Recent Posts

3 Ways to Prevent Water Pipe Damage

6/22/2020 (Permalink)

Water drips from faucet next to soap Pipes play an important role in our home, but it's important we take care of them!

Leaking and ruptured pipes are a problem that many homeowners in our community have faced at one point or another. We rely on these pipes to carry water throughout our home, but that very same water can lead to thousands of dollars in damage. Fortunately, this kind of water damage isn’t a foregone conclusion—there are a few steps you can take to prevent damage to your water pipes.

  1. Install a water softener. Believe it or not, hard water (water with high concentrations of dissolved minerals) is a problem that many homes in the U.S. face. This abrasive water can cause particular damage to your pipes, which can weaken over time. One possible way to mitigate the damage is to install a water softener, which helps filter out these minerals!

  1. Regulate your water pressure. High water pressure is one of the most common culprits of pipe damage, as the extra pressure can overwhelm pipes and lower the life expectancy of your appliances. If you see signs of high water pressure, contact your local plumber to install or replace your pressure reducing valve.

  1. Insulate them during the winter. When temperatures drop below freezing, pipes tend to freeze, which can cause undue pressure on the system and lead to ruptures. To help prevent freezing, insulate the pipes, especially if they are exposed or in areas that aren’t otherwise well-regulated.

Water damage can be expensive and stressful to clean up. At SERVPRO of Catawba County West, we have highly trained professionals who can help you navigate the process and get your home back to normal. If you have water damage in the Hickory, NC area, call us anytime at (828) 322-4400!

3 Tips to Prevent Flooding

6/8/2020 (Permalink)

Water flooding into a home from a painting Flooding can happen to nearly anyone, so it's a good idea to take some preventative steps!

Within the past year, we’ve had two major storm events: one last June and one this past February. This caused a lot of homes and businesses to have flooding. For many, it was a wakeup call to purchase flood insurance; for others, it was a call-to-action to further fortify their property. Even if you weren’t affected these last two incidents, there are a few things you can do to prevent flooding in the future.

  1. Clean your gutters. Yes, everyone’s least favorite chore is actually one of the most important ways you can prevent flooding. Your gutters serve as a first line of defense against rain because it redirects it from your home. If you allow them to accrue a buildup of leaves and other debris, it can cause water to pool up and flood your home.

  1. Consider landscaping your home. Some homes are better positioned than others to avoid flooding. This isn’t true for homes on a downward slope or without sufficient drainage. The ground should always slope away from your home, and water needs places to drain to prevent it from pooling. For tips and ideas on how to achieve this, check out this resource!

  1. Install a sump pump. If you have a basement, then a sump pump is going to be your friend. This device captures water in your basement and then pumps it out of your home. If you don’t have one already, consider investing in one. If you do have one, make sure to maintain it so it still works when you need it!

There are many steps you can take to prevent flooding, but there’s still a chance your home could be affected. If you do have flooding, don’t panic! Our professional team at SERVPRO of Catawba County West has helped thousands of homes and businesses recover from disasters. You can call us anytime at (828) 322-4400!

The Fire Damage Cleanup Process

6/1/2020 (Permalink)

If your home has a fire, there’s a lot you’ll have to worry about. At SERVPRO of Catawba County West, what we don’t want you to worry about is your home or belongings. Our professionally trained team has helped thousands of homeowners recover from fires, flooding, and more. Although the fire cleanup process can vary to some degree, we’ve outlined the steps you can expect us to take.

  1. Assessing the damage. When you first call our office, we’ll dispatch somebody from our team to visually inspect the damages. This will allow us to determine next steps and prepare the necessary crews and equipment.
  1. Extract any water damage (if applicable). If you had to call the local fire department, your home will more than likely also have water damage. Because water can present its own set of challenges, we’ll have a team extract the water and begin the drying process.

  1. Inventory, pack out, and restore your belongings. We know that your possessions are often irreplaceable, so we put a lot of care and attention into restoring them. Our contents specialists take photos of all your possessions and digitally inventory them into our system. We then box and relocate them to our warehouse to be professionally cleaned and restored.
  • (Note: Some items may not be salvageable, but we always speak with you before disposing of anything.)
  1. Clean your home’s interior. Barring any extreme circumstances, our team will clean the interior of your home, including the walls, ceiling, and carpets. We will also clean your home’s HVAC system, which will be contaminated with soot and other debris. In some cases, we are even available to do the repair work!

  1. Return your belongings. Once the cleaning and repair processes are complete, our team will return your restored belongings back to your home. This is the final step in getting your home back to normal!

We’ve seen first-hand how devastating fires can be, so we understand how stressful these situations can be. If you have a house fire and need our professional cleanup services, call us anytime at (828) 322-4400!

The 3 Categories of Water Damage

5/18/2020 (Permalink)

Flood water nearly up to the kitchen counter Floodwaters are considered highly unsanitary and can pose health risks!

Not all water damage is created equal. For homeowners, the end result is the same: remove the water from the home. The cleanup process, however, can drastically change depending on the kind of water. There are 3 classifications of water damage: clean, gray, and black. Each one poses a different level of threat and requires a different cleanup process.

Category 1: Clean Water

Nobody wants water damage, but if you do have it, your best hope is that it is clean water. This is potable water that comes from sources like a burst water pipe or a damaged refrigerator supply line. Category 1 water damages are the most straightforward to clean, but if the water is left long enough, it can deteriorate into a Category 2.

Category 2: Gray Water

Water with a significant degree of contamination is classified as Category 2 water damage. Gray water can cause some health issues, so it requires some cleaning treatment in addition to the standard drying process. This kind of water comes from washing machine discharges, aquariums, and other similar sources.

Category 3: Black Water

Category 3 water is extremely unsanitary and poses significant health risks. This kind of water can come from outside water (flooding) or sewage backups. In these cases, our technicians need to wear full PPE and perform multi-step cleaning processes. In fact, with black water, it’s strongly advised that elderly or immunocompromised individuals evacuate the home until it is safe to do so.

Professional Water Removal

No matter what category of water damage your property may have, SERVPRO of Catawba County West is equipped to handle it. We’ve helped thousands of home and business owners recover from all types of incidents. If you have water damage and need professional help, call us today at (828) 322-4400!

Prepare During National Hurricane Preparedness Week

5/9/2020 (Permalink)

Top of hurricane as seen from space Hurricanes can be devastating, which is why it's important to prepare now!

This last week was National Hurricane Preparedness Week! Although it’s rare that our area is struck directly by a hurricane, we often experience some of the effects. Scientists have predicted that 2020 will have an above-average hurricane season, so preparation is even more important this year. Here are a few things you should be thinking about:

  • Consider your risk. Although we may not worry about a direct hit, depending on where you live, you may be at risk. If you live near Lake Hickory, for example, you may have flooding. If you are in prone areas, you should consider additional preparations.
  • Review your insurance coverage. You never know what type of damage you could have, so it’s a good idea to review your coverage with your provider. At the very least, consider getting flood insurance, as hundreds of local homes have had flood damage in the past year.

In 2018, our team drove to Wilmington, NC to help clean up the aftermath of Hurricane Florence. While our area was lucky, we have seen first-hand how destructive hurricanes can be. We hope you’ll take the time to prepare, and if you would like to see what other steps you can take, visit the National Weather Service’s website!

Why You May Need Disinfecting Services at Your Commercial Property

4/29/2020 (Permalink)

SERVPRO employee in PPE using a machine to fog down a staircase We use fogging and other processes to clean and disinfect your business.

The COVID-19 pandemic has highlighted the importance of keeping your workplace clean and sanitized. We’ve been offering cleaning and disinfecting services to local businesses that want to help reduce the spread of the coronavirus at their property, but we’ve actually offered this service for years. There are multiple reasons why you might want professional disinfecting services beyond this pandemic.

Localized Outbreaks in Schools and Gyms

Flu and stomach pathogens were prevalent issues long before COVID-19. Some schools have had to temporarily close to address outbreaks that were affecting many of their students. If your school, gym, or high-traffic business wants to get ahead of the problem, call us for a proactive cleaning. This won’t completely eliminate the problem, but it will help reduce the spread.

Sewage or Biohazard Incident

If you had a sewage backup or a biohazard incident at your place of business, you’re potentially exposing your employees and your customers to viruses and bacteria. Our team has the training and expertise to not only clean these incidents but to also disinfect the affected areas. This can help limit the overall damage!

Your Cleanup Professionals

SERVPRO of Catawba County West understands the risks that pathogens can present. That’s why we follow safety protocols and regulations to clean and disinfect businesses that might have a problem. If you need a professional cleaning or want to learn more, call us at (828) 322-4400!

3 Ways to Prepare for Spring Storms

4/20/2020 (Permalink)

Rain running off brown-tiled roof Your roof and gutters play an integral part in protecting your home from flooding!

We recently experienced a strong storm that caused damage through much of North Carolina. While many of us in the Hickory area managed to get away with minimal damage, the incident was a reminder of the potential destruction these storms can bring. Now that storm season has picked up, we’re sharing 3 things you can do to prepare!

  1. Clean your gutters. Your gutters are your first line of defense against flooding. They are designed to catch and redirect rain away from your home, but if they are not clean, they have the potential to back up and cause problems.

  1. Remove any problem trees. After nearly every major storm, we get calls from people who have had a tree fall on their homes. If you have any sick or otherwise problematic trees near your home, have them removed or trimmed before they cause significant damage!

  1. Repair any known cracks or other structural problems. Don’t put off any repair projects. We often get calls during storms where customers discover water leaking through the roof. If you know of any structural issues, be sure to have them patched immediately!

There’s no telling how strong the next storm will be, if you take precautions, you can mitigate the damage. If you do have storm damage, however, know that our professionals at SERVPRO of Catawba County West are always available to help!

Fire Safety Tips While You're Home During the Pandemic

4/8/2020 (Permalink)

Several used cigarettes spread out in ashes Smoking indoors can lead to deadly house fires!

The COVID-19 pandemic has forced many of us to stay home for the foreseeable future. Because we’re cooped up in our homes, there are also more opportunities for fires to break out. We’ve seen first-hand how devastating a fire can be, so we’re sharing a few tips to make your time at home a little bit safer!

  1. Practice kitchen safety. Cooking-related fires are one of the most common kinds of home fires each year. This is due to several factors, but one of the most important is that many people leave their kitchen unattended while it’s in use. Keep your eyes on your kitchen and follow other safety practices to limit your risk.
  1. Don’t smoke indoors. Not only can smoking lead to home fires, but it's often one of the most deadly. If you choose to smoke, do it away from the home and be sure any cigarettes are fully extinguished before disposing of them.

  1. Keep matches and lighters out of your children’s reach. It’s common sense to leave fire hazards away from children, but it’s a good time for a reminder since children are home from school. Put these objects in hard-to-reach places that can only be accessed by adults. Even better, take time to teach your children why they are dangerous!

We’re all going through uncertain times, but there are some things you can do to keep you and your family safe. If you do have a fire at your home, however, our team at SERVPRO of Catawba County West is always here to clean and restore your home!

We Clean and Disinfect Commercial Properties

4/1/2020 (Permalink)

Two people wearing yellow Tyvek suits in a warehouse Our team is equipped and prepared to clean and disinfect your business!

SERVPRO of Catawba County West is Here to Help

The COVID-19 pandemic has affected our community just as it has the rest of the world. During these uncertain times, we would like to remind our customers that we are commercial cleaning specialists who adhere to the highest cleaning and sanitation standards.

Specialized Training and Experience

We are prepared to clean and disinfect your business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. Our team will continue to adapt as additional guidelines are established.

Call Today for a Proactive Cleaning

If your business needs deep cleaning services, call our experts at SERVPRO of Catawba County West: (828) 322-4400!

How to Prevent Disaster While Your Business is Closed Due to COVID-19

3/20/2020 (Permalink)

Wet carpet in a hallway with a trashcan and a stool This flooding occurred at a business after a heavy storm. Disaster can happen at any time, even while you're closed!

COVID-19 has had a major impact on our way of life. Americans across the nation are effectively bound to their home, and many restaurants and businesses are shutting down as both a precaution and as a result of decreased foot traffic. If your business has been temporarily closed during this pandemic, there are some things you can do to prevent water damage, fires, and other disasters!

  1. Shut off your main water valve. If you don’t need water at your place of businesses for an extended time, consider shutting it off until your resume operations. This won’t work for everyone, but if it does, it can help prevent flooding from burst pipes or leaking appliances.

  1. Turn off any unneeded electrical appliances. Electrical fires happen when we least expect them. But as businesses rely on electricity to some capacity, it’s important to shut off the devices you won’t need. Ensure employees shut off space heaters and other power-hungry devices that may overwork your electrical outlets!

  1. Patch any known weaknesses in the building. Structural weaknesses in your office space are a great way for storms to cause flood damage. Because you may be away for an extended period of time, now’s a great time to path any known issues. Otherwise, you may come back to standing water and mold!

Disasters can be expensive to clean up, and with a loss of revenue, the impact is even worse. If you do have a disaster at your commercial property and need professional cleanup services, call SERVPRO of Catawba County West today!