Recent Posts

We Clean and Disinfect Commercial Properties

4/1/2020 (Permalink)

Two people wearing yellow Tyvek suits in a warehouse Our team is equipped and prepared to clean and disinfect your business!

SERVPRO of Catawba County West is Here to Help

The COVID-19 pandemic has affected our community just as it has the rest of the world. During these uncertain times, we would like to remind our customers that we are commercial cleaning specialists who adhere to the highest cleaning and sanitation standards.

Specialized Training and Experience

We are prepared to clean and disinfect your business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. Our team will continue to adapt as additional guidelines are established.

Call Today for a Proactive Cleaning

If your business needs deep cleaning services, call our experts at SERVPRO of Catawba County West: (828) 322-4400!

How to Prevent Disaster While Your Business is Closed Due to COVID-19

3/20/2020 (Permalink)

Wet carpet in a hallway with a trashcan and a stool This flooding occurred at a business after a heavy storm. Disaster can happen at any time, even while you're closed!

COVID-19 has had a major impact on our way of life. Americans across the nation are effectively bound to their home, and many restaurants and businesses are shutting down as both a precaution and as a result of decreased foot traffic. If your business has been temporarily closed during this pandemic, there are some things you can do to prevent water damage, fires, and other disasters!

  1. Shut off your main water valve. If you don’t need water at your place of businesses for an extended time, consider shutting it off until your resume operations. This won’t work for everyone, but if it does, it can help prevent flooding from burst pipes or leaking appliances.

  1. Turn off any unneeded electrical appliances. Electrical fires happen when we least expect them. But as businesses rely on electricity to some capacity, it’s important to shut off the devices you won’t need. Ensure employees shut off space heaters and other power-hungry devices that may overwork your electrical outlets!

  1. Patch any known weaknesses in the building. Structural weaknesses in your office space are a great way for storms to cause flood damage. Because you may be away for an extended period of time, now’s a great time to path any known issues. Otherwise, you may come back to standing water and mold!

Disasters can be expensive to clean up, and with a loss of revenue, the impact is even worse. If you do have a disaster at your commercial property and need professional cleanup services, call SERVPRO of Catawba County West today!

What Are Soot Webs?

3/9/2020 (Permalink)

Black web along the edge of a greenish ceiling Soot webs might look like cobwebs, but they have nothing to do with spiders!

Many times after a fire, our customers will point out soot-covered cobwebs along the ceiling and corners of their homes. They’re often surprised at both the number of webs and how they had escaped their notice all this time. In reality, these aren’t actually cobwebs—they’re soot webs.

What is a Soot Web?

A soot web—also known as soot tag—is the result of ionized soot particles sticking together like a chain. In appearance, they resemble cobwebs, but they actually have nothing to do with spiders at all. These features are only formed by fires and are not indicative of your cleaning habits!

Cleaning Your Home After a Fire

Soot webs are not fun to look at, but you shouldn’t try to clean them on your own; you’ll likely make a larger mess. Instead, call our disaster restoration team and we can clean up and make any fire and smoke damage “Like it never even happened.”

We Had a Successful CE Class

2/26/2020 (Permalink)

People sit in rows and face a projector screen at the front of the room We host free, in-person CE classes each quarter for insurance professionals!

In case you missed it, we had another great continuing education (CE) class earlier this month! We had more than 40 insurance agents and adjusters attend one or both of our courses: auto insurance and general liability. This was a great way for insurance professionals to pick up CE credits for their licenses and to meet with their peers.

We appreciate everyone who was able to attend. We host these classes as a way to both give back to the local community and to meet with the people that we often work with when our customers have a disaster.

In the near future, we plan on hosting another class with two different courses: flood insurance and ethics for insurance professionals. If you were unable to attend this last event, we hope you’ll be able to join us when we announce our next class!

What You Should Know About Flood Insurance

2/12/2020 (Permalink)

Kitchen oven and cabinets mostly submerged by flood waters This home never expected to have flood damage. We encourage everyone to get flood insurance!

For many people in the Hickory area, it may seem unnecessary to buy flood insurance. Yet twice in the last year alone, we’ve had significant flooding events, and our team has responded to hundreds of calls. Unfortunately, the vast majority of the people impacted didn’t have flood insurance and had to pay for cleanup services out of pocket. While we encourage everyone to purchase flood insurance, there are a couple of things you need to know.

  1. There is a 30-day waiting period for coverage. If you’re going to buy flood insurance, we recommend you do it now. If you wait to buy it until a powerful storm is on the way, you’ll be out of luck. Flood insurance policies don’t kick into effect for 30 days after purchasing, so if you have flooding before then, you’ll still be responsible for the damages.

  1. You don’t need to in a designated flood zone to get flood insurance. Just because you’re not in a designated flood zone doesn’t mean you’re safe from flooding. Many of the flood calls we received in the last year were from people who didn’t live in such a zone. Excessive rainfall, structural issues, and other factors can result in unexpected flooding!

There is a lot to consider when purchasing insurance for your home, but skipping crucial coverage can be a very costly mistake. Even if you’ve never had flooding before, it’s important that you consider the risk. If your Hickory-area home does flood, however, you can call our team at SERVPRO of Catawba County West!

What to Do If You Have Water Damage

1/23/2020 (Permalink)

Water pooled into puddles under an office desk Water damage can cause problems for your property, but the cleanup process can be navigated by calling the right people!

Many residents in the Hickory community have experienced how devastating water damage can be. Your furniture and home’s structure can be compromised and deteriorate, mold growth can cause some health effects, and the recovery process can be long and expensive. To make matters worse, most property owners are unprepared, and they often don’t know what to do.

Water damage can be frustrating to deal with, but there are a few simple steps you can take to alleviate much of the stress.

  1. Deal with the water damage’s source. If you have water damage, the first thing you need to do is address the source and mitigate additional damage. In many cases, this may mean you need to shut off your home’s water valve. Regardless of the source, you need to find it and make sure it won’t cause further problems.

  1. Call a disaster restoration company. If water damage isn’t addressed promptly—and properly—the situation can deteriorate and lead to further problems for you and your home. Immediately call a disaster restoration company (such as SERVPRO of Catawba County West) to extract, dry, and perform other necessary services.

  1. Call your insurance agency. Your insurance is meant for moments like these. Call your local agent and make sure you’re covered. Water damages can be costly, so your insurance can really make a difference!

Water damages can be a real headache, but if you take the above steps, you can make the process much easier to manage. If you live in Catawba County and need water damage restoration services, you can call us anytime at (828) 322-4400!

Our February Continuing Education Class

1/21/2020 (Permalink)

People sit and mingle at tables in a room with a projection We offer free continuing education classes to our local insurance professionals each quarter!

We’re back with another of our quarterly Continuing Education classes! If you didn’t know, once a quarter we host courses for insurance professionals so they can earn continuing education credits as part of their licensure. These are free events that we host as a way of giving back to the insurance community!

On Thursday, February 13, we are hosting two courses at the La Quinta Inn & Suites in Hickory: Personal Auto Policy: Review & Update and General Liability: The Basics. These classes are open to any insurance agent or adjuster in the area—especially for those who need elective credits.

Due to limited seating, if you are interested in attending either course, we encourage you to register as soon as possible! For more information, you can visit our registration page!

More Than a Local Franchise

1/6/2020 (Permalink)

Group photo of SERVPRO employees standing in front of a plain wall We have over 60 employees and serve more than 4 counties!

In 2009, we opened our first SERVPRO franchise in Lenoir. At the time, we only had 3 employees and were starting a business in the middle of the Great Recession. It was a while before we got our first job, but we got started, and we gave each new customer our all.

Last year we celebrated a milestone—our 10th anniversary. In the last decade, we’ve grown to more than 60 employees, we have dozens of vehicles, and we have expanded our service area! You might know us as SERVPRO of Catawba County West, but we serve more than just the Hickory, NC area—we actually own and operate four additional franchises.

Our same team services the entire Unifour area, including Alexander, Burke, Caldwell, and Catawba Counties. And starting this year, we now service all of Iredell County!

So if you knew us when we first started out, you might be surprised to know we’ve come a long way. If you live anywhere in the Unifour area (or in Iredell County), know that our team is always here to help!  

The Flood Cleanup Process

12/30/2019 (Permalink)

Crouched SERVPRO employee places small device on hardwood floors in the middle of living room Our technicians always assess the damage before they begin the extraction and drying process!

Flooding can happen to anyone for a number of reasons. Storms, for example, can cause heavy rains to infiltrate your home. In another instance, a pipe can freeze and then burst as it thaws. Regardless of why it happens, flooding can cause significant damage to your home—and that’s not even considering the eventual mold growth. Fortunately, disaster restoration professionals such as ourselves can clean up and restore flooded properties using a certified process!

Step 1: Assessing the Damage

Once our crews arrive on the scene, their priority is to assess the damage. They’ll need to assess the cause of the incident (and if it’s stopped) and identify which rooms have been affected. At this point, they will also get initial moisture level readings. All of this information is essential for our team to develop a customized game plan for your home.

Step 2: Extract the Water

Once our crew has finished assessing the damage, they’ll begin to extract the water. We have different extraction machines that can suck up large volumes of water. Once we’ve removed all standing water, we’ll begin drying out your home!

Step 3: Drying Out Your Home

Once the excess water has been extracted, we’ll set out air movers and dehumidifiers to dry out your home. These machines work collaboratively by pulling moisture into the air and then cooling it and converting it back into water—this time into a controlled container! This process exponentially speeds up the drying process, which can prevent structural damage and lowers the risk of mold growth.

Step 4: Cleaning Your Belongings

Your belongings have sentimental value, which is why we do everything we can to protect them. Our team will remove all furniture and other possessions from affected rooms and safely transport them back to our warehouse to be cleaned and stored. If items have been completely ruined and cannot be salvaged, we will properly dispose of them—always with your permission!

Step 5: Restoring Your Home

Once the drying process is complete, our technicians will remove the equipment! If you also decide to use us for the repairs, our repairs team will assess the damage, provide a quote, and then begin the final step of the process. And of course, we’ll return all of your salvageable possessions—cleaned and restored!

Your Local Disaster Restoration Team

SERVPRO of Catawba County West has helped thousands of homes recover from disaster since we opened our doors in 2009. We’ve seen how devastating floods can be, but we’ve also seen how homes can be cleaned and restored. If you live in the Hickory, NC area and have flooding, call our team today!

3 Ways Your Business Can Prepare for a Fire

12/23/2019 (Permalink)

Two firefighters use a hose to put out large fire Fires can do tremendous damage to your business, but some precautionary measures can spare you the headache!

Fires can do a lot of damage to your business. In fact, according to FEMA, many businesses will never reopen their doors after having such a disaster. Since we opened our doors in 2009, we’ve seen how fires have cost businesses their money—and sometimes their reputation. Fortunately, there are a few things you can do to mitigate the effects of a potential fire!

  1. Install a sprinkler system. A sprinkler system is one of the best investments a business can make. Should a fire break out in a section of your property, the sprinklers can control the flames before they get out of hand. According to the National Fire Protection Association, when a sprinkler system was present, fires were confined to the room of origin in 97% of fires (versus 74% that didn’t have a sprinkler system).

  1. Train your employees to use fire extinguishers. It’s always a good idea to teach your employees about fire safety, especially when it comes to fire extinguishers. Proper usage can put out small fires, which can, in turn, save you a big headache. If you haven’t reviewed fire extinguisher procedures with your staff, you can always speak to your local fire department about getting a demonstration!

  1. Keep combustible materials away from heat sources. Flammable objects should be kept a safe distance from any device that gives off heat. Space heaters, candles, light bulbs, and other objects that give off heat can easily start a fire if they are kept near the wrong materials. As a rule of thumb, flammable objects should be kept at least 3 feet away.

Fires often occur when you least expect them, but it’s also possible to mitigate your risk. If you haven’t already, invest time and money into resources your team can use prevent a full-blown fire. But if you do have a fire and need professional cleanup and restoration, our team is always available to help!