disaster, you’ll want responders to know exactly where to go. We give a copy of your profile to your local fire department (this may not apply to some departments), plus we keep a copy on file so we can quickly pull up your data to speed up the process.

If you have a business and don’t have an emergency plan in place, call SERVPRO of Catawba West today at (828) 322-4400 and get your FREE Emergency Ready Profile!

4 Things SERVPRO Can Do for Fire-Damaged Homes

4/17/2018 (Permalink)

Our crew is highly trained and capable of packing out your belongings so they can provide deep cleanings!

When a fire damages parts of your home, it almost seems impossible to imagine how your home will be the same again. Fortunately, SERVPRO of Catawba County West has plenty of experience restoring homes to their preloss conditions! There are several things that our franchise offers to customers, but there are 4 important services that we offer:

  1. Clean floors, walls, and ceilingsSoot and smoke can do a considerable amount of damage, but our expert team has the skills, equipment, and cleaning products to clean both. We’re able to remove lighter soot without requiring repainting or carpet replacement.
  1. Inventory, pack out, and contents cleaning. Your home is full of personal items that just can’t be replaced. Fortunately, our team is capable of inventorying, packing out, and cleaning your contents back to their previous condition. Our inventory process goes room-by-room and includes photos of each item so you can easily file your insurance claim. The items will then be carefully moved out of the home and relocated to our warehouse to be cleaned by state-of-the-art equipment.
  1. Duct cleaningSoot and smoke will pollute your HVAC system, which means it will be less efficient and recycle contaminated air throughout your home. Our duct cleaning experts will use professional equipment to clean and deodorize your ducts so you can relax knowing your air is clean.
  1. DeodorizationFires can leave behind strong odors that often seem ingrained into your home. Once everything has been cleaned, our technicians will deploy specialized equipment to remove any trace of the offensive odors.

House fires can be very stressful, but SERVPRO of Catawba County West has the team and experience to make it “Like it never even happened.”

5 Things to Do if Your Basement Floods

4/2/2018 (Permalink)

Basements make a great place to store belongings and to hang out, but flooding can quickly turn it into a haven for mold growth and structural damage.

We’ve received many calls over the years from customers whose basements have suffered some kind of damage. But one of the most common issues basement-owners face is flooding. Whether it’s due to a burst pipe, a storm, or some other cause, flooding can be a major problem. If you own a basement and don’t know what to do if and when it floods, then this is post is for you.

  1. Turn off the power. Immediately turn off the gas and/or electricity because it’s never safe to enter a flooded room when your power is still active. If you are unable to turn off the power, do not enter the basement until somebody is able to do so.
  1. Identify the source. Once you identify the source of the flooding, it’s best to address it as quickly as possible. If a burst or leaky pipe is the problem, shut off your water immediately and call somebody to repair it. If it’s from rain or outside flooding, it may be best to wait until it stops before attempting to start cleanup. (Note: Please wear gloves and appropriate clothing when entering a flooded room. The water could quite possibly be contaminated and unsafe for contact.)
  1. Start removing the water. Assuming you’ve completed the first two steps, it’s time to start removing the water because the longer it sits, the more likely you will have mold and other damage. You may have already called a disaster restoration company (which we highly recommend to prevent the aforementioned problems), but you should still begin the extraction process. You can use buckets, a sump pump, a mop, etc., but the main point is to get the water out as quickly as possible.
  1. Begin drying out the basement. Once most of the water has been removed, you can focus on drying out the room. If there wasn’t much flooding, you might be inclined to do this yourself by placing several fans around the room, but be aware that if it’s not dried properly, you are leaving yourself open to mold and structural damage. If you’re not sure what to do, or if there was a lot of flooding, you will want to hire a disaster restoration company.
  1. Keep humidity low. You would ideally do this during the drying process as well, but it’s important that you use a dehumidifier or similar device to keep humidity at a relatively low level. Mold is one of the biggest problems that comes from water damage, but without much humidity, it is not very likely to grow. If you hired a restoration company, this should be taken care of for you.

Basements might seem like an easy target for flooding, but all is not lost if yours ever becomes a victim. If water fills your home or business, contact your local water cleanup company to help you through the process and make it “Like it never even happened.”

What to Do if Your Home has Mold Growth

3/27/2018 (Permalink)

If mold is treated quickly, it can spread throughout an entire home. The above home had to be gutted completely.

Your home is your safe haven, so when mold invades your space, it can make you uncomfortable. Whether you’re concerned about your health or your home’s structural soundness, there are multiple reasons why you might want the pesky fungus out of your living quarters. While it's impossible to actually remove all traces of mold, if you discover that your home is affected by mold growth, there are a few things you can do to take care of the issue.

  • Consult your physician (if necessary.) Mold growth can cause health effects, so many people get concerned with how it might affect them. If you have had any health issues that you are concerned about, please consult your doctor and let them know you have identified mold in your home.
  • Identify and remove the source. If you discover mold in your home, it’s likely because of moisture. Check for leaks in your roof or wall and lower the home’s humidity. If there are gaps around doors or windows, use caulk to seal those spaces. Without moisture, mold’s growth is hindered.
  • “Remove” the mold. Ideally, you’ll want to contact a trustworthy mold-removal company. They will have the tools and expertise to remove and treat hidden and visibly affected areas. At the end, they will offer a before-and-after assessment to prove mold counts have dropped to normal levels. 
  • Prevent future growths. Once the affected areas have been removed, you will want to make sure growth doesn’t start again. Control your home’s humidity when possible and ensure there aren’t any ways excess moisture can enter your home. If you have any major water damage, contact your local disaster restoration company for help; they will take steps to make sure mold doesn’t grow in your home again!

You don’t have to panic when you find mold growing in your home. If you take the necessary steps to cut off its food source and remove the areas that are already infested, you’ll be able to restore peace and help prevent it from happening again.

3 Signs That You Might Have Mold Growing in Your Home

1/9/2018 (Permalink)

One of the most obvious indicators your home has mold growth is you can visibly see it. Don't ignore the signs!

The harsh reality is that mold is everywhere—indoors and outdoors. But that doesn’t mean it needs to take up residence in your home. While it’s important to treat mold growth as soon as you notice it, how do you know it’s happening on your property?

  • You see it. While this seems like an obvious sign, many homeowners have seen signs of mold growth without realizing what they were actually looking at. For example, some spores are so small they resemble dirt. Don’t assume that all molds look the same!

  • Your home smells musty. Mold needs moisture to grow, which is why a mold-infested house smells musty. In many cases, since mold is not always in visible areas, this smell will be the only indication you will have!

  • You’ve recently had a leak or similar water problem. If you’ve had any kind of water damage, your home is at high risk of having mold growth. Even when you think you’ve dried up any puddles or wet spots, water can be absorbed into walls and other porous materials. Because of this, mold can grow undetected until it becomes a major problem.

If you have any of these indicators, you should have a mold inspector visit your home. Their tests will be able to determine if you have a growth problem. If you do, be sure to call a mitigation and restoration company to help you take your home back.

3 Reasons Your Business Should Clean its Air Ducts

12/21/2017 (Permalink)

Commercial businesses often let their HVAC systems go unattended. Don't do the same for yours!

When’s the last time you had somebody come clean your business’ air ducts? If it wasn’t in recent years, then you’re long overdue. In fact, the National Air Duct Cleaners Association recommends you clean your HVAC system every 3 to 5 years. But other than duct cleaning companies trying to make money, is there really any need for your ducts to be cleaned? In case you’re in doubt, we’ve got 3 reasons why your business should clean its air ducts:

  • Clean air ducts are energy efficient. Nobody likes spending unnecessary money, yet most people don’t realize that a dirty HVAC system actually forces the system to work harder. A clean duct system will reduce energy costs over time.
  • Eliminate offensive odors. When something gets into your HVAC system that doesn’t belong, it can make your entire office building smell awful. A good cleaning will not only eliminate the odor, it will remove the source as well.
  • Hinder mold growth. Mold needs organic substance to feed and grow. By removing dirt and other debris from your air ducts, mold will have a much harder time taking hold of and contaminating your HVAC system.

If you have a commercial business in Catawba County with existing HVAC issues—or you want to preemptively take action before it does—contact a specialist who will give you a fair assessment of your needs. We at SERVPRO of Catawba County West have specialized staff who are ready to give your duct system the cleaning it deserves, so call us today for a free estimate!

Flood Damage From Pools In Hickory After Bad Weather

12/13/2017 (Permalink)

Floods, Storms, Overflowing Pools Mean Water Damage in the Hickory area, Contact SERVPRO for Help

Call SERVPRO for Storm-Related Water Damage to Your Property

There are undoubtedly many people who have above-ground pools they use throughout the warmer months in Hickory. While these can be an excellent entertainment for your entire family through their peak seasons, failing to maintain them in time for winter and colder air to set in can be catastrophic to your home nearby. When your pool sides buckle and break, your home is a possible target to this flooding.
Preventing this kind of flood damage to your Hickory home might be simple, but anyone living in the area knows that the first significant frost of the season can come with little warning. If you have not drained the pool in your yard before this happens, you are asking a lot of the structural integrity of pool walls. There is an added strain for those who have pools that are even the slightest bit uneven, as water naturally pushes on one side of the structure more than another.
Ultimately, many people find out the hard way that they have waited too long to winterize their pools for the coming colder season. When you have a floor of your home that gets overrun with over a thousand gallons of water, our SERVPRO professionals can help. While this might be a stressful time for you, our priority is mitigating your losses and restoring your home quickly. Our commitment to customer satisfaction is part of our policy to be available to you whenever you need us.
Removal of the water is paramount in these circumstances, and our truck-mounted pumps do a quick job of pulling the fluid from the floor. For more stubborn areas and more concise extraction, wet vacs get used throughout the affected area. Our SERVPRO professionals then dry up the remaining moisture and assess the damages regarding what explicitly requires further attention from our restoration specialists.
Whether your pool has decided to lose its contents through your yard and into your home, or you are dealing with some other manner of flooding, our emergency response team can help. Call SERVPRO of Catawba County West at (828) 322-4400.

Information regarding this town in NC click.

Plan Your Escape Route In The Event Of Fire Damage In Sweetwater

12/8/2017 (Permalink)

The team at SERVPRO is on standby and ready to help in the event a fire strikes your Sweetwater home.

Do You Have A Fire Emergency Plan For Your Sweetwater Home?

Everyone hopes to avoid fire damage to the home. Fire is frightening and dangerous, and it is hard to feel like your home is your own during cleanup, especially in cases where there is a lot of soot damage or lingering smoke smells. SERVPRO is on hand to support Sweetwater homeowners during post-blaze cleanup and restoration. We also aim to offer advice and tips to help local householders. Today we take a look at fire escape route planning.

It is essential to plan the escape route from your Sweetwater home in the event of fire damage. Fire prevention steps such as checking electrical appliances for frayed cords or monitoring cooking pans help to keep your home and family safe. However, it is wise to plan your escape route just in case a blaze breaks out.

Gather all members of your household together and walk through your home as a group. Inspect potential escape points in every room, including of course all windows and doors. Draw out a floorplan of your home and mark escape routes on it.

Make sure all doors and windows on the escape plan are easy to open. Ensure each window or door is simple to unlock and open even for a child or an old person. Some windows have security bars fitted on them – it is vital that the bars can be released quickly from the inside.

Involve children in the walk-through and plan drawing. Involving children raises their fire safety awareness and ensures they know what to do in the event of a blaze. Drawing up an escape plan can be made into a game, to make the process more engaging and less intimidating for young people.

It is also a good idea to decide on an assembly point. Choose a place that is easy to remember, but not immediately outside your door. A post box, fence, or garden gate are all excellent choices. Let everyone know that in the event of a fire, they must gather at the appointed assembly place and wait there until help comes.

In the event of a fire, SERVPRO is on hand to help with cleanup. Our IICRC-certified technicians take care of soot cleaning and odor removal to restore your home and make it feel like yours once more.

Locally Owned Company with National Resources

For help with fire damage cleanup in Sweetwater, Mountainview, Fairgrove, Jacob’s Fork and surrounding areas, call SERVPRO of Catawba County West at (828) 322-4400 today.

For more on the town of Hickory, click here.

An Answer For Water Damage Affecting Your Home In Hickory

11/22/2017 (Permalink)

Small leaks and condensation formed by improper ventilation can cause extensive water and mold damage.

Water Damage And Your Home

Taking care of your Hickory home is an investment, something you have to maintain regularly to benefit from in the future. Things such as water damage happen on your property regardless of whether a spill occurs or not.

Many problems, such as a broken pipe or a faulty appliance allow water to enter your Hickory home, causing water damage and making things far worse. These type of maintenance issues require expertly trained personnel to maintain your home correctly. Luckily, you have a local resource you can count on to provide you with a variety of recommendations that help protect your investment.

The weather that develops throughout the year, the age and condition of each appliance, the stress placed on plumbing, and whether maintenance is performed regularly all play a role in how long you can go before replacing many items found in your home today. You can get the help you need to ensure your home remains in proper working order by calling the expertly trained professionals at SERVPRO.

As a homeowner, it is easy to forget about the things we cannot see. However, as the days turn into weeks, months, or even years, each pipe, connection, appliance, age. The sealant used to make these connections tight dissolves over time, allowing small amounts of water to enter your home. Every time you use an appliance such as the washing machine, dishwasher, or even your A/C unit, condensation forms that may also pose a problem, if not maintained properly.

Small leaks and condensation formed by improper ventilation can cause extensive water damage to your home, often leading to corrosion, rot, as well as mold. It takes a proactive approach to catch many of these problems early enough to avoid expensive repairs. The IICRC-industry certified technicians at SERVPRO can help you locate hidden dangers and provide you with the protection you need.

Our services are available 24-hours a day, 7-days a week. We take pride in providing outstanding services for the members of our local community and want to be a source you feel you can trust. SERVPRO has an entire Green Fleet ready to deploy whenever needed, making us Faster To Any Size Disaster you may have.

Contact SERVPRO of Catawba County West for additional information about available services or to discuss your specific situation, today (828) 322-4400.

If your are interested in learning more about the city of Hickory click here.

Failing Sprinkler Systems Cause Water Damage To Your Sweetwater Store

11/13/2017 (Permalink)

Sprinkler systems are not designed to fail, but there are plenty of times that they do.

Failing Sprinkler Systems

Sprinkler systems are not designed to fail, but there are plenty of times that they do. This failure can present itself in many ways, but pipe leaks and breakage are among the most common. To your grocery store, this can pose some severe threats to customer safety and your profits. Your Sweetwater business has no way to plan for such an incident, let alone the immediate problems that it causes.

When pipes break within a grocery store, the location of this break can mean some immediate dangers to employees and customers. For example, should the sprinkler system above your freezer units fail, the resulting water on the floor could carry a live electrical current from the circuits connecting these units to the breaker box somewhere in the back of the store. This goes far beyond traditional commercial water damage concerns for your Sweetwater store and becomes life-threatening.

While that might be an extreme case, excessive water in any area of your store is something that you need to take care of right away. That is why our SERVPRO team is available at all hours of the day to offer our emergency mitigation services. Getting the restoration process started as soon as possible ensures a smaller claim that gets filed to the insurance, or in worse cases, less out-of-pocket expenses to the owner of the store for repairs.

You cannot run a business that has water damage, and we at SERVPRO are equipped with the experience and fast response to ensure that your business has its doors open again as quickly as possible. Our process begins with assessing the root of the problem with your sprinkler system, repairing the damages to this network, and then restoring the affected area so that your customers are none the wiser that anything ever happened.

If you deal with water damages to your store, trust us at SERVPRO of Catawba County West to respond right away and mitigate your loss. Fast actions save your equipment and your establishment from further damages, so do not hesitate. Call us 24/7 at (828) 322-4400.

For more about Sweetwater click here.

When In Hickory, You Need To Know All About Fire Damage

11/7/2017 (Permalink)

Hickory Area Fires Call for Professional Cleanup, Restoration, and Odor Removal--Rely on SERVPRO

Restoring and Cleaning Up After a Significant Fire is Key to Recovery for the Homeowner

Though we all appreciate what fire does for us, no one loves the problems it may inflict on a property when not adequately regulated or during an accident. Yes, fire damages occur, and you need to know how to deal with them appropriately. A fire restoration service is what you need to ensure your property is in good hands.

When in Hickory, you need to understand that all fire damage issues are not the same and each requires a different approach. Some fire disasters may be too extensive and require long hours of removing the resulting smoke and all the bad odors that may be difficult to identify the source. That is why you need a professional service like SERVPRO to ensure every aspect of restoration is well taken care of, and no areas are left unattended.

During a damaging fire event, not everything is destroyed, and there are plenty of components you can restore to their earlier state. SERVPRO can help you to identify every piece of your property and items that can be repaired and start working on them. The restoration process is not simple, and you need a lot of cleaning and deodorization. Torched homes experience fire damage, and you need to be familiar with the processes of dealing with the resulting mess.

Deodorization is done to remove the different odors left after a fire damage. You may think that using a few fragrance cleaning materials may get rid of, it but it is never a permanent solution. You need to identify the exact sources of the smells and obliterate them. Deodorization is done using specialized tools and highly qualified technicians with lots of experience. Simply masking odors is not a permanent solution.

In some situations, the affected properties may be hard to restore to their earlier state. Reconstructing and repairing these fire damages can be a challenging job that only professional restoration services may be able to handle. Experience helps you at this point, and you need a company that has been in the business for a while. SERVPRO strives to restore and not replace, but under severely charred structures, we can even call in third-party partners to expedite, and efficiency restore your home to its preloss condition.

SERVPRO of Catawba County West can help you restore your property after a fire damage incident of whatever magnitude. Call us at (828) 322-4400 and get professional services.

Learn more about the local fire department here

Be Wary of Mold Following the Storm in Hickory, NC

10/26/2017 (Permalink)

In this Hickory home, mold has grown on the wall just above the floor molding.

After the storm on Monday, many in Hickory, NC have damaged homes and property. Because of the heavy rains, most of the damaged properties are at high risk for mold.

Mold and fungal spores occur naturally outdoors, with fungi being one of the Earth’s most important recyclers. In general, mold will not grow indoors; it becomes a problem only where there is water damage, elevated and prolonged humidity, or dampness.

Fortunately, indoor mold growth can be prevented after storm damage (or stopped, if it has already begun to grow); the key is to control and remove excessive moisture and condensation. In general, mold will not grow indoors without water, dampness or excessive moisture, so it’s imperative that you keep susceptible areas in the home clean and dry following a storm.

In the case of floods, any standing water should be promptly removed, and water-damaged materials should be either dried out and cleaned or removed and replaced. Porous materials that are wet for more than 48 hours are likely to produce mold growth and should be discarded.

In instances where the water damage is extensive, it is strongly recommended that you consult professional help in Hickory, such as a commercial restoration company. The earlier they are called, the faster they can stop the mold from spreading and reduce counts to normal levels.

Deodorizing Your Hickory Restaurant's Restroom After Flooding

10/24/2017 (Permalink)

When a toilet floods in your restaurant, call SERVPRO to dry and deodorize the area immediately.

Thorough and Fast Flood Damage Remediation Services

Burst pipes and plumbing fixtures which are leaking are common problems seen in insurance claims for commercial water damage each year in Hickory. Some issues which are seen a lot with toilets can lead to significant damage, and you can prevent many plumbing problems with regular maintenance. The worst damage occurs when you do not call a professional for help, and water damage which might not be visible on the surface keeps spreading and getting worse.

When a toilet fails in your Hickory restaurant, you need help right away from professionals to clean up the commercial water damage and prevent additional problems. You can reach SERVPRO any time you need us, and we work fast to prevent much downtime for your business’ restroom.

In a situation where a restroom has experienced flooding, we also need to deodorize the area once the water is extracted and the area is dry again. A clean smell is one of the primary factors in having an immaculate job, and we pride ourselves in thoroughly cleaning your property after a disaster. When you are not happy with the smell, you are unhappy with the job. Our aim is for you to be delighted when we are done.

High humidity levels help to dissolve and carry odor vapors to your nose, making them more noticeable than in dry air. Your nose is the primary thing which detects odors. They come from airborne chemicals, tiny particles or gases. Our job goes beyond drying the structure and getting rid of damaged materials. We also ensure that you as our customer interprets smells in the structure as good when we are ready to leave.

SERVPRO techs use several safety equipment items which must be used when dispersing gaseous deodorant or fog. We always use respirators, and everyone must be out of the area which is being fogged. We wear chemical resistant gloves as well, especially while we are applying disinfectants. Protective clothing and eye protection are essential as well.

Also, some chemicals used in deodorization cannot be disposed of in your sewage lines. Instead, they must be thrown away according to state or local guidelines, which we make sure to follow.

SERVPRO of Catawba County West not only know how to dry your business back out after a water damage emergency but we clean and sanitize the affected area as well. Business owners in the areas of St. Stephens, Sweetwater, and Hickory can reach us anytime they are in need at (828) 322-4400.

Click here for more information regarding Hickory, North Carolina.

Mold Damage Inside The Walls Of Your Fairgrove Home

10/17/2017 (Permalink)

When you are dealing with mold growth in your home in Fairgrove, you need to check for mold on the inside of your walls as well.

Mold Damage Inside Your Walls

When you are dealing with mold growth in your home in Fairgrove, you need to check for mold on the inside of your walls as well. It is quite common, when the mold is on the outside of your walls, that it is growing on the inside as well. If you do not remove this mold, there is no point in getting rid of the rest of the issue, as it just keeps growing and spreading.

You should suspect mold and mold damage in the walls of your Fairgrove home if there is much mold already on the outside of your walls, there has been flooding, or other significant water damage in your home or a musty odor is present in the room, but no mold is visible. For assistance in finding and getting rid of the mold, it is best to call the professionals at SERVPRO. We are fully trained and certified to take care of your mold damage and whatever is causing it.

It's essential that you contact us as soon as you realize you have a mold growth problem, as mold may cause health concerns for you and your family. Understand that moisture is the key to mold helps you to realize why you have the mold. Any water damage in your home must be dried up very quickly since mold can grow in just 24 to 48 hours. Our technicians’ jobs are to fix the problem which started the mold growth and dry your home out as soon as possible.

SERVPRO staff follows EPA Mold Remediation Guidelines which provide a flowchart of steps for mold remediation. Upon their suggestions, we clean and dry moldy materials first, discard any moldy materials which cannot be cleaned, and then dry any remaining non-moldy items within 48 hours.

When you contact SERVPRO of Catawba County West to handle your mold problem inside your walls, you can rest easy in knowing we take care of the problem thoroughly. If you reside in the areas of St. Stephens, Sweetwater, or Brookford, you can call us at (828) 322-4400 anytime you need.

To learn more about the city of Fairgrove click here.

Mountain View Residents Get Professional Help with Fire Damage in Their Homes

10/9/2017 (Permalink)

If you experience a house fire, rely on SERVPRO to restore your home.

SERVPRO is Ready to Assist You with Your Fire Damage Restoration Needs

We serve homeowners throughout the Mountain View area, providing emergency cleanup and restoration services that give you the help you deserve when you need it the most. Our technicians are proud to be your choice for providing restoration services in your home and show it in everything we do.

If you are looking for help recovering from fire damage on your Mountain View property, give us a call. We are available 24/7, 356-days a year to deliver full-service solutions to members of our local community. Regardless of what your situation is, we work with your insurance company and manage your entire restoration process from start to finish.

At SERVPRO we recently helped a homeowner who had a devastating fire in their kitchen. The flames spread from their stove to window coverings, cabinets, flooring, appliances and more. As a majority of home fires derive from cooking, electrical, or heating incidents, this was nothing new. However, after firefighters did their best to put the fire out, you could easily see that this was just the start of a long night.

The homeowner had a pre-arranged relationship with SERVPRO, where they visited our READY APP to provide additional, helpful information about the location of their residence, belongings, and concerns to our technicians before we ever needed to respond to a call. We found that the family had some souvenirs, family keepsakes of sorts that were important to them.  

With this information, SERVPRO was able to respond quicker, providing the homeowner with valuable board-up services that helped protect the rest of their home while restoration was underway. We also helped the customer find suitable temporary housing and began their fire damage restoration right away. 

We help you understand your situation, explain our services in detail, and do everything we can to make your house a home again. All of our cleaning and restoration technicians are IICRC certified, have access to the latest equipment, and vast resources that make restoring your home successful.

Contact SERVPRO of Catawba County West, our technicians are standing by to assist you with emergency situations that often occur. Obtain services for your Fairgrove, Cooksville, or Brookford property, from a locally owned and operated restoration company, today. (828) 322-4000

For more information about Mountain View, click here.

Predicting Flood Damage in Sweetwater Before a Hurricane

9/25/2017 (Permalink)

Keep on top of warnings about storms in your area for safety reasons. If your property is in the path of a storm and gets damaged call SERVPRO.

SERVPRO Technicians are Ready and Equipped to Remediate Your Property After a Storm

Hurricanes and tropical storms rank among the worst natural disasters in the world, typically causing billions in damage and claiming many innocent lives whenever they make landfall. While preparing yourself and your home for flood damage in Sweetwater and evacuation is important, one must also take care not to leave too early, or when the storm is unlikely to hit. Determining when it is and is not safe to stay home can be difficult with unclear and inaccurate forecasts, but there are still some warning signs you should heed when a storm is impending. Knowing when and when not to expect flooding could save you a life and your home an unneeded call to SERVPRO.
Angle of Approach
While television depictions of hurricane paths can sometimes instantly conjure worries of flood damage to your Sweetwater home, it is important to keep in mind what direction the hurricane is approaching from. If the storm is coming from the south or southwest, it is likely to lose a significant amount of energy and rainfall potential while passing over other land areas. This typically corresponds to a lower risk of flooding. However, if it is coming directly from the Atlantic, it may not lose as much power and create a devastating impact on your home.
Hurricane "Arms"
Most hurricanes and cyclones have "arms" of particularly heavy rainfall. This means that while one-half of the hurricane may receive enormous amounts of precipitation, the other half may be relatively light by comparison. Be sure to watch weather radars and determine if the worst rainfall is likely to pass over you.
Evacuation Warnings
Paying attention to evacuation warnings is crucial for hurricane survival. While you are probably fine if no evacuation warning has been issued, some homeowners may want to move out of harm's way regardless. If there is a voluntary evacuation notice, this means that risk is high enough to recommend relocation, but not strong enough to start a scramble for inland areas. If a mandatory evacuation is issued, the only safe option is to get yourself and your family out of the area as quickly as possible.
SERVPRO of Catawba County West is ready after every major storm to help local homeowners rebuild and restore their houses. If your home has suffered storm and flood damage, give us a call at (828) 322-4400.

For more information about the City of Sweetwater, North Carolina visit: https://en.wikipedia.org/wiki/Sweetwater_Township,_Clay_County,_North_Carolina

The Most Important Step for Water Removal in Sweetwater

9/25/2017 (Permalink)

Sweetwater Leaks and Water Removal? Call SERVPRO!

Scoping  the Water Damage, SERVPRO Can Assess and Restore Your Property

Pipes can break, tiny cracks can become large leaks, appliance hoses can wear out. However, whatever the reason for a water emergency in Sweetwater, the result is the same. You have a major mess on your hands, from water cleanup to mold worries and insurance paperwork.

That is why the first thing to do after you shut off the water is to call the pros at SERVPRO, water removal specialists in Sweetwater. We deal with water emergencies daily in our business. We know how frustrating it can be, how inconvenient and how complicated it is to put the situation right.

We take pride in our ability to streamline the entire process. Our team of experts can assess the damage after a full inspection, remove the water and get rid of moisture in the air. We then clean and repair the disorder and restore your home, so it is comfortable again. Moreover, it does not stop there. We can work directly through you with your insurer to handle the claim.

As soon as we come to your house, we look around for the source of the water and shut it off. Then we do a thorough inspection, checking for contaminated water and figuring out exactly what has been affected. This inspection gives you and our team an accurate picture so we can proceed efficiently.

The next step is removing the standing water with industry-specific pumps and vacuum units on SERVPRO trucks. This equipment is powerful enough to remove most of the water, even hundreds of gallons, quickly.

We also need to dry and dehumidify your home. Based on the size of the affected area, the temperature in the house and the humidity level, we determine how many air movers and dehumidifiers to bring in. The number of each must be in balance to do the work quickly and without causing further damage to your home and belongings. Later we help with cleaning, repair, and restoration.

We do not leave you on your own when it is time to deal with the insurance company. You have our help throughout the claims process.

Locally owned and operated, SERVPRO of Catawba County West is here to help when a water removal emergency strikes. Call us 24/7 at (828) 322-4400. We are serving Sweetwater, Hickory and Jacob’s Fork.

More information on this town right here.

Keeping Sink Drains in Your Hickory Home Clear to Prevent Overflows

9/15/2017 (Permalink)

Sink overflows and water damage can be a hassle to deal with; Let SERVPRO take care of it for you.

Prevent Water Damage in Your Hickory Residential Home

Sink overflows can make more than just a soggy mess of your home in Hickory. If the situation gets out of control, it can result in flooding inside your house and severe water damage to your property. It can make an unhealthy living environment as well if the sink water is unsanitary, making it the perfect recipe for the growth of bacteria. To best deal with a sink which has overflowed, you should always try to prevent it from even happening.

It is not always easy to prevent a sink from overflowing in your Hickory home. Keep in mind that most overflows and subsequent water damage happen because of a clogged drain. When you can maintain the drain, water can flow to the sewers as it should. However, accidents do happen, and you need the help of a professional remediation company such as SERVPRO when dealing with a water emergency.

To keep your sinks clean, there are some simple steps you can take. Firstly, do not dispose of food scraps in your sink unless you have a garbage disposal already attached. Even if the scraps fit in the drain, they accumulate over time and can form a solid clog that restricts water flow. Also, just because oil, fat, and grease look fluid, does not mean they go right down with the water to the sewers. Instead, they can deposit and solidify in your drainage pipe, causing it to clog later. Instead, you should properly dispose of all your used oil and grease.

Avoid letting any hair go down the drain as well. It can accumulate just like solid food particles, then ball up and make a barrier which prevents water going through to the sewage system. A drain cover can help to filter out hair, plus other solid, large objects which could fall into your sink. Only take the lid out when you are cleaning your sink.

Even though they love it, do not let your children play with water in the sinks. They can get quite creative and have been known to flush small toys down sink drains. Toy cars and action figures are some of the most difficult clogs to clear, so teach your children early on.

When you are dealing with a sink overflow, call SERVPRO immediately. We can help solve the problem, plus repair any water damage the accident has caused. We work fast to avoid additional damage including mold growth, and we ensure your home is thoroughly dry again before the job is completed.

Locally Owned Company with National Resources

SERVPRO of Catawba County West is trained specially to handle any water damage. If you reside in St. Stephens, Hickory, or Sweetwater, you can reach us at any time of day or night by dialing (828) 322-4400.

For more information regarding the city of Hickory, click here

Detecting And Removing Mold Damage In Sweetwater Homes

8/23/2017 (Permalink)

Mold growth can occur anywhere in the house.

Detecting And Removing Mold Damage

Mold growth can occur anywhere in the house, including closets. When moisture accumulates in the closet, it can become a breeding ground for mold. In addition to moisture, mold requires pleasant temperatures, food, and mold spores to grow. Any mold damage removal process involves removing these items to prohibit growth. If all other requirements apart from food are met, virtually any substance that contains carbon atoms can provide the essential nutrients for mold growth. Even the soap residue that is left behind after a good cleaning, or the oil from your skin when you touch a surface such as stainless steel can provide sufficient nutrients for certain mold growth. In fact, most of the common materials found in homes such as organic fibers, paper, and wood are among the best sources of mold nutrients.

As such, eliminating mold from your house is almost impossible. If you notice the presence of mold or mildew on your property, contact SERVPRO immediately for mold damage remediation services in your Sweetwater home. Our IICRC-approved technicians can apply effective products to counter the mold damage and restore your property to preloss conditions.

How To Identify Mold And Mildew
SERVPRO has different methods of dealing with mold and mildew – two types of fungi with very similar characteristics. They are a prominent sign of water damage, they thrive in damp and humid areas, but both can affect you and your home differently. Their main source of food is organic materials such as plants, wood, drywall, and soil.

Given enough time, mold can cause serious mold damage to your home, resulting in structural components rotting and falling apart. Mold can be recognized by their slimy or fuzzy appearance, while mildew is noticeably downy or powdery. Immature powdery mildew looks whitish, but changes to yellow and then black on maturity. Downy mildew appears yellow at first, and then later on changes to brownish yellow.

Mold Growth Removal
The easiest way to identify early mold damage is by the presence of irregularly shaped spots with different colors – white, black, gray, brown, yellow, green, and even blue. Since mold and mildew prefer humid environments, SERVPRO takes effective measures to keep your home dry. Once you contact us, our technicians can repair any existing water leaks and reduce the relative humidity to 30-50 percent. Avoid DIY solutions that claim to fight against mold, as the removal process can be hazardous to your health.

If mold growth has taken over your house, SERVPRO of Catawba County West is readily available to provide swift mold damage remediation services. Call us today at (828) 322-4400.

Visit https://en.wikipedia.org/wiki/Sweetwater_Township,_Clay_County,_North_Carolina for more information about the city of Sweetwater.

Addressing Water Damage in Sweetwater

8/1/2017 (Permalink)

Water Mills, not Sweetwater Homes, Need Flowing Water.

Rapid Removal of Water in Sweetwater Mitigates Damages

When your home or business suffers from water damage, it is imperative that immediate action is taken. With an emergency of this nature, you want to know that the company you hired is up to the task and employs the latest technology and tools to extract the water from your property ASAP. Addressing water damage concerns is an urgent matter, and it requires the assistance of a trusted leader in the restoration industry that you can rely on to deliver.
When water damage affects your Sweetwater property, call on SERVPRO and our professionally trained and certified IICRC technicians will be on the scene quickly to respond to your crisis. Our staff takes pride in knowing We’re Faster To Any Size Disaster. Our highly trained professionals arrive at your property promptly and are armed with the knowledge to address your concerns and resolve your issues "Like it never even happened." When incidents of this nature occur, it is crucial to mitigate harm, so that the cost of clean-up and restoration efforts can be controlled.
You also want to know that the clean-up and restoration of your water damaged property are entrusted to a locally owned and operated company that is part of your community. While SERVPRO is part of a national network of franchises, it also maintains a local focus. Our company's affiliation with this network enables us to respond faster to emergencies with more resources to properly handle any size disaster. In the event of major storms and natural disasters, we also can call upon special disaster recovery teams, which are strategically located all over the country. However, typical water removal involves one or two of our vehicles to extract the water and mitigate damages swiftly. Our IICRC certified applied water damage restoration crew is always ready.
SERVPRO utilizes advanced technology and the latest equipment to address your water damage needs and ensure the proper clean-up and restoration of your property. We can also assist you with the insurance paperwork for a stress-free claims process.
Thanks to our proximity and online request access, you can contact SERVPRO of Catawba County West 24/7 to address your water, fire, or mold problems. Our staff is equipped with the tools, resources, and personnel to help when an emergency strikes. (828) 322-4400

Learn more about this area right here.

Fire Damage in Your Sweetwater Home can Range from Slight Smoke to Complete Destruction

7/31/2017 (Permalink)

Fire damage after a cooking accident can affect many aspects in your kitchen including the structure. Contact SERVPRO to assess the damage.

It is Best to Have a Partner Like SERVPRO When Dealing with Fire Damage Restoration

Fire is one of those aspects of life that we use almost daily, without actually thinking about the implications involved if it is mishandled. Fire can get out of control very quickly and spread to areas that were never considered to be at risk of catching on fire.
Homeowners in Sweetwater can restore their homes after fire damage has occurred. SERVPRO is ready to help in the restoration process. Certified by the IICRC, our professionals have the skills and experience needed to bring your home back to the state it should be in again. We have expertise in all sizes of damaged homes.
We also understand that the emotional stress of this type of disaster is not confined to the event itself, but that it soon affects every aspect of life for each member of your family. A quick but thorough job of restoring everything, from the structural aspects of your home to your personal belongings, can help cut the time down before you can return your family to their home. We make sure we work as fast as possible with no mistakes so that your home is restored “Like it never even happened.”
We assess each home to know where structural damage has taken place. This type of harm can occur because of the heat from the fire, the fire itself, the firefighters' water, or a combination of these factors. After it is known where deficits exist that can cause safety hazards, we assess the rest of the damage. Cleaning, repairs, and restorative work is conducted with our customers' safety and comfort in mind.
When in doubt about a structural or architectural aspect, we always discuss the matter with the customer. In areas where only part of a structure has been damaged and is in need of replacement, we match as closely as possible to the remaining undamaged sections.
For any kind or size of fire damage restoration, call us, SERVPRO of Catawba County West, at (828) 322-4400. We are always here when you need our help the most.

For more information regarding Sweetwater, click here

Protect Your Sweetwater Area Business Against Water Damage

7/5/2017 (Permalink)

Your deli equipment needs to be maintained and damage free. Contact SERVPRO after water damage to investigate how we can help reach that goal.

Our Professional Technicians Pay Attention to Every Detail of Your Commercial Water Damage Restoration to Make Sure the Job is Done Right

Just like you use a variety of food prep equipment such as meat slicers, food processors, cheese graters, scales, and refrigerated areas to store your deli meat, we use a variety of specialized equipment to provide customers with the help they need to combat water damage emergencies.
Owning a business in Sweetwater has its ups and downs, but commercial water damage does not need to be one of them. You have expertly trained professionals nearby that work hard to keep your doors open and provide you with the protection your business deserves.
Having a water problem in your deli can lead to significant damage to your prep tables, storage containers, stainless steel pans, workstations and more. SERVPRO can provide you with the IICRC certified professional water damage restoration technicians that help prevent losses. We perform every service possible to help restore equipment and appliances damaged during a water incident on your property.
SERVPRO’s restoration technicians understand how to restore everything including food prep equipment, hand tools, and a variety of condiment or topping supply holders or applicators found in your serving area. We pay close attention to every detail and provide you with the results you deserve to have things back to normal operations as quickly and efficiently as possible.  
SERVPRO can handle restoration of your bread warmers, deli cabinets, countertop soup kettles, ovens, and even fryers or griddles used to provide hot fresh food to your customers. Never give up on items before letting a water damage restoration technician inspect everything fully. You just might have an opportunity to save some items that look like a loss.
Whether you are experiencing water damage on your property now, or want advice on how to protect yourself better, our office is open to you. We want you to be able to make the most of a bad situation and offer assistance both before and after to support business owners within our community.
Make the call to SERVPRO of Catawba County West for additional information about our services or to begin your restoration, today. (828) 322-4400

For more information regarding Sweetwater, click here

Flash Flooding in Brookford Jeopardizes Appliances and Your HVAC System

6/28/2017 (Permalink)

Basement flooding can do a great deal of damage. Call SERVPRO for quick water removal and to make your basement safe again.

Fast Response From SERVPRO Technicians Gets Your Property Dry in Record Time

No homeowner honestly hopes to succeed in predicting when the skies open, and several inches of rainfall pours in torrents, flooding out basements or crawlspaces. Flash flooding happens with no warning and very little opportunity to protect your home or its vital contents. Fortunately, SERVPRO responds fast to help you recover from this natural disaster.
Weather patterns in recent years seem to feature more pop-up storms that dump massive amounts of water, resulting in flood damage to your Brookford home. The ground surrounding your house saturates with rain. Gutters and downspouts overflow, which sends water rushing into the area next to your house. Moisture seeps through the walls of your foundation as the ground holds more precipitation than it can absorb. Inches of water accumulate, necessitating a call to our reliable flood damage restoration company.
The mechanical systems that heat and cool your home and provide hot water are in harm’s way when your basement floods. A quick response from SERVPRO gives you the best chance to escape with minimal permanent damage to this essential equipment. It is paramount to have a professional evaluate whether the flooding interferes with the safe operation of your furnace, water heater, or central air conditioning. Our staff has the training and experience to make the call, sometimes in consultation with other HVAC contractors.
Often homeowners choose their lower level for laundry rooms and food storage set-ups like second refrigerators, freezers, and pantries for bulk purchases. Flooding in these areas causes concern beyond simple structural water damage. Wiring suffers damage from the water, and food stored requires careful evaluation as to safety. Extended periods of immersion compromise packaging and lack of refrigeration causes spoiling.
Engaging SERVPRO for immediate water removal and cleanup minimizes the fear you have of offering food and beverages to your family and friends that threaten to make them ill. Laundry routines are back on track, and your home’s climate returns to normal with only minor delays when our professionals take the steps necessary to restore function to the conveniences you rely upon for day to day stress-free living.
We at SERVPRO pride ourselves at being Faster to any Size Disaster. Our speedy response time means we pump and extract flood waters within hours of your call, and then put in place effective drying strategies that return your home’s structure, its contents, and its mechanical systems back to normal in record time.
The reaction time of SERVPRO of Catawba County West is swift, and our technicians train for every problem flooding brings. Call (828) 322-4400 for a cleanup crew who exceeds your expectations.

For more information regarding Brookford, click here

Dealing With A Grease Fire In Your Hickory Home

6/6/2017 (Permalink)

Up to ninety percent of kitchen fires are cooking mishaps, with most of them being grease fires.

Fire Damage Due To A Grease Fire

Kitchen fires can spring up fast. Do you know what to do if it happens in your home? Up to ninety percent of kitchen fires are cooking mishaps, with most of them being grease fires. Learning when to smother a fire, when to use a fire extinguisher, and when to call the fire department are all imperative.

Grease Fires
In a class by themselves, grease fires in your Hickory home should not be handled like any other kind of kitchen fire. The best way to handle them is to smother it if possible so it can die out and you can avoid any further fire damage. Do not ever pour water on a grease fire.

Have a potholder, oven mitt, and lid which fits your pan handy when you are cooking. Put the oven mitt on if grease catches fire and smother the fire by placing the lid on the pan. Instead of dropping the lid from above, slide the lid over the flames. Turn the burner off and leave the pan where it is so it can cool. Do not lift the lid until the fire is completely out.

After you have experienced a fire in your kitchen, you may need help in cleaning up the soot, smoke, and other damages. You should call SERVPRO, a specially trained and experienced fire damage remediation company who waste no time in answering your call.

Baking Soda
If you have nothing to smother the fire with, baking soda is another tool that should be handy. Pour baking soda generously on the flames, as it extinguishes a small fire. You may need several boxes of it, however. Do not use flour since it can make the flames worse.

Your kitchen should also be equipped with a fire extinguisher. It needs to be one which is labeled safe to use on any fire, and within easy reach. Ensure that you teach everyone in the home how to properly use it. Do not ever hesitate to call the fire department if the fire is larger than you can handle yourself. You and your family’s safety comes first.

No matter the size of the fire, our technicians are here to help you clean up afterward. Soot and smoke can cause further damage, so we clean that up as well as repairing any damage and deodorizing the affected area. At SERVPRO of Catawba County West, we understand that even a small grease fire can be traumatic. That is why we are available by dialing (828) 322-4400 any time of day or night.

Click here http://www.hickorync.gov/ to learn more about the great city of Hickory, North Carolina.

Out-Of-Shape Gutters Can Force Rain Into Your Home, And Water Removal Is The Answer In Hickory

5/18/2017 (Permalink)

Residences that have gutter problems may not realize there is a problem right away, but water removal can help rectify any damage.

Water Removal Is The Answer When Dealing With Out-Of-Shape Gutters

Your home has gutters to catch rainfall coming off your roof so that the water can be diverted away from your home. Water that splashes down the sides of your home, or puddles around the foundation, is capable of creating expensive problems. These situations can be caused by bent gutters, or by debris left behind by trees or animals.

Hickory residences that have gutter problems may not realize there is a problem right away, but water removal can help rectify any damage and also help prevent more damage in the future. SERVPRO's technicians are trained in how to perform water removal services. While overflowing gutters may not be as dramatic-looking as an overflowing basin, water can become trapped inside the walls, hidden from your sight. However, when water exits downspouts that have been placed too closely to your home, this water has much higher visibility – accumulating on both your lawn and on the slab inside your home.

Preventing this from happening is often as simple as a little bit of seasonal maintenance, but many times this is overlooked simply because of a busy lifestyle full of pressing obligations. When this is the case, your home needs the skills and experience provided by SERVPRO. We can remove any amount of water, either standing water where it has pooled, or water that has seeped into your home's structure and may be ruining your home from the inside out.

The methods we utilize include removing standing water, saturation, dampness, and elevated humidity. All of these can damage your home and the treasured possessions inside. For areas that are porous but retain moisture once wet, such as floorboards, we employ the use of heated mats that help extract the excess moisture from crevices and hard but porous materials. With this method, floorboards are much less likely to swell and warp, which, along with cracking and splitting, are very common with hardwood floors. When underlay has this problem, it can affect any flooring laid on top. Water removal does not solve the initial problem alone but also provides the protection your home needs from future damage. Mold, for instance, only requires a slight elevation above normal humidity levels to begin flourishing where it otherwise would have remained at acceptable levels.

To find out more about how water removal can help provide the protection your home deserves, call the experts at SERVPRO of Catawba County West. We are ready to take your call when you need us most, regardless of when that may be. Our number, (828) 322-4400, is local, as are we.

For more information regarding the City of Hickory, North Carolina visit: http://www.hickorync.gov/

Tangible Benefits Of SERVPRO Mitigation Services In Mountainview

5/3/2017 (Permalink)

Perhaps the most significant benefit of SERVPRO mitigation services for Mountainview residents with flood damage is their effect on cost.

Advantages Of Mitigation Services

All SERVPRO locations nationwide pursue a strategy of mitigation, in which we arrive in as little time as possible to a job site. Our technicians arrive at your home within four hours of your call, an industry-leading time. Once there, they begin to set up various machines, evaluate the extent of damage, and attempt to locate its source (for clean water floods). There are multiple benefits to this strategy, and its successful implementation has allowed our franchise to blossom into the national presence it has today.

Perhaps the most significant benefit of SERVPRO mitigation services for Mountainview residents with flood damage is their effect on cost. We commonly have operating expenses and fees far lower than competitors, and central to this is our mitigation approach. When we arrive early and start services immediately, we can prevent some of the deepest and most severe damage from happening in the first place. These services are particularly notable for flood damage, where standing water has the potential to seep into foundations and wreak havoc on your home's structure. When we arrive within hours with proper water extraction and evaluation tools, these hardy damage sources are taken out of the picture completely.

Duration Of Services
The second major boon incurred through our mitigation services comes in the form of time spent on the job. Faster restorations are better for all parties involved, and mitigation helps speed up the process by days or even weeks. As aforementioned, our mitigation strategy is designed to eliminate some of the hardiest damage types, and these often require the most time and effort to remove. The more superficial the damage, the better, and you should be able to live in your home comfortably in no time.

SERVPRO of Catawba County West is a locally-owned restoration company with national resources and backing. Call us as soon as you find damage to your home at (828) 322-4400.

Recover From Mold Damage Affecting Your Sweetwater Home

4/20/2017 (Permalink)

Moisture and Mold Remediation Go in Tandem in Sweetwater Homes, Call SERVPRO for Help

Water Leaks Lead to Mold Damage—Call SERVPRO

After an incident involving water strikes your home, you should seek expert mold remediation services. Done right, these services help get mold groth in your home under control while also assisting with the prevention of future contamination.  
If you have found in your Sweetwater mold damage or the signs of mold growing, seek help immediately. Any number of events that occur on your property over time can provide microscopic mold spores with the perfect environment to thrive.  
Have expertly trained SERVPRO technicians inspect portions of your home, regularly, this includes checking your roof for leaks and inspecting your attic for issues related to insulation and ventilation. Doing so helps avoid excessive moisture buildup that allows mold growth and causes major issues that affect your indoor air quality.
SERVPRO has responded to calls where a single leaky window lead to mold growth hidden inside of a homeowner’s walls that noone could even see, until it was far too late. The same goes for leaky plumbing fixtures, appliances, and drainage pipes that run throughout your home.  
SERVPRO technicians can locate pockets of moisture hidden in your walls using infrared moisture detectors, remove existing water, and perform the repairs you need to get things under control quickly. Our IICRC certified technicians also offer a variety of recommendations to assist with prevention to help keep your family safe.
Almost every room in your home is susceptible to mold damage. Whether it is danger from outdoor exposure or problems that arise due to a broken appliance, making the right decisions after an event occurs means the difference between recovering quickly or facing severe damage to your home.
Keep an eye on your laundry room, kitchen, basement, bathroom, attic, roof, as well as your yard. Poor grading, or improper landscaping can lead to extensive problems with your plumbing and drainage that are important tools necessary to help you avoid disaster.
Contact SERVPRO of Catawba County West today for a full list of services available or to get the help you need to quickly and efficiently restore your property to a quality pre-mold damage condition. (828) 322-4400

What to Do When Deep Fat Frying Causes Fire Damage in Brookford Homes

4/5/2017 (Permalink)

Brookford Smoke & Fire Damage Needs Professional Clean Up--Call SERVPRO

Cleaning Up Smoke Odors and Damage Is a SERVPRO High Priority for Your Home

Many homeowners in Brookford own a deep fat fryer or are used to cooking ingredients at high temperatures, with lots of oil. Whether your vice is doughnuts, fries, chicken, or crispy fish, it is important to do it right. Deep fat fryers are a common cause of residential fires because hot oil is a danger.

When it is heated up, it starts to move erratically, and it can stick to surfaces and ignite. This type of fire damage in Brookford homes burns hot and fast, and it can be difficult to extinguish. It has been known to cause severe destruction, but the good news is that SERVPRO can help with cleanup and repairs. Keep reading to find out how our team deals with kitchen fires caused by hot grease and cooking fat.

The first step is to open all windows and doors in the kitchen. It encourages the flow of clean air and creates an environment which is safe for work. Be careful to keep the kitchen isolated from the remainder of the home to reduce smoke circulation. If your kitchen is in a basement and does not have any windows, call SERVPRO fast.

Mild to moderate pan fires tend to burn directly upwards. Therefore, when a fire gets extinguished quickly, the charred materials are usually restricted to a small area (a column around the cooker). The rest of the room may not burn, but it is likely to be covered in thick, greasy soot. SERVPRO removes all burnt items (oven door, cabinet doors, and damaged sections of flooring).

The tricky thing about kitchen fires is that they produce an oily type of soot. It cannot be dry-wiped from surfaces as it smears upon contact. The best method is to use a high alkali detergent and controlled amounts of water. Cleaning chemicals thin some paints, so it may be necessary to redecorate sections of the wall afterward. This can get real messy, save efforts and money by calling in SERVPRO to mitigate the damages.

While the walls are being cleaned, and we have found replacements for the damaged items, SERVPRO turns to the issue of odor. Grease and cooking oils have a distinct smell, and it is very unpleasant after a fire. It is not enough just to ventilate. Generally, deodorization is required. We install ozone generating machines if the house is vacated, or hydroxyl generators, if not, to capture and transform the smoke and soot particles. Thermal fogging, and HVAC system cleaning may also be needed to finish the service.

At SERVPRO of Catawba County West, we deal with kitchen fires on a regular basis. We understand how much damage they can cause and know that affected homes need lots of expert help. If you live in the Brookford area and need fast repairs, call us 24/7 at (828) 322-4400.

Fast Response to Water Damage Crucial to Area’s Electronic Industry

3/24/2017 (Permalink)

Regardless of the type of cables used, electronics don't do well when submerged in water. Call SERVPRO for quick remediation.

SERVPRO Has Experience When Dealing with Water Damaged Electronic Components

Roughly 40 percent of the world’s fiber optic cable is manufactured in our area. Two major data centers also call Western North Carolina home. Cutting edge industries like these need a reliable solution to the query, “Is there a water damage company near me up to the challenge of handling issues in our plant?” SERVPRO answers in the affirmative.
Industries change, but the new companies still need high-quality commercial water damage restoration services in the Hickory area. Our technicians are ahead of the curve, receiving specialized training for the unique circumstances surrounding water damage in the electronics sector. If your plant was in the path of torrential rains or flooding, your first call to us results in a team of commercial water damage experts arriving as soon as possible.
The initial focus once our crew sets up onsite is safely removing any electrical hazards at your site. Breaker panels and backup generator or batteries must also be reviewed as well as the obvious unplugging of equipment. Standing water will be pumped out and extractors used to remove moisture that evades the pumps. Absorbent material wipes up water on the electronic surfaces. Water vapor reduces in critical areas after we determine a drying goal or goals and move air movers and dehumidifiers into the affected building. No plant is too large for our efforts as we call upon other SERVPRO franchises, if necessary, for additional equipment or technicians. We scale up our response quickly by calling on our network of water damage specialists.
We often use gentle heat when responding to an electronics water damage disaster as it is crucial to prevent your machines and computers from cooling below the dew point. Holding the temperature to a proper level avoids condensation that ruins the internal workings of electronics. A move out of some items can be indicated to control the balance of temperature and humidity more efficiently. Any articles removed are inventoried.
Electronic water damage situations often result in us working with other contractors. We pledge to collaborate purposefully with any specialized electronic recovery firms to deliver to you the very best outcome. SERVPRO also helps you preserve and detail the evidence for your insurance carrier to be certain your out of pocket expense is limited.
SERVPRO of Catawba County West takes pride in responding to the needs of our changing economy and the industries now in our region of West Central North Carolina. When leaking or flooding puts your electronic firm at risk, call us at (828) 322-4400.

Preparing Your Home for a Flood in Fairgrove

3/13/2017 (Permalink)

It is imperative to take out Flood Insurance if you live in an area prone to flooding.

SERVPRO Technicians are Standing By to Help with Your Flooding Event

When your home sustains flood damage after natural disasters like floods and heavy storms, it is important that you address the situation as soon as you can with proper water damage restoration services from SERVPRO, so your home is restored to its condition preloss. When flood cleanup is not done in a reasonable time, mold sets in and causes unpleasant and disturbing odors and health problems. Every water damage restoration project is different and has its issues. However, the general idea for flood repair jobs to be successful is complete and thorough drying before any attempted rebuilding.
Mitigation Tips for Flood Damage
As a homeowner, you must be aware of how to protect your Fairgrove home during a flood to minimize flood damage. Depending on the flood risks for your area, there are different options you should consider, some of which are simple to implement and are not expensive, while others might need SERVPRO to come in and help you. Installing drainage systems, sealing low windows, elevating buildings or moving them away from flood plains, building flood walls and levees, are all things you can consider. While weighing your options, remember that some methods require building permits. Flood damage could be inevitable in some situations. However, you can mitigate and manage the effects of flooding by using protective measures.
Making Sure Electric Outlets and Switches are Above Projected Flood Waters
In your home, the level of the electric panel board is regulated by a building code and must be a minimum of one foot over a potential flood elevation for your area. If it is not, speak with a licensed electrician or licensed flood damage contractor so they can elevate all your outlets and wiring to the right height.
Is Your Sewage System Prepared?
Having a floating floor drain plug installed helps a flood damaged home when the drain pipe backs up. When flood water enters your sewage system and causes sewage to back up into your home, a back-flow valve needs to be installed. Check with flood damage contractors for any permit restrictions.
Flood Insurance
It is not enough to handle the above flood damage options if you live in an area prone to flooding. These options can minimize the damage to your home, but homeowner’s insurance policies do not cover flood damage cleanup and repair, so you need to buy a separate flood damage insurance coverage.
After experiencing a flood in your home, hopefully, you could take all precautions possible. However, at SERVPRO of Catawba County West, we understand that there is still some damage that you need help cleaning up and restoring. So, do not hesitate to give us a call at (828) 322-4400 whenever you find yourself in this situation.

Problems Encountered With Upholstery In Hickory

3/7/2017 (Permalink)

Upholstery is highly sensitive to water damage, and problems can be compounded if treatments are delayed or done ineffectively.

Upholstery And Water Damage

Most American homes have at least some upholstery furniture. Upholstery is highly sensitive to water damage, and problems can be compounded if treatments are delayed or done ineffectively.

SERVPRO acts fast to save and restore time-sensitive objects such as sofas and chairs through our strategy of mitigation, limiting the damage done to the material. However, how does upholstery end up being permanently damaged by water? There are a few ways.

Most sofas with water damage in Hickory have to contend with frames and supports made of wood, which can absorb water and begin to swell in a flood or water damage situation. Wood can then crack easily, destroying the inner skeleton of the furniture. Glue may also break down or be washed off by water, potentially causing collapse under weight if water does not dry up soon enough. This problem can go hand-in-hand with warping and stretch of fabrics, as well, as these may stretch connections and joints further than normal in the furniture body.

Water Spotting
Some fabrics are dry clean only, and when they take uneven water damage, this can lead to major water spotting problems. To combat this, SERVPRO technicians must sometimes fully soak the furniture in water to prevent visible lines from forming during the drying process.

Color Bleed
Avoiding color bleed is usually just a matter of time. Continued exposure to high volumes of water causes the color in many types of fabric to bleed off and blend with carpeting, other materials, and itself to cause serious discoloration in a material. We take extra care not to allow furniture with color bleed to dry before being washed out, as this can cause permanent damage.

SERVPRO of Catawba County West is a local expert on recovering from and restoring damages caused by a flood or water disaster. If your home has taken water damage, call us 24/7 at (828) 322-4400.

Formulating a Plan of Action for Mold Damage in Sweetwater Homes

3/1/2017 (Permalink)

Make sure that any signs of mold are properly tested. Call SERVPRO for a quick reply and investigation.

SERVPRO Can Quickly Stop the Spread of Mold in Your Home

After a mold damage remediation team has been called out to a home, there is a lot of action and activity. It can feel a little daunting for customers, but our technicians are on hand to answer any questions.

It is important that repair work gets started quickly because every day without treatment is another day for the mold spores to spread. When dealing with mold damage in Sweetwater homes, we establish a comprehensive schedule for drying and neutralization.

Keep reading to learn about the checks and controls which SERVPRO uses to ensure success, every time.

Working with the Experts

While mold and water damage are very closely related, mold is much harder to remediate. It often requires independent assessment from an outside source. It is not always necessary, but if we do need to consult a mold specialist, the service is an integrated part of our restoration package. All independent experts are fully qualified and accredited.

Searching for Hidden Spores

If there are complicating factors (the damage is extensive or partially concealed), we may need to extend our initial inspection. SERVPRO does not start the drying and restoration process until it is confident that it has detected all sources of moisture. If leaks and intrusions do not get fully repaired, the mold is likely to return, so thoroughness is important.

Repairing the Intrusion Point

The first step is eliminating excess moisture with the use of dehumidifiers, fans, and air scrubbers. Once our tests produce negative readings for water intrusion, we can think about cleaning and disinfect affected surfaces. If the problem is a product of intruding rainwater, the technicians might water test the building envelope. If it is related to a faulty HVAC system, they can find the breach and suggest a solution.

Following Up with Inspections

The thing to remember about mold is that it cannot be made to vanish in the same way as moisture. The spores get neutralized, but they have the potential to reappear if conditions are not kept very clean and dry. Depending on the type of building and severity of the mold, SERVPRO may wish to schedule follow-up inspections. They are designed to ensure that mold patches are not reoccurring and that you know how to deal with future leaks in the right way.

If you need more information on the mold remediation process, get in touch with SERVPRO of Catawba County West. We are a locally based company, and you can count on our technicians for a fast response. Call us 24/7 on (828) 322-4400.

Fast Restoration of Water Damage at Your Fairgrove Hair Salon

2/8/2017 (Permalink)

Our SERVPRO technicians react quickly to your call so that your customers will always see an OPEN sign on your door even if damage has occurred.

SERVPRO Technicians Take the Worry Out of Water Damage Remediation at Your Business Location

Small business owners experience big water damage issues when plumbing leaks or appliances fail. The laundry area in your hair salon experienced significant soaking when the washer overflowed during a load of towels. Extracting the standing water and drying lingering moisture without permanent damage to the sub floor or tiles is SERVPRO’s job, completed swiftly after your initial call.
You are skilled as a hair stylist not as a commercial water damage expert, so calling us for help for your flooded Fairgrove salon is a wise choice. Within hours of your contact, expect one of our technicians to arrive with the training, experience, and equipment to respond to your flooded laundry room. We do our best to manage this kind of water damage without the need for you to close your doors to customers. Pumps and heavy duty extractors remove any standing water completely from the floor.

Then we measure with precision instruments the level of moisture in the walls and flooring. Air movers and dehumidifiers join in the effort, if necessary, positioned properly to reduce the ambient humidity and the wetness of drywall and floor coverings. Achieving proper humidity levels can help avoid secondary damage such as mold growth or warping of tiles and sub floors.
While you deal with the day to day details of running your business, SERVPRO takes over the issues presented by an overflowing washing machine. Water removed and moisture reduced to industry standards, our technician reassesses the laundry room set up. We advise you if the washer needs repairs or the walls or grout require some paint or resealing. Our staff completes the tasks or arranges for another contractor to take them on. A careful inspection of the floor’s integrity, including the proper flow of wastewater to any floor drain, completes the job.
The way we complete our inspection and restoration services allows your hair salon to remain open for business. Teaming with SERVPRO is a smart business move when water damage strikes. No customers needing your services are disappointed and your laundry room is returned to its preloss condition is the best possible outcome.
The call you make to SERVPRO of Catawba County West when your salon laundry room floods swiftly restores your business back to normal. Our operators at (828) 322-4400 schedule a technician or work crew as soon as possible, a response you deserve as a member of our business community.

DIY or Calling A Professional Mold Remediation in Sweetwater- Help Deciding Which Is Best!

1/20/2017 (Permalink)

SERVPRO Removes Mold from HVAC Systems in Sweetwater

The Safe Option Is to Always Call SERVPRO

Facing a mold situation in your home and trying to decide whether you should attempt to perform the repairs yourself or call in a professional? Here is some helpful information to help you choose.

The size of the problem and the amount of mold damage that exists in your Sweetwater home has a severe impact on whether you should try performing repairs yourself. If the moldy area is less than 10 square feet, it may be possible for you to conduct the mediation.
However, if you face an infected area that is larger than ten sq ft, you should consider hiring a contractor like SERVPRO to perform the mold damage restoration. Regardless of whom you choose, they should be skilled in using EPA, ACGIH, and other governmental organizational guidelines when handling a mold infestation.
If you think that your ventilation system is contaminated, or if it identifies as the moisture source for your infestation, you should avoid running your HVAC system and contact professionally trained technicians to handle the situation. Without a call to a company like SERVPRO, you could spread mold throughout the building, exposing other previously uncontaminated areas to the infestation.
When your mold damage situation is the result of sewage or flood water intrusion, you need to contact a professional company to perform the services you require; this will help you and the occupants of your home avoid possible hazards that may exist. You are welcome to contact our expertly trained staff at SERVPRO for answers to any of your questions before requesting service.
Meanwhile, if you insist on performing your remediation yourself, you should know the proper steps to take to address the issues that you may face.
1.) Ensure your safety and the safety of any occupants of your property by turning off the electricity to the affected area.
2.) Locate and repair the source of moisture involved in your situation.
3.) Properly contain the affected area from the rest of the building before beginning work.
4.) Scrub any mold found on hard surfaces with water, detergent combination and thoroughly dry the area after cleaning.
5.) Handle the removal and disposal of heavily infected absorbent or porous materials appropriately.
6.) Avoid exposing yourself or others to mold by wearing the appropriate protective equipment.
7.) Make sure that you clean all surfaces before applying paint or caulking.
8.) If you are unsure about the appropriate way to clean an item, or if you have a sentimental item you want to recover safely, contact a professional service immediately. After reading this list, and considering the difficulties involved with mold remediation, call us for help.
Contact SERVPRO of Catawba County West. (828) 322-4400

Flood Damage To Your Sweetwater Cabinetry

1/9/2017 (Permalink)

When your home has been victim to flood damage for any reason, it can sustain damage that needs to be addressed right away, including your cabinetry.

Flood Damage To Cabinetry

Whether the cabinetry in your home is made of composite, plywood, or wood, and is at floor level, ceiling height or mid-wall level, flooding can cause severe damage. Total replacement of damaged cabinets can become quite costly, so having a flood damage remediation company, such as SERVPRO, come into your home to inspect the damage is the best thing to do.

When your home has been victim to flood damage for any reason, it can sustain damage that needs to be addressed right away, including your cabinetry. Your Sweetwater home is likely a huge investment for you as a whole, so protecting that investment by calling our professionals at SERVPRO as soon as possible is the best option.

The extent of the damage and the moisture content will need to be assessed to figure out if the cabinets can be saved by drying them in place. Many times, we can use one of our processes for quick drying and extraction to save your cabinetry from having to be replaced.

Injection Drying
This option is the least damaging and one that is not always seen. Dry air is pushed under and into the cabinets to dry them from the inside out. Drill holes for the injection tubes will be made. Later, the surface will be restained, repainted or replaced, depending upon the kind of cabinetry you have. This method is non-invasive and a big money saver.

Containing The Cabinets
This method involves tenting or containing your cabinets to make a very dry and warm environment for them, enabling them to release the trapped water inside them. With this method, we will closely monitor the drying process, so the cabinets will not dry out and begin warping.

Partial Replacement
When the insides of the cabinets, such as the shelving, is too damaged to salvage, we can support the countertops for lower cabinets, removing the expensive wood faces for resetting later, and demo the much less costly inside shelves for rebuilding later. In just about every case the shelving will warp and bloat faster than the faces, seeing as they are more porous and prone to standing water than the vertical pieces.

Our SERVPRO technicians will lastly monitor the moisture content to make sure that the drying has reached normal levels. Flood damage can harm many areas of your home, and cabinets can be one of the costliest if not attended to quickly. That is why at SERVPRO of Catawba County West, someone is on call 24/7 to handle your flooding emergency. Just give us a call at (828) 322-4400, and we will get a technician out to assess the damage as soon as possible.

Solution For Commercial Water Damage In Ridgeview

12/14/2016 (Permalink)

Insurance and SERVPRO Can Keep Your Business Operational in Ridgeview

Keep Your Business Open with the Help of SERVPRO

Water damage incidents hitting your business can cause significant problems, regardless of the situation, some areas that are affected by a water damage event are harder to repair. Crawl spaces can be rather difficult to access, making them a pain to dry and restore. You'll want to avoid attempting these types of repairs on your own; luckily we provide you with a solution to this problem.

We offer many solutions to Commercial water damage situations in Ridgeview. Consider making the call to our offices and taking advantage of the services that we provide. Quickly recover from a water damage incident that occurs on your property. We'll work with you through the entire process and provide you with the services you need to restore your property to a quality pre-damage condition.
Restoration of your storage areas requires professional assistance to perform the proper repairs. SERVPRO services give you access to highly skilled technicians who have many years of experience deploying solutions to unique situations. We offer more than just a way to remove water; we have the specialized equipment, and technical experience needed to prevent additional damage from reaching locations that tend to be overlooked.
SERVPRO technicians make fast, reliable decisions concerning prioritizing your needs and look out for our customer's welfare while performing the restoration services. We perform an assessment in each area to determine which services are required to complete the job successfully and ask that you and your employees refrain from entering the workspace unless escorted by a technician and you wear the appropriate safety equipment necessary to protect you from any hazards that exist. Of course, this is in the extreme case and rarely would occur.
We work hard to safely remove the different types of insulation found within your crawl spaces; this assists us in preventing captured moisture from producing mold spores that could spread throughout the tiny spaces and access areas located on your property. SERVPRO provides you with services to prevent this from happening and uses the proper protection equipment to protect everyone involved during the repairs.
Visit our offices at SERVPRO of Catawba County West today. Pick up the phone and describe your situation to our professional staff to get the assistance you need. We're available 24-7 at (828) 322-4400.

How to Handle your Wildfire Damage In Ridgeview

11/23/2016 (Permalink)

SERVPRO Can Mitigate Your Ridgeview's Home Wildfire Damage

Call SERVPRO, Many Franchises Are Ready to Help You Battle Wildfires

High winds, unseasonably warm temperatures and excessively dry conditions combined with anything from a lightning strike to a carelessly tossed cigarette or an unattended bonfire can mean disaster for you and other in your neighborhood. Now is certainly not the time to have a fire with the dry conditions we are facing. Higher than normal temperatures and drought conditions this season have put individual homes and whole communities in the western counties of North Carolina at risk of finding themselves in the path of one of these hot burning and fast moving wildfires. Tens of thousands of acres have burned in past weeks. And our SERVPRO franchise located in the heart of the area hard hit by these deadly conflagrations is on high alert ready to assist you and your family should your dwelling be in danger of being the next statistic in this record year for terrifying and fast moving grass and wildfires.

Thousands of residents have been evacuated and a state of emergency issued because of these uncontrollable blazes, causing wildfire damage in Ridgeview. With our professional team representing your interests during this significant disaster, you can rest assured we can deliver the restoration services you need when you need them even under these overwhelming circumstances. We are there for you with the power of over 1,750 other franchises nationwide, uniquely able to respond to any size wildfire crisis. Our Disaster Recovery Teams' success is well documented, and many insurers prefer you use our services over those of other restoration companies to recover from the damage done to your home by the recent out-of-control fires in your area.

The last thing you need to hear when your home has been damaged by wildfire is that you must wait your turn for fire, smoke and secondary damage remediation and repair services. We are committed to the residents of our local community in this time of peril and pledge to expand our scope to the extent necessary to respond to the current fire damage emergency fast through our relationship with other local SERVPRO franchises. We will help with everything from evaluating your personal loss to providing air-tight evidence to your insurance company for coverage. We can help to secure your premises and relocate your family elsewhere if needed to return your home to pre-fire condition safely. All restoration work conforms to local codes. We have the training, the talent, the equipment and the drive to restore your home swiftly even as thousands of your neighbors are also grappling with fire damage response.

Do not delay to contact SERVPRO of Catawba County West if your home has suffered damage from recent wildfires. We are ready at (828) 322-4400 to take your call.

How to Save a Crawlspace from Water Damage in Sweetwater Businesses

11/5/2016 (Permalink)

Sweetwater Commercial Water Damage May e Found in a Wine Cellar

SERVPRO Can Restore a Water Damaged Retail Store or Office Quickly

Water damage is a big problem no matter which part of a business it hits, but some areas will always be trickier than others. The crawlspace, for example, is one of the hardest parts of a building to dry and restore, because of possible difficult accessibility.

Dealing with commercial water damage in Sweetwater crawlspaces and below ground level, storage areas require professional assistance. It needs the attention of technicians who have spent many years solving problems and making conventional restoration techniques work in unconventional areas. SERVPRO can offer you this service; we have more than just cutting edge tools, we also have the equipment, and the experience to mitigate any hint of secondary water damage.

What this means is that our experts can make fast, effective decisions which prioritize the needs of the customer, you. So you can look out for your customers. This is true whether dealing with an office area, a storage area, or other inventory catchments.

It is common for dehumidifiers to be far too big for a crawlspace. However, it is possible to use a flex hose duct to connect the drying tools with the affected area. The drying process may take longer than normal, for this reason, but we will keep you updated every step of the way. Our aim is to keep your business functioning as we do the water and moisture removal.

Dealing with Damaged Materials
For example, fiberglass insulation is quite robust and usually salvageable, depending on the severity of the water damage. The bad news is that most other types of insulation including blown cellulose are permanently degraded upon contact with moisture. Mold prevention is crucial to maintaining good indoor air quality and less danger of damaging fabrics and soft surfaces.

Taking Safety Precautions
As water damage in commercial crawlspaces is almost always gray or black (potentially toxic), the repair team will only access the area while wearing appropriate safety garments (PPE). This personal protective equipment includes breathing apparatus and protective suits. It is less common for there to be containment issues, as crawlspaces are usually self-isolating, but this will be decided after an initial inspection. We must ask that neither you nor your employees attempt to access the damaged area at this time.

SERVPRO of Catawba County West is ready to assist in keeping your doors open and your business humming. All you have to do is pick up the phone, and we'll be onsite as quickly as possible. Call us 24/7 at (828) 322-4400.

The Basic Deodorizing Tools Used to Repair Fire Damage in St Stephen Properties

10/25/2016 (Permalink)

Smoke and its associated smell gets everywhere. Call SERVPRO quickly to remediate!

Fire Damage Remediation Includes Getting the Smell Out

No matter how extensive the damage, fires are always a stressful experience. If you’re fortunate, the emergency will be spotted quickly, and the fire extinguished before it can wreak any permanent havoc. However, for many homes and businesses, the situation isn’t so lucky.

The good news is that highly sophisticated restoration techniques can turn even the most fire damaged homes around. If specialist attention and repairs are provided quickly, there is a good chance of saving most of the property. So, whether it is fire damage in St Stephen homes or businesses, SERVPRO is on hand to tackle the fallout.

One of the most important aspects of fire damage repair is a process called deodorisation. This is designed to eliminate the unpleasant (and often toxic) odors left behind by smoke and soot. It is a complex procedure, and it should only be carried out by qualified professionals. As we have access to state of the art deodorisation, equipment, we can arrive onsite and get repairs started quickly.

Safety Clothing/Precautions

We will advise you to remain at a distance from the property while the deodorisation process is occurring. This is for your own safety. The chemicals used to neutralize the smoke residue are noxious, and you should not be exposed without the proper safety garments and breathing apparatus. The SERVPRO team will wear respirators and protective gloves while working inside the home or business.

Pressure/Electric Sprayers

We will bring a series of industrial machines onto the site so that we can start lifting the smoke and soot from walls and ceilings. This will include electric and pressure spraying devices. They disperse deodorizing chemicals into the air and onto surfaces. We will not use spraying machines on items that may be vulnerable to discoloration, as the chemicals are very wet.

Ventilation Box Fans

The use of ventilation box fans is a highly effective way of pushing clean air into the property and unhealthy air back out. These machines are very powerful and can operate at extreme velocities. Once again, it is important that you remain at a safe distance and do not attempt to interfere with any of the equipment. These are complex devices and must be operated by professional restoration technicians.

This is just a handful of the tools and machines that can be used to tackle toxic odors from smoke and soot. For more information, you can visit our website. SERVPRO of Catawba County West is a local company. We are based in your area, so you can get in touch and ask for help or advice at any time. Call us 24/7 at (828) 322-4400.

Key Indicators that Hint at Black Mold Growth

10/5/2016 (Permalink)

SERVPRO Can Remediate and Secure a Ridgeview Property from Mold

This Mold Is Remediated by SERVPRO

All types of mold can potentially be dangerous or cause health effects, but the most dangerous type, "black mold" or "toxic mold," often presents a much higher risk than other types of mold. In addition to causing damage to your home and being equally as difficult to remove as other types of mold, the black mold may cause health effects in a much wider portion of the population than other types of mold. Plus, it's also one of the most common types of mold found in American homes, and thus is a very real possibility in your home. Although you should call us as soon as you find signs of any type of mold growth in your home, you should also be able to recognize these key indicators of riskier black mold.
One of the most important indicators of black mold damage in Ridgeview is its color. Black mold is, as the name implies, a black or dark green/brown color in most cases, and is easily seen on most surfaces. Some colonies may look like fire damaged regions despite a lack of fire. However, there are also some more benign molds that can appear this way, so you shouldn't always jump to conclusions.
Health Effects and Issues
Black mold may cause health effects for some people. Although all types of mold can potentially cause health effects for some people, if many people are experiencing them, this may be a sign of black mold growing in the home. Even pets may exhibit health effects. The release of mycotoxins can begin this chain reaction. It must be pointed out that black mold has taken on an exaggerated reputation for being deadly. This is NOT the case. The very young, old and immunologically challenged individuals are more susceptible to adverse effects from many organisms in nature.
Typically, black mold will emit an unusually strong odor, filling the air with a foul and musty smell. This odor is often key in identifying mold colonies hidden behind walls, floors, or ceilings, but can also be a sign of the proximity of the mold growth.

SERVPRO of Catawba County West has the experience, tools, and knowledge to deal with all types of mold damage, even black mold. If you've detected any kind of mold growing in your home, or would like an inspection, call us right away at (828) 322-4400.

How We Deal with Water Damage to Carpets

9/20/2016 (Permalink)

Sweetwater Water Damaged Carpet Gets the SERVPRO Treatment

SERVPRO Technicians Skillfully Restore Carpets Damaged by Water

In cases of moderate to severe water damage, and in particular flood damage, carpeting is often the most noticeably damaged part of the home. Carpets are porous in nature, typically made from organic or plastic fabrics which readily absorb water. Carpets and rugs can become discolored, warp, and even develop mold growth, which may cause health effects. In many cases, carpeting will need to be wholly or partly replaced, but there are some steps we take to try and save it before that's necessary.

Rapid-Response Extraction and Drying
We employ a strategy of mitigation, which necessitates a fast response, and so we typically respond within four hours of your initial water damage call in Sweetwater. When they arrive at your home, our technicians will immediately survey the damages and begin pumping out water (if necessary) and setting up drying machines. We use high-powered air movers and dehumidifiers to quickly whisk water out of the carpeting and all other surfaces.
Careful Room Condition Monitoring
Factors such as temperature and humidity in a room strongly influence not only the rate of drying of any carpeting in the room but also any further damage the carpet may incur. Relative humidity in particular, can cause further extensive damage to the carpeting if it is too high. We make sure to carefully monitor and control these conditions in the damaged part of your home.
Cleaning and Sanitization
We sanitize and clean carpets thoroughly to both restore it to its original appearance and prevent mold damage. Mold grows quickly in materials such as carpet, and so must be swiftly and comprehensively addressed. This process also removes staining and some discoloration, as well as debris.
SERVPRO of Catawba County West is prepared to deal with water damage at all hours and all days of the week, with fast and flexible response times to ensure your home stays intact following a disaster. Call us at (828) 322-4400 at the first sign of trouble.

Flood Damage Restoration Experts

8/15/2016 (Permalink)

Unclogged Drainage Lessens the Odds of Flood and Water Intrusion in St Stephens

SERVPRO Can Extract Water to Limit Water Damage

Flooding is referenced by The National Flood Insurance Program.  A typical flood is characterized by a general and temporary condition of partial or complete inundation. The general amount of land covered by ground water must be at least two acres to be considered a flood situation. Floods are not just relegated to coastal or river flooding; it can also be caused by excess runoff from a dam/levee breaches, ice dams, landslides, or a city's water main break.
There are other causes of flood damage in St. Stephens. Domestic flooding can occur as a result of a pipe burst, an HVAC failure, sewage back-up or water used to extinguish a fire. No matter the cause of flood damage, what is needed are experts who know how to restore your home or business. SERVPRO is your answer.
We are recognized leaders in the storm, flood and water remediation industry. Our IICRC certified professionals believe in getting you back into your home or office immediately. Restoring storm and flood damage properties is the cornerstone of our business. Our well-trained experts use specialized equipment. Through advanced training, we can quickly restore your property to a pre-flood appearance.
Water damage through flooding doesn't wait for families not to be home nor for regular business hours, and we don't either. You can depend on an immediate response from SERVPRO. We are available 24 hours, seven days a week, including holidays. As part of the community, we are locally owned and operated. This is why We're Faster to Any Size Disaster.
Through our advanced restoration process, we help our community as soon as you call us. Our years of experience and scientific approach to water removal and water cleanup enable us to dry properly and restore your property. We don't leave after flood waters begin to recede, we work with you from start to end to give you peace of mind. We work fast to restore normal humidity levels to reduce the chance of mold proliferation.
As your one-stop professional in flood damage, SERVPRO of Catawba County West is ready to remediate your damages as soon as you call. Contact us immediately so that we can begin the stress-free restoration process of your structure and its contents. Call us today at (828) 322-4400.

What Water Damage to Expect After a Storm Flood

7/27/2016 (Permalink)

Storm Waters Cause Damage in Hickory, SERVPRO Can Help Restore

SERVPRO Can Restore Your Water Damaged Property

Flood damage, while relatively uncommon, can be a costly and devastating disaster for any home. Floodwaters can stain and contaminate walls, floors, and lower levels, in addition to sweeping away or damaging furniture and bringing in objects and debris from the outside. In most cases, flood damage also comes with other types of damage, as there may be a raging storm or fires may start. Listed are some common types of secondary water damage that can result from a flood.

Staining and Destruction of Walls and Floors
Perhaps the most commonly repaired types of water damage to Hickory homes after a flood, are the lower two feet portions of walls and first-level flooring. Drywall, once saturated, is discarded. The floor damage may appear as warping or cupping to wood flooring, wet carpet and padding, and waterlogged baseboards and casings. Floodwaters are murky and filthy with lots of contaminated debris from mud and silt to branches, dead animals, and chemicals.  SERVPRO experts, IICRC certified in Applied Structural Drying (ASD), and Water Restoration Technicians (WRT) do their best to salvage materials and possessions, thus keeping expenses down while you still have irreplaceable possessions and heirlooms.
Mold Growth
A risky kind of damage that can result from a flood, mold growth can form in dark, hard-to-reach places and potentially cause health effects. Cleanup of mold growth requires specialized industrial equipment such as air scrubbers, HEPA filtration systems, and thermal foggers, and should never be done by a homeowner. Getting specialists in to stop mold growth early on is important in mitigating further damage.  Mold growth can quickly get out of hand and cause far more unnecessary damage to your home.
Broken Windows, Glass, and Valuables
During a flood, many breakable objects are lost, from mirrors to windows to tabletop lamps. These can scatter broken glass across an area, creating a danger and risk of infection. Floodwaters create excellent breeding grounds for dangerous bacteria, and a cut sustained from unsanitized objects has strong potential for infection. All floodwater, just like a sewer backup, should be treated as Black Water, a definite health hazard. Leaks from tap lines within the house present a far less danger of contamination and are easier and safer to dry up and cleanup.
Ruined Electronics and Small Fires
Some electronics, especially if they are running at the time of the flood, may come into contact with floodwaters and short circuit, potentially causing small fires and other damage. Often, these electronics can not be salvaged, although each item should be looked over and evaluated. We will not discard any material or possession with the permission of you, the homeowner, and your insurance adjuster.
SERVPRO of Catawba County West has seen many floods, fires, and other disasters in its time, and is equipped and prepared to deal with any residential or commercial damage in the local area. If you've recently experienced a flood or water damage in your home, please don't hesitate to contact us at (828) 322-4400 for 24/7 emergency service.

What Water Damage to Expect After a Storm Flood

7/22/2016 (Permalink)

Water Damage in Hickory from a Severe Storm or a Small Leak Can Be Restored by SERVPRO

SERVPRO Can Restore Your Water Damaged Property

Flood damage, while relatively uncommon, can be a costly and devastating disaster for any home. Floodwaters can stain and contaminate walls, floors, and lower levels, in addition to sweeping away or damaging furniture and bringing in objects and debris from the outside. In most cases, flood damage also comes with other types of damage, as there may be a raging storm or fires may start. Listed are some common types of secondary water damage that can result from a flood.
Staining and Destruction of Walls and Floors
Perhaps the most commonly repaired types of water damage to Hickory homes after a flood, are the lower two feet portions of walls and first-level flooring. Drywall, once saturated, is discarded. The floor damage may appear as warping or cupping to wood flooring, wet carpet and padding, and waterlogged baseboards and casings. Floodwaters are murky and filthy with lots of contaminated debris from mud and silt to branches, dead animals, and chemicals.  SERVPRO experts, IICRC certified in Applied Structural Drying (ASD), and Water Restoration Technicians (WRT) do their best to salvage materials and possessions, thus keeping expenses down while you still have irreplaceable possessions and heirlooms.
Mold Growth
A risky kind of damage that can result from a flood, mold growth can form in dark, hard-to-reach places and potentially cause health effects. Cleanup of mold growth requires specialized industrial equipment such as air scrubbers, HEPA filtration systems, and thermal foggers, and should never be done by a homeowner. Getting specialists in to stop mold growth early on is important in mitigating further damage.  Mold growth can quickly get out of hand and cause far more unnecessary damage to your home.
Broken Windows, Glass, and Valuables
During a flood, many breakable objects are lost, from mirrors to windows to tabletop lamps. These can scatter broken glass across an area, creating a danger and risk of infection. Floodwaters create excellent breeding grounds for dangerous bacteria, and a cut sustained from unsanitized objects has strong potential for infection. All floodwater, just like a sewer backup, should be treated as Black Water, a definite health hazard. Leaks from tap lines within the house present a far less danger of contamination and are easier and safer to dry up and cleanup.
Ruined Electronics and Small Fires
Some electronics, especially if they are running at the time of the flood, may come into contact with floodwaters and short circuit, potentially causing small fires and other damage. Often, these electronics can not be salvaged, although each item should be looked over and evaluated. We will not discard any material or possession with the permission of you, the homeowner, and your insurance adjuster.
SERVPRO of Catawba County West has seen many floods, fires, and other disasters in its time, and is equipped and prepared to deal with any residential or commercial damage in the local area. If you've recently experienced a flood or water damage in your home, please don't hesitate to contact us at (828) 322-4400 for 24/7 emergency service.

Fire Damage Issues

6/14/2016 (Permalink)

Let the professionals at SERVPRO of Catawba County West restore your Mountainview fire damaged home.

Issues with Fire Damage 

Fires are unexpected and catastrophic disasters that can cause Mountainview fire damage with no warning. Nobody expects a fire to occur, and the severity of the fire damage will determine how much property and personal possessions are lost. After a fire, residents just want to get back to their daily routines as if nothing ever happened.

Once the Mountainview fire is over, and the property is declared safe for entry, the unexpected destruction in the home becomes a harsh reality. As much as we understand that a Mountainview fire is strong enough to destroy, we do not realize its capabilities until we walk through the doors. Walking through a home that sustained fire damage is a disturbing experience that will never be forgotten. Finding toys, trinkets, collectibles, clothing, and electronics destroyed is a tragic event. Reality truly sets in when items with sentimental value are no longer usable or are damaged beyond repair. Items with fabric or upholstery may get burned off to the point that they need to be replaced. 

The post-traumatic stress that may be experienced can be unbearable, especially for children. Children may not understand how to deal with their emotions and figure out how to process this tragic experience. If pets are part of the family, the children should be encouraged to find their way to safety and never go back into a burning building to locate the family pet. SERVPRO suggests explaining that personal safety is paramount is more than important than going back for a cat, favorite toy, or any other material possession. 

Locally Owned Company with National Resources

Besides focusing on the material possessions, property damage, and recovery process, families need to make an effort to focus on the mental health of each family member. This is a reason why every family should have a fire escape plan and have a safe area to meet outside of the home. People do not always think clearly during an emergency or afterward. If your family is forced to deal with a fire, remember to contact our team of specially trained experts at SERVPRO of Catawba County West. We are waiting to hear from you and can be reached at (828) 322-4400. 

If You Suffer Water Damage, Call SERVPRO

5/14/2016 (Permalink)

This Hickory Home Has Moisture and Water Damage on a Wall--The Parquet Flooring is Next

SERVPRO Offers Water Damage Services

Water damage in Hickory homes can be one of the most problematic events for local property owners. Homeowners may experience some type of water damage in varying degrees. When you have standing water in your home, the effects go beyond having to remove the water. It makes you worry about how long it will take to repair the damage and at what cost to you. Rest assured, however, that the property can be restored to the pre-loss condition when you know the proper steps to take to address the situation.

Dealing With the Water
The first step necessary to prevent further water damage in Hickory homes is to address the water situation. Stop the flow of water if you can. For example, if you have a plumbing leak, turn off the main water valve supplying the home with water, and call a plumber for repair service. Afterward, you can begin extracting water on your own, or you may use professional water extraction methods to remove the water quicker. Keep in mind that time is of the essence because of the potential for mold growth and the likelihood that secondary water damage will spread across many surfaces in the home the longer the water remains. SERVPRO can expediently remove the water, thus mitigating damage to belongs and the structure.

Facing the Moisture Issue
Even when the water has been extracted from your Hickory property, your work is not complete. High levels of water in the home can result in elevated humidity levels, and this can be just as damaging to the home as the water itself. For example, high humidity levels can result in warped wood, electronic breakdowns, mold growth and more. You can air out your home on your own, but you may find that professional services yield much faster progress, which is a true benefit for your property. SERVPRO utilizes air movers and dehumidifiers to increase evaporation rate and to pluck moisture from the air reducing the RH (relative humidity.)

Repairing the Property
Only after the water and moisture have been removed from the home can the repair work begin in earnest. Some areas may be warped, stained or odorous, and each surface may require a different approach to cleaning, restoring, or replacing it. For example, carpeting may be stained, but it generally can be steam cleaned to restore it to like-new condition. Parquet flooring may have to be replaced with a new surface. However, if it has mold damage, the carpeting will require replacement. There many surfaces in the home, hard and soft like fabrics, that need attention.

When you want to improve your property after a flood issue, professional services may yield faster and superior results. SERVPRO of Catawba County West offers proven water remediation and repair services that can be used to extract the water and moisture quickly and repair the property. For more information about the services we offer, call us today at (828) 322-4400.

Fire Damage Can Get Messy

4/4/2016 (Permalink)

Don't let fire damage your Longview home, call our experts at SERVPRO today and we'll make it "Like it never even happened."

Dealing with Hot and Messy Fire Damage

A fire, happening in your Longview home, is a confusing and complicated time for you and your family. The aftermath combines fire damage with soot, smoke, and water damage and, possibly, the growth of mold. altogether. 

The fire is one thing, and this burns anything it touches. The water that the fire department had to use to put it out can get all over everything, and that creates more mess. It can become absorbed into many of the building materials as well as the furniture, carpets and throw rugs. 

The soot is something that occasionally presents as greasy. It can coat everything and is a fine granulate that be abrasive on many things. It can become deposited into the carpet pile, on clothing even if they are hanging in the closet and layer itself on the floors, walls, and ceilings. Soot, just like smoke can float in the air and pushed and drawn into the various eddies of air into every nook and cranny. 

Smoke is something that contributes a smell and a feeling. The smell is dirty, and the feeling is almost claustrophobic. You might not be exposed to this because, after the fire has been put out, the Longview fire department may have declared your house uninhabitable. This is because the dangers of breathing in many things, such as the soot and smoke, as well as the risks of floors that may not hold you up and ceilings that may fall as well as walls that might not hold themselves up either. This is the mess addressed earlier. 

One other thing that you can add to the problems that are already there. That is that, with all of the water present, it increases the moisture level and, combined with the organic material, such as drywall and wood, as well as the carpets, the possibility that molds can develop and grow is very real. 

The restoration of your home after the fire and all of the rest of the Longview fire damage has to be taken care of after it is safe to go back into the house. The air, inside, has to evacuate. This assists in getting rid of the soot and smoke as well as the earthy, musty smell associated with wet things and molds, if present. Vacuum the water out and extracted from the carpets. 

Dehumidifiers are needed to be used to help reduce the moisture level. This can also contribute to freshen the air. The molds found need to be physically removed, and the surface must be disinfected to aid in preventing reinfection. 

Water, fire damage, and molds might be located behind walls, above ceilings and below floors. It may be necessary to remove certain building materials to get to them. During the restoration process, the building materials need replacing and all surfaces clean and painted to restore your home back to a clean, safe and healthy place for you and your family. 

Locally Owned Company with National Resources

If you have experienced all of this fire, water and mold mess in Longview, Hickory, or Viewmont, give a call to SERVPRO of Catawba County West at (828) 322-4400 for immediate attention to detail in your home.

Water Damage Requires Knowledge, Skill And Experience for Restoration

3/26/2016 (Permalink)

Why Waste Money Because of Water Damage in St. Stephens? Call SERVPRO

SERVPRO Provides the Water Damage Services Needed

If your home in St. Stephens requires water removal, it needs it quick, and it needs it done properly. Flooding, from the local stream or river, the broken sewer connection or just a broken pipe can bring you a headache you probably are not ready for. The threats of structural and personal possession damage call for fast, thorough work and professional assistance.

Several of the reasons for the urgent nature of these tasks is because of the damage that may not be visible for a while. Yes, the water can get into everything as it seeks its level and, if this water source is a broken pipe, it may be on an upper level. This means that it can go through at least one ceiling and floor to get to the lowest level available. This water can go unseen through the walls, either down both sides and inside the wall. Water and moisture can lead to rotting timbers, bad odors, and the probability of mold growth.

When you find this excess water in your home, regardless of how you make this discovery,  turn the water off to your house. This helps prevent additional water from flowing in if this is the source. If floodwaters are from a storm, try to shore up the entrance points if possible. Always be aware of the potentially lethal combination of electricity and water. Safety first. If needed, vacate the premises.

Hopefully, your homeowner's insurance policy will cover the water damage caused by this water intrusion. Flood insurance is a separate policy that covers exterior rising water, not failed materials (pipes) or appliances. Check with your company. Ask your agent if SERVPRO is a recommended water damage restoration company on their preferred list. Chances are, we are at the top of that list. We work in close collaboration with over 315 insurance and property management companies, even municipal, state, and federal agencies. We can prepare an estimate to comply with industry standard guidelines to accelerate resolution to your claim, even as we begin to grapple with the water extraction. Time is of the essence, as each passing minute can further damage your carpets, walls, building materials, personal possessions, and appliances.

After the water removal phase, a complete cleaning, drying, and sanitation protocols occur. The physical removal of dirt, any debris, and the killing of organisms, on every surface is critical for healthy living. SERVPRO follows the standards of the IICRC for cleaning, antimicrobial and antifungal fogging, and all phases of restoring St. Stephens water damaged items. Your home will be restored to its pre-loss condition "Like it never even happened."

We Use Advanced Drying Equipment and Techniques

SERVPRO of Catawba County West's advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belongings. Call us for fire, mold, and water damage issues in St. Stephens, Viewmont, and Hickory 24/7 at (828) 322-4400.

The 3 Different Categories of Water Causing Damage

2/25/2016 (Permalink)

Sewage and "Black Water" Breaches Need Immediate Water Damage Restoration

SERVPRO Water Damage Extraction Will Dry and Sanitize Your Property

Before a Hickory water damage restoration team enters a building to begin water extraction, drying, and repairs, information is gathered about the situation. Information is critical, because the more that experts know about the threat level from standing liquids, water being the main culprit, the more adequately they can prepare for dealing with water damage.

There are three main classifications of water damage, and they all require their unique approach. The categories are structured according to the level of risk posed by the liquid so that technicians can take the necessary safety precautions.

Category One  "Clean Water"
Water from broken water lines, overflow of household sinks, malfunctioning ice-maker lines, etc. This includes liquids that were clean when released and pose no threat to health or life if ingested. The only problem with this classification is that "Clean Water" can very quickly degrade to a more dangerous category if left for long enough or allowed to mix with unsanitary materials (dirt, construction materials, sewage, etc.)

Category Two.  "Gray Water"
This water's source of intrusion can be from a sump pump, toilet bowl leak (only urine, not feces), hydrostatic (pressurized) seepage from below ground level, and often from washing machines and dishwashers. This includes liquids that contained low-level contaminants at the point of release or after contact with foreign materials. These contaminants may be of a chemical (fertilizer), physical (soil), or biological (fungal) nature that can cause discomfort or sickness by ingested, breathing, or skin contact. Microorganisms and their by-products can be harmful.

Category Three  "Black Water"
This extremely unsanitary and hazardous water is sourced from sewage, groundwater flooding, water from streams, canals, and rivers, and seawater. Toilet backups, after the trap, are also considered this type of water, regardless of the color. Black Water may be the final result of the deterioration of Clean or Gray Water. This polluted water is dangerous and does affect the indoor environment of your home, including air quality. This water can cause many symptoms and can even be lethal if ingested, so SERVPRO water damage technicians need to wear protective clothing. They must protect their mouths, skin, and eyes with the use of rubber suits, boots, gloves, goggles, and respirators. In environments where fungi and mold have been allowed to develop, it is imperative for water damage technicians to utilize HEPA filtration systems.

Often individuals will treat all liquids as clean water. This is not wise. Whenever a Hickory water damaged home has standing water, calling in a SERVPRO unit to extract the water with pumps and wet-vacs, is the safe approach. We have dehumidifiers and air movers to dry thoroughly wet or damp areas. Foggers dispersing sanitizing and deodorizing agents will ensure that your home is safe for re-entry "Like it never even happened."

24 Emergency Service

Sewage backup should be considered an emergency and dealt with promptly. SERVPRO of Catawba County West are the water damage restoration specialists with specific training and expertise to safely restore your home or business. Call us for all your mold, fire, or water damaging needs 24/7 at (828) 332-4400

Water Damage Requires Professional Restoration

1/14/2016 (Permalink)

SERVPRO Says Fix a Leak Before It Becomes a Flood In Your Viewmont Home

SERVPRO Can Expertly Restore Your Water Damaged Home

There's nothing quite as stressful as dealing with Viewmont water damage. Once the disaster has occurred, you'll probably find yourself talking to a group of individuals and companies in an attempt to restore your property as quickly as possible. What many homeowners don't know is that one of the best ways to speed up the home recovery process is by contacting a team of professional water damage specialists from SERVPRO. These experts can provide you with a broad range of services that get your property back into pre-loss condition. Read the short outline provided below to learn more about what they can do for you:

Water Damage Specialists Complete Property Assessments
One of the most important strategies that water damage specialists will perform on your behalf is the completion of a property assessment. This property assessment is designed to help industry professionals determine the extent of damages done to your home. A plan of action can then be offered to start the water removal, cleanup, repair, and restoration processes. With immediate water removal, the damage to furnishings, building materials, and electronic devices is mitigated.

Water Damage Specialists Restore Your Property
After the property assessment, our water damage specialists will handle each component of the process so your property is returned to its previous condition. SERVPRO can offer, while attempting to salvage as much as possible, restoration as opposed to replacement. This helps to keep costs down.

• content restoration, either on-site or pack-out to SERVPRO facilities
• deodorization, the final step
• sanitation, special chemical products
• odor removal, fogging machines
• water extraction, using pumps, wet vacs, and dehumidifiers
• air duct cleaning and drying
• mold remediation if necessary

It's also important to note that by beginning the water damage restoration process as soon as you call us, our quick response can help limit structural damage and preclude susceptibility to an unwanted mold invasion.

Call SERVPRO Immediately
Whether you experience water damage in Viewmont due to a flood, broken appliance, or leaky pipe, the outcome is often the same: property deterioration. However, hiring the right team of water damage specialists can help preclude this continuing deterioration from taking place. To get fast, friendly water damage restoration services that work, contact the IICRC-certified professionals of SERVPRO. We offer a fast response and use cutting edge methodologies to expedite and optimize every component of the water damage process. We will return your house to a safe environment "Like it never even happened."

We’re Highly Trained Water Damage Specialists

As leaders in the water damage industry, SERVPRO of Catawba County West has advanced training and expertise, not to mention a tremendous amount of hands-on experience.The communities of Viewmont, Mountainview, and Hickory are proudly serviced by us. Call 24/7 for help. (828) 322-4400

The Water Damage Assessment

12/9/2015 (Permalink)

SERVPRO Says: Fix a Roof Before It Leaks and Save a Service from Us

The Importance of a Thorough Water Damage Assessment by SERVPRO

Water damage is one of the worst issues a residential property owner may have to grapple with in Mountainview. However, hiring expedient, detail-oriented remediation services from a team of water damage experts can help restore your property with speed and safety. The initial step of the restoration process is the inspection and assessment. SERVPRO recommends that you read more about this step of the water damage remediation process.

The Water Damage Assessment

During the Mountainview water damage assessment,  our industry professionals will carefully analyze the following structures:
• Parts of the roof that have collapsed ruined or missing shingles, damaged or cracks chimneys, damaged or bent gutters, cracked or stained surfaces on your property's exterior,
• Windows-collapsed walls and exterior walls, damaged or broken windows, exterior walls that have grown wet, and indications of water leakage through basement windows
• Regions of the front and back yard that have been flooded
• Destroyed plants
• Cracked or wet floors, walls, ceilings, ruined or wet vents and ducts, and wet insulation on ceilings, floors and in walls
• Phone jacks or electric jacks that have been destroyed
• Warped or water damaged wood, wall studs, roof trusses, and floor joists
• Cracked or broken doors and windows
• Damage to sinks, countertops, stains, or bathtubs
• Slumping or leaky regions near your toilet
• Cracked or wet floors, walls, or foundations
• Waterlogged or discolored air ducts or vents

In addition to assessing household structures, water damage restoration experts from SERVPRO will assess the following items:
• Upholstered furniture like chairs and couches
• Appliances like dryers, washers, and refrigerators
• Carpets and other types of fabrics
• Wooden materials like dressers and cabinets
• Digital media like computers, DVDs, and CDs

Selecting The Right Water Damage Restoration Company
Once you realize that securing a professional water damage remediation services will play a key role in restoring your property, you may be interested in finding a team of contractors to work on your behalf. The best restoration companies possess all of the following attributes:
• a good Better Business Bureau (BBB) rating
• high quality customer service, written estimates, the guarantee of water drying and a final walk-through for your satisfaction
• IICRC-certified technicians, on-going  supplemental video, franchise, and corporate training
• fair pricing, responsibility to you, the homeowner

Call SERVPRO Immediately. When a serious water intrusion has caused water damage to your Mountainview home call us for fast, friendly remediation assistance. Our IICRC-certified professionals are highly skilled in providing each client with the cutting edge, customized restoration services needed to get you back home "Like it never even happened."

Why Choose SERVPRO of Catawba County West?

We’re Highly Trained Water Damage Specialists

As leaders in the water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. Our process includes documentation of the drying process to validate your property is dry. Call us 24/7 for help. (828) 322-4400

Commercial Fire Damage Restoration

11/18/2015 (Permalink)

This Can Keep Your Business in Hickory Up and Running

SERVPRO Can Restore Commercial Fire Damage

If fire damage in Hickory has affected your business, there are many problematic issues to address simultaneously. These issues must be prioritized starting with the safety of workers, clients and customers.  Minimizing business losses, client services,  and revenues streams are very much a top priority. Unfortunately, there is a host of other concerns that also require attention. Commercial fire damage resulting in the loss of important documents, expensive equipment and electronics, and valuable inventory, can be devastating. After the firefighters have extinguished the flames, your next step should be to call the professionals of SERVPRO. Our fire damage restoration company can provide you with the professional, thorough remediation services that make the restoration process expedient, logical and cost effective.

Ways We Can Help. Your commercial business will probably suffer from secondary water damage because of the fire. The pooling of water, wicking and absorption of water into drywall, carpeting, and ceilings, need immediate attention for mitigating damages. A wide range of consequences come into play for total commercial fire damage restoration. Our trained technicians are highly skilled in addressing and resolving each of these issues with speed and proficiency. We are also effective in saving and restoring as many personal possessions and valuables as possible. Additionally, we employ a staff that specializes in optimizing specific aspects of the remediation process, including upholstery restoration, fire and smoke damage restoration, and water damage restoration. Document drying can be an essential aspect of the restoration process. Our state-of-the-art industrial grade equipment along with extensive on-going training makes SERVPRO an industry leader.

Recognizing Emergency Measures. At SERVPRO, we respond immediately to your fire damaging event. We offer 24-hour emergency services, arriving on the scene to assess and inspect the structure so that a determination for the restoration can commence quickly. Salvaging office furniture, supplies, and building materials will quicken the fire damage restoration time and lower expenses.

When it's time for you to select a fire damage restoration company, it's important that you select a team of professionals who are qualified. Our professionals are certified by the IICRC, the organization that sets the guidelines for the cleaning and restoration industries. Because SERVPRO's professionals adhere to IICRC standards, they are thoroughly equipped to expedite and optimize important restoration processes such as carpet cleaning and drying, dehumidifying, mold remediation and odor removal. The smoke and fire damage caused by smoke and soot call for specific industry efforts for cleanup. We can also move items for cleaning to our franchise location. SERVPRO can remedy your commercial fire damaged property in Hickory and get you back in business.

Commercial Restoration Presents Unique Challenges

SERVPRO of Catawba County West has the equipment, experience, and training to handle large commercial fire damage emergencies. We will respond quickly to mitigate the damage and manage the restoration project through to its completion. Learn more about SERVPRO of Catawba County West training and certifications. Call us 24/7 for immediate help. (828) 322-4400

Why You Should Seek Professional Mold Remediation Services

10/15/2015 (Permalink)

Don't Get Caught in a Corner with Mold, Call SERVPRO

For Mold Remediation, Call SERVPRO

As a homeowner you know the presence of mold in your residential property in Viewmont can pose a number of problems. Two of the main problems include susceptibility to structural damage and health hazards. Unfortunately, what begins as a minor mold issue can quickly evolve into a huge problem within a very short period. For this reason, it's important for you to consider hiring a professional mold remediation service like SERVPRO.

Hiring a Professional Mold Remediation Services

Often, homeowners who find themselves grappling with a mold infestation want to complete a DIY project to eliminate the problem. Not so fast. First, some household molds that plague your property in Viewmont can be toxic. You need experience, knowledge, safety gear, and equipment required to safely and properly remediate a mold infestation. Second, if you do not use the proper techniques for the mold remediation process, you could end up causing the spores to spread to more areas of your property. Did you turn off your HVAC unit to prevent spores from being dispersed throughout your house?

Can You Clean The Mold Yourself?
You may be able to clean up some of the molds as long as you conform to the mold remediation rules and regulations. However, larger areas of mold infestation should be left to the professionals. According to the Environmental Protection Agency, you should contact a professional company like SERVPRO when the mold infestation covers more than 10 square feet or access for treatment is difficult or impossible. Our mold remediation professionals possess the equipment, expertise, and experience necessary to deal with all issues for the mold remediation process. If you attempt to clean extensive regions of mold on your own, you will likely end up spreading spores and creating damage. Can you use equipment to create negative air pressure to prevent mold spores from spreading during clean up?

When Should You Call SERVPRO? The answer is "almost always."  Allowing one of our experts to come to your home for an assessment and inspection will at least provide you with peace of mind if no major issue appears. If mold remediation is necessary on a professional level, we can offer you our services in a fair manner.

SERVPRO is an excellent, expedient mold remediation company with over 55 years of industry experience. We have earned a good reputation by staffing and training specialists, offering 24/7 emergency services, and outstanding customer service. We can help with mold remediation for your Viewmont property.

Locally Owned, with National Resources

We live and work in Viewmont too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Catawba County West is close by and ready to respond to your mold damage emergency in Viewmont, Mountainview, or Longview. Call us for an immediate response. (828) 322-4400

Why You Should Hire A Fire Damage Restoration Company

10/7/2015 (Permalink)

Don't Let a Bonfire Become a Cabin Fire in Your Mountainview Getaway.

Call In SERVPRO to Fix Fire Damage To Your Home

Once a fire strikes your property in Mountainview, there are a plethora of issues you will need to address. Damage can occur in the form of things as unusual as corrosion resulting from acidic ash residue. In addition to smoke damage, your property can acquire secondary water damage as a result of the extinguishing work completed by the fire department. In many cases, property owners feel that they are at their wit's end regarding how to address these issues. The solution is simple: Let a qualified team of fire damage restoration specialists assist you. Learn more about the value of hiring a company like SERVPRO by reviewing the following information.

Why Should You Hire A Fire Damage Remediation Company?

Hiring a team of professional fire damage restoration specialists is beneficial for numerous reasons. First, specialists possess the specialized equipment necessary to remove quickly and correctly standing water, clean, sanitize, repair, and restore your home in Mountainview to its previous condition. Second, industry experts possess the extensive knowledge needed for the identification and elimination of problems that result from smoke and water damage. These by-products can be more difficult to remedy than the actual destructive fire damage. Third, restoration experts have worked with hundreds of clients and understand how stressful and emotional the restoration process can be. Calling a fire damage restoration company like SERVPRO ensures that you will obtain a speedy response and personalized care that sets you at ease.

When Should You Call A Fire Damage Remediation Company?

Often, residential property owners don't know when they should call for assistance. The answer is simple. As soon as the firefighters have extinguished the flames, and you have already notified your insurance company, you should call the restoration company. A SERVPRO expediter can meet with your insurance adjuster on-site and coordinate an action plan. With a quick authorization, we can optimize the efficacy of the fire damage restoration service by getting to work. Depending on the extent of the fire damage, water extraction has the highest priority. Doing so aids in the prevention, or at least mitigation, of secondary water damage.

Before the above action starts, we will assess and inspect the damage, compare notes with your adjuster, and also provide you with an inventory list of damaged items and personal belongings.

Choose SERVPRO For Excellent, Expedient Service

As a team of fire damage remediation experts, the technicians of SERVPRO are skilled in offering treatments that restore your property. We are IICRC certified in cleaning and are dedicated to restoring your Mountainview fire damaged home to its pre-fire state. Additionally, we maintain a deep respect both for our clients and their property while working. We are here to serve you.

Locally Owned, with National Resources

SERVPRO of Catawba County West is locally owned and operated so we are part of the Mountainview community too. When you have a fire or flooding emergency, we’re already also nearby in Longview and Cooksville and ready to help. We are faster to any size fire disaster. (828) 322-4400

Emergency Water Damage Restoration

10/5/2015 (Permalink)

Looks Like Time to Call SERVPRO

For Your Home, SERVPRO Provides Emergency Water Damage Restoration

Water damage is a profound problem that can adversely impact your residential property in Hickory. However, many property owners lack basic knowledge regarding what they should do in the event that they are victimized by water damage. It's important to know that responding effectively and immediately to the onset of water damage is the key to limiting health hazards and structural damage. Learn more about why responding immediately to water intrusion is important and how best to grapple with water damage by reviewing this quick reference guide:

Why Is A Fast Response To Water Damage Important?

Many water damage restoration technicians know that water damage is a progressive problem. Specifically, water damage is the result of a flood, roof leak, bursting pipe, sewage backup, or other happenstance that results in excess water. After this initial damage has set in, the issue can become progressively worse as water seeps into your home. Once this happens, wicking of water can begin into your walls, flooring, personal, and professional possessions ending in waterlogged materials. When not extracted immediately, water damage can also give rise to the presence of mold in your property structure. For these reasons and more, responding immediately to your Hickory property water damage is very important.

The Importance Of Emergency Water Damage Restoration Services

Water damage can result in a plethora of problems. Also, note that water damage can occur at any time because natural disasters and leaky pipes do not run on a 9-5 schedule. Since you never know when water intrusion may occur, having a phone number handy can help. If you call SERVPRO, a premier water damage restoration company, these trained technicians can be on site in one hour. An assessment and inspection of your home in Hickory will quickly identify the problem areas and upon approval, work can begin to mitigate the water damage. If you feel that your insurance policy covers internal water damage, or if you possess flood insurance, then it behooves you to call immediately. Your second call should be to SERVPRO. We are renown for working and cooperating with insurance companies and adjusters.

The Process of Water Damage Restoration

SERVPRO follows a specific protocol pertaining to water damage restoration.  We first remove the standing water from your home in Hickory. We will dry out the affected areas to reduce moisture and the threat of mold growth. We will protect your possessions as we do the clean up of your home. We will then repair and restore, rather than replace affected items and building materials. This will get you back home quickly as if it never even happened.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Catawba County West is strategically located near Hickory, Mountainview and Longview to respond quickly to your flood or water damage event. When a major flooding event occurs, we can call upon our national network of 1,650 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel. Call us for immediate response. (828) 322-4400


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