Recent Posts

Why SERVPRO of Catawba County West Loves Golf Tournaments

11/20/2018 (Permalink)

Why SERVPRO Why SERVPRO of Catawba County West Loves Golf Tournaments This is one of our teams at just one of the many golf tournaments we both attend and sponsor!

It’s no secret that SERVPRO loves golf; after all, we’re a proud partner of PGA. But that love extends down to each and every franchise, including us at SERVPRO of Catawba County West, which is why we often sponsor multiple golf tournaments each year. There are many reasons why our team sponsors and participates in golf tournaments, but here are just 3 reasons:

  1. We love to support our communities. Every tournament we sponsor supports a group or charity. As members of this community, we are proud to support those causes!

  1. We get to meet new community members. It’s always great to meet the people that live in and support Catawba County. That’s why we enjoy meeting these community members and learning more about them!

  1. We love golf. Above all else, we just love golf. It’s an enjoyable sport that allows us to go out into the community and support causes. What more could we ask for?

If you see us with a set of clubs, we’re likely on the way to the nearest golf course, but that doesn’t mean we’re not here for you! SERVPRO of Catawba County West is here to help in your time of need! If you need assistance, call us today at (828) 322-4400!

Why Your Business Needs an ERP

11/8/2018 (Permalink)

Commercial Why Your Business Needs an ERP One of our marketing reps works on an ERP for a local business! An ERP can make a difference in ensuring your team can respond quickly to disaster!

According to FEMA, roughly 40-60% of small businesses fail to reopen their doors after a disaster. Though that statistic is alarming, it’s possible to improve the odds in your business’ favor. One such way you can do that is with an Emergency Ready Plan (ERP), a free tool offered by your local SERVPRO franchise. There are a number of reasons why having one is beneficial!

  • All of your contacts are in one place. One of the great things about an ERP is that it gathers all of your important contact information into one document. Should an emergency occur, an employee would quickly be able to call the necessary contacts without digging for the information.
  • You’ll know where your emergency shutoffs are located. In an emergency situation, the faster you can react, the better. But many business owners and their employees don’t know where the emergency shutoffs are located, which could mitigate some damage. An ERP helps solve that problem because it contains both pictures and details to help employees locate the shutoffs.
  • Your SERVPRO franchise and local fire department will have a copy of your ERP. While it’s important that you and your employees have access to the Emergency Ready Plan, it’s just as important the necessary emergency response services have it as well. When a disaster does occur, the faster these services respond, the more they can mitigate the impact, which is why they should be aware of the important information detailed in an ERP.

Your business is a valuable asset that should be protected anyway it can. At SERVPRO of Catawba County West, that’s why we offer a free ERP—so your business can survive after disaster strikes. If you would like an ERP for your business, call us today at 828-322-4400!

SERVPRO at the Hickory Christmas Parade

11/7/2018 (Permalink)

Why SERVPRO SERVPRO at the Hickory Christmas Parade Every year, SERVPRO of Catawba County West participates in the Hickory Christmas parade!

Christmas is coming early to Hickory this year! On Friday, November 16, the Town of Hickory is hosting its annual Christmas parade. You can come to downtown Hickory by 6:00 p.m. and watch many local businesses and organizations as they display their floats and pass out candy!

SERVPRO of Catawba County West is also going to continue its tradition of appearing in the parade. Although we are going to bring only one vehicle this year, we’re making up for it by bringing a special, green guest! If you want to meet this famous celebrity, you’ll have to come down to the parade!

We hope to see you on November 16! Merry early Christmas!

How to Use a Fire Extinguisher

11/2/2018 (Permalink)

Fire Damage How to Use a Fire Extinguisher When using a fire extinguisher, it's important that you aim at the base of the flame!

If you ever find yourself in front of a small-to-medium sized fire, you may have to have act quickly before it gets out of control. Depending on the fire’s class and size, you might be able to use water, but in many cases, a fire extinguisher is going to be the most effective way to go.

The PASS System

Like any important task, the steps needed to use a fire extinguisher can be easily summed up in an easy-to-remember acronym: PASS.

Pull the pin on the fire extinguisher.

Aim the extinguisher’s nozzle at the base of the flame (this is important to actually extinguish the flame).

Squeeze the handle.

Sweep the nozzle from side to side until the fire is extinguished (remember to aim at the base).

Using the Right Extinguisher

Not every fire should be treated the same; some require a different type of extinguisher than others. It’s important to check out what kind of extinguisher you are using before you deploy it; this will be labeled somewhere on the extinguisher.

To learn more about the different classes of fire and how to respond to them, check out our other blog post!

The Difference Classes of Fire

11/1/2018 (Permalink)

Fire Damage The Difference Classes of Fire A fire that originates from an oven should be treated differently than a fire that originates from a cigarette!

When most people see fires, their first instinct is to grab the nearest fire extinguisher or use nearby water. But what most people don’t know is that not all fires are the same. In fact, adding water to some fires can actually make them worse! There are actually different classes of fire (determined by its fuel), and each one has to be extinguished in its own way.

Class A fires. Class A fires are what you might consider to your “typical” fire. This fire is fueled by ordinary combustibles, such as wood, trash, cloth, and more! These can be extinguished by Class A extinguishers and water.

Class B fires. A Class B fire is fueled by flammable gasses or liquids such as oil, gasoline, and propane. (Note: Grease and cooking oils belong in a different class and should be treated as such.) Unlike a Class A fire, this kind of fire should be extinguished with a dry chemical or carbon dioxide extinguisher.

Class C fires. This class of fire is fueled by active, electronic equipment, such as computers, appliances, motors, and more. If the power source is shut off, the fire changes class and it can be treated differently. But as long as the equipment is energized, it needs to be extinguished with a Class C fire extinguisher. 

Class D fires. Class D is rare for home fires, but they are more likely in factories and similar settings. These fires are fueled by combustible metals such as potassium, titanium, sodium, and more (generally metals that end in “-ium”). To extinguish this class, you’ll need a dry powder (class D) fire extinguisher.

Class K fires. One of the more common classes, Class K fires are what you might refer to as “kitchen fires,” though that doesn’t mean they’re exclusive to the kitchen. These fires are fueled by grease and cooking oils, and they should not be treated as any other class. Your best bet here is to use a Class K extinguisher. Do NOT attempt to put this type of fire out with water, as it can make things much worse.

Even though your instinct might be to use water, you see that each class of fire needs to be extinguished in its own way. If you don’t have the proper extinguisher to put out the fire, don’t attempt to use another extinguisher class or use any other method. Instead, call your local fire department. And if you have fire and smoke damage in the Hickory, NC area, call SERVPRO of Catawba County West to have it cleaned up at 828-322-4400!

There’s Mold in My Home! What Do I Do?

10/22/2018 (Permalink)

Mold Remediation There’s Mold in My Home! What Do I Do? Mold growth in your home might seem scary, but the problem can be dealt with quickly if you take things one step at a time!

Mold is the last thing anyone wants in their home, but many homeowners find growth at some point in their life. Naturally, the first thing you’ll want to do is remove it from your home, but it’s important to remain calm and take things a step at a time.

Why is Mold in My Home?

Before you make any attempts to remove the mold, it’s extremely important that you understand why you have mold growth to begin with. We’ve found that many homeowners will take measures to stop the growth, only to have it grow back later; that’s why you have to address the source first.

Mold grows and feeds on organic material, but it needs moisture to grow. Most people think that mold will only grow after heavy water damages like flooding or burst pipes, but believe it or not, high humidity can also be the cause. Ensure that any water damage has been properly dried, run a dehumidifier if necessary, and allow air to circulate.

How Do I Get Rid of Mold?

Once you’ve addressed the mold growth’s source, you’ll be ready to address the growth. Depending on the size of the growth, you may be able to handle it yourself.

If the mold only covers a very small area, you can easily clean it on your own. Go to your local hardware store and purchase an antimicrobial spray. Apply the spray to a cloth or paper towel and wipe away the affected area. That should do the trick!

If the mold growth is aggressive and covers a larger area, it’s highly recommended that you call a mold remediation company. This company will set up a containment area to keep the mold spores isolated and treat the affected area and contents (or remove them with the owner’s permission, depending on the extent of the damage). A test may also be conducted to ensure that the spore count is down to the appropriate levels.

If you live in the Hickory, NC area, and you have mold, know that SERVPRO of Catawba County West has certified mold remediation specialists to help you make it “Like it never even happened.” Call us today at 828-322-4400!

3 Things You Should Do After Flood Damage

10/17/2018 (Permalink)

Storm Damage 3 Things You Should Do After Flood Damage Some of our team assess the storm and flood damage after Hurricane Florence devastated the coast of North Carolina.

Nobody wants—or even expects—their home to be the victim of flood damage, but disaster often strikes when we least expect it. That’s why many homeowners are often unsure what to do when their home is damaged by flooding. If you or somebody you know is in that situation, here are 3 things you should do after your home suffers from flood damage.

  1. Call your local disaster cleanup and restoration company. Naturally, your first priority is to get your home back to its original condition. That’s why your local disaster cleanup and restoration company should be your first call—they’re the ones who will make it “Like it never even happened.” The sooner you call them, the faster they can begin working on your home.

  1. Contact your insurance. Your insurance is the one who will likely cover most of the costs associated with restoring your home. They are also a great resource for finding contractors and other important people to help you get your home back in its preloss condition.

  1. Begin removing flood waters from your home. Your local disaster cleanup and restoration company is going to take care of cleaning up and preventing further damage to your home, but the faster that process begins, the less damage you’ll likely have later (particularly when it comes to mold). While you are waiting for them to arrive, begin mopping or using buckets to move water from the home.

Because water damage can create further damage, it’s important to respond to disasters quickly. If you need a disaster cleanup and restoration company in the Hickory, NC area, call SERVPRO of Catawba County West at (828) 322-4400!

Why It's Important to Immediately Mitigate Water Damage

10/17/2018 (Permalink)

Water Damage Why It's Important to Immediately Mitigate Water Damage No matter the time, our techs at SERVPRO of Catawba County West are always ready to respond to water damage!

This is a revision/update of this 2015 blog post.

Water damage is a profound problem that can negatively impact your home or business. However, many property owners don’t have the experience or knowledge to know how to properly handle it. But a quick response at the onset of any water damage plays an important role in mitigating the impact.

Why Is it Important to Quickly Respond to Water Damage?

Your home’s water damage might seem minor at first, but it can quickly become a progressive problem. After the initial damage has set in, the issue can become worse as water seeps into your home and begins to wick up your walls, floors, and possessions. In addition, water will eventually become contaminated and become more difficult and time-consuming to clean and dry. If that wasn’t enough, your home will then also become highly susceptible to mold growth, which thrives in moist environments. But if an immediate response is issued, the above problems will be milder or nonexistent altogether.

The Importance of Emergency Water Damage Restoration Services

Water damage can result in a plethora of problems. But because disaster has no sense of time, it can—and likely will—strike when it’s least convenient for you. That’s why even when you call at 3 a.m. on Thanksgiving morning, our techs at SERVPRO of Catawba County West will answer your call and issue an immediate response. The longer your water damage is left to sit, the more damage your property will likely have. Emergency restoration services are always available with us because they give you a peace of mind and help protect your home or business.

The Water Damage Restoration Process

SERVPRO of Catawba County West follows a specific protocol for water damage restoration. We first extract any standing water still in your property, then we dry out the affected areas to reduce moisture and minimize the threat of mold growth. Throughout this entire process, we will protect your home and belongings from any additional damage. Once it’s all said and done, it will look “Like it never even happened.”

So if you have water damage in the Hickory, NC area—no matter the day or time—call SERVPRO of Catawba County West at (828) 322-4400!

Water Damage Q & A: How Long Does it Take for Water Damage to Dry?

9/19/2018 (Permalink)

Water Damage Water Damage Q & A: How Long Does it Take for Water Damage to Dry? Even with a lot of equipment, the amount of time a water damage incident will take to dry will vary on different factors!

When disaster hits your home, your priority is to get everything back to its original condition. So when you have water damage, you want to know how long it will take until you have your peace of mind.

How Long Does It Take for Water Damage to Dry?

We’re often asked this question, but the answer is tricky. In fact, it really depends on the situation.

For a typical water loss, it shouldn’t take more than a couple of days to return your home to normal moisture levels. But there are many factors that can extend—or in some cases, shorten—the overall drying process.

For example, if the area isn’t well-enclosed and is exposed to the outside elements, it can be very difficult to maintain humidity levels. Or in some cases, the homeowner will turn the drying equipment off, which can dramatically hinder the process. And of course, it also depends on how wet the area was to begin with.

Because of these potential factors (and more), it can be difficult to give you an exact completion date. Having said that, our technicians are able to give you an estimated timeline based on their scope and understanding of the job.

What to Do During Hurricane Florence

9/13/2018 (Permalink)

Storm Damage What to Do During Hurricane Florence Hurricane Florence is a major event in North Carolina, but there are steps you can take to minimize your risk!

Hurricane Florence is just around the corner, and it’s already dominating headlines. With powerful winds and some waves seen as high as 83 feet, Florence is already being deemed “a storm of a lifetime” for certain parts of North Carolina. While the impact on western North Carolina is still uncertain, it’s important that you prepare for the worst. That’s why in addition to making preparations, it’s important that you know what to do once the storm arrives.

  • Stay Inside. Strong winds and heavy rain are ingredients for a deadly combination. It’s important that you remain indoors and keep away from windows, skylights, and other glass structures until officials have announced it is safe to do so otherwise.

  • Regularly check for updates. If you still have cell service, you can use your phone to monitor the storm’s progress. If you do not have cell service, use a battery-powered radio or TV. Local and national stations are great sources of information!

  • Keep Your Refrigerator Closed. In the event your power goes out, it’s vital that you keep your fridge closed so the cold air does not escape. Depending on how long the power is out, your food may spoil anyways, but if it’s only a short period of time, keeping the door closed could be the thing that saves your food.

  • If your home floods, shut off your electricity. Water and electricity are not a great combination. If your home is threatened by flooding, shut your electricity off by the breaker. It’s important you identify where the breaker is long before Hurricane Florence arrives.

  • If it floods, get to higher ground. Flood waters are fast and strong, so don’t try to swim in them. If your home or building begins to flood, immediately head to higher ground. However, do not go into a closed attic because you could become trapped!

  • Do not enter flooded roads. If you have to go outside for any reason, do not enter flooded areas. If you’re driving and encounter flooded sections, turn around and find an alternate route. Also, do not attempt to swim or wade through waters; the waters are fast-moving and will likely pull you away.

Hurricane Florence is one of the biggest storms to hit North Carolina in decades, and will likely cause tremendous damage. If you are in an affected area, follow the advice above and adhere to official instructions as they are provided. After the storm subsides, if you’re in Hickory or the Catawba County area, call SERVPRO of Catawba County West if you need assistance recovering from storm damage!