Recent Posts

Why Should You Hire SERVPRO of Catawba County West?

11/19/2019 (Permalink)

Three thank you cards propped open on a wooden desk Some of our customers send us thank you cards and leave us positive reviews!

If you have fire or water damage, do you know who to call? There are a few disaster restoration companies in the region, but we believe we should be your top choice. If you’re on the fence, there are a few reasons you should consider us as your first option.

  1. We are a one-stop shop for your restoration needs. If your property has a fire or water damage, we want you to feel confident that everything is left in good hands. That’s why we do almost everything ourselves—from clean up and restoration to repairs. We even clean textiles, clean HVAC systems, and remove odors!

  1. We can handle any size disaster. We have over 60 employees, hundreds of units of equipment, and access to support from more than 1,700 SERVPRO franchises nationwide. Our franchise has worked on large-scale disasters, such as the fire at Lees-McRae College and the flooding at Martinsville Speedway.

  1. Our customers love us. We strive to offer high-quality customer service. We believe that’s why many of our customers have left us highly rated reviews, sent us letters, and even returned to us as repeat customers!

Whether you have fire, water, or mold damage, SERVPRO of Catawba County West is always available. Our staff is fully trained and certified, and we have helped thousands of customers over the years. Call us any time at (828) 322-4400!

Why We Can Handle Any Size Disaster

11/16/2019 (Permalink)

Green air movers stacked on shelves along a white wall This is just a small fraction of our air mover inventory!

Did you know that SERVPRO of Catawba County West is just one of four franchises owned by Kim & Randy Williams? They actually own and operate the franchises that encompass the entire Unifour area! Many people think that we’re a small-time operation that can only handle smaller, mostly residential damages. In reality, we can clean up and restore any size disaster!

There are a few reasons we have this capability:

  1. We have roughly 60 employees (and counting)! When we first opened our Lenoir franchise in 2009, we had only 3 employees. Today, we have more than 20 times as many employees, and we continue to add more each year. Because we have so many employees, we are able to respond to any size disaster, such as the fire at Lees-McRae College and the flooding at Martinsville Speedway.

  1. We have hundreds of units of equipment. Over the years, we have built up an incredible inventory of equipment. We have multiple warehouses full of equipment, including hundreds of air movers, dehumidifiers, and proprietary cleaning products.

  1. We do much of our work in-house. We have long pushed to move away from 3rd-party services and have begun to take on more work in-house. That’s why we have our own textiles cleaning facility, ultrasonic machines, duct cleaning equipment, and even manage our own dumpsters. Because we’ve made these moves, we’ve been able to cut costs down and are able to get jobs done quickly and more efficiently!

We pride ourselves in our ability to help a customer from the beginning to the end of the restoration process. Our team is equipped with the latest technology and processes, and we’ve helped thousands of homes and businesses recover from disaster. If you need professional help, don’t hesitate to call our team at (828) 322-4400!

3 Ways We’ve Improved Our Services

11/11/2019 (Permalink)

Green SERVPRO dumpster at an incline dumping garbage We have our own in-house dumpster service so we can increase our team's efficiency and reduce service time!

When we opened our doors in 2009, we were a 3-person team and had the bare minimum we needed to start our own SERVPRO franchise. As we’ve grown over the years, we’ve strived to improve our processes, services, and equipment so we can continue to offer the best customer service. There are several ways we’ve enhanced our services, but today we’re going to share just a few!

  1. We have our own in-house dumpster service. In many situations, our crews have to dispose of debris and unsalvageable items. In the past, we used a 3rd-party dumpster service to provide and remove garbage containers for our crews, but these proved to be costly and had slow turn-around times. In some cases, it could take days before we could get a dumpster to so site for our crews to begin. Now, we manage our own dumpsters, which keeps our costs down and allows our team to work more efficiently!
  1. We have our own textiles cleaning facility. There aren’t many disaster restoration companies in the region that can claim to be a one-stop shop for your restoration needs, but we do! We have a state-of-the-art textiles cleaning facility that we use to clean your damaged clothes, linens, and more. You don’t have to worry about where your belongings go—we take care of everything in-house!
  1. We perform duct cleanings. Your HVAC system plays an important role in your home, which is why it needs to be constantly maintained. Excessive dust, soot particles, and other debris in your system can lower its efficiency and cause it to overwork. Fortunately, we offer duct cleaning services to the Hickory area, both as part of the restoration process and as a standalone service!

It’s been our mission to offer best-in-class customer service to Hickory, NC and surrounding areas. As we continue to grow, we’ll continue to improve our processes and the ways we can serve the community. If you have a disaster, know that our team at SERVPRO of Catawba County West can truly make it “Like it never even happened.”

How to Prevent Mold Growth in Your Business

11/5/2019 (Permalink)

Black mold growing on a white brick wall Mold began growing in this business' storage closet after the HVAC lines leaked all summer!

Mold is one of the last things you want to discover in your place of business. For starters, it can cause some health effects in people, which can slow or halt your operations. Mold growth can also be a symptom of recent or ongoing water damage, which can be a costly issue to resolve. This is why it’s important to take preventative steps and avoid the headache altogether. Fortunately, there are a couple of actionable steps you can take.

  1. Immediately address any water damage. Mold spores need a couple of things to begin growing, and one of the most important is moisture. That’s why many people who initially avoid or cancel our services often call back later: their water damage encouraged mold growth. If you have water damage on your property, immediately call our team of water damage professionals!

  1. Maintain lower humidity levels. High humidity levels are another way mold growth is encouraged. If your property’s humidity levels are unregulated, it’s best to purchase a dehumidifier(s). This device can draw moisture out of the air, which can lower the odds of mold growth. Your home’s humidity levels should be below 60%, but we say that 30-50% is ideal!

Mold growth is certainly a problem, but limiting your property’s exposure to moisture can help you prevent it from ever occurring. If you do have mold, however, our mold remediation experts have helped many Hickory homes and businesses overcome mold issues. You can call our team anytime at (828) 322-4400!

SERVPRO Will Be in the Hickory Christmas Parade

11/4/2019 (Permalink)

The Grinch wearing an orange jacket prepares to enter a parked, SERVPRO green Kia The Grinch is back to drive our green SERVPRO Kia in the annual Hickory Christmas parade!

Each year, the town of Hickory hosts its annual Christmas parade in the downtown area. Many businesses and organizations show off their holiday spirit by sponsoring more than 100 floats and bands. Hundreds of Hickory residents come out to support the community and to celebrate Christmas!

This year, Hickory is hosting the parade on Friday, November 22. Starting at 6 p.m., the Grinch, Cindy Lou Who, and Max will return to drive our green SERVPRO vehicle! The evening will culminate with the Christmas tree lighting at the town square by Santa and Mrs. Claus.

Whether you want to join in the festivities or support your local SERVPRO, there are plenty of reasons to attend this year’s parade. We hope to see you there as we bring on the Christmas spirit!

How to Prevent Space Heater Fires

10/23/2019 (Permalink)

Charred paper and boxes on top of a burnt, white cabinet A space heater was the suspected culprit in this house fire!

Fall weather has already hit, and winter is right around the corner. As the temperature continues to drop, many of us will find ourselves indoors where it’s warm. It’s around this time that we bring out our space heaters. While these heaters keep us warm and cozy, they can pose a serious threat to you and your home. In fact, the National Fire Protection Agency reports that space heaters account for more than 44% of home heating-related fires. If you plan on using your space heater this year, you should be aware of the potential dangers!

  1. Space heaters should be away from flammable materials. True to their name, space heaters can produce a lot of heat. In many of the fires they are associated with, they were too close to flammable materials and caused them to catch fire. That’s why it’s strongly advised that they are kept at least 3 feet away from anything that can burn.

  1. Space heaters should be plugged directly into the wall. Because they draw a lot of energy, space heaters should never be plugged into an extension cable or a power. And even if they are plugged into the wall, nothing else should be plugged into the same outlet. Otherwise, they can cause a fire and/or electrical hazard.

  1. Space heaters should never be left unattended. For the above reasons, you should never leave a space heater unattended, even for just a few minutes. While they are great for supplemental heat, they are potential fire and electrical hazards.

As you start to use your space heater in the coming months, it’s important to remember that it carries a risk. If you’re responsible and remain aware of your surroundings, you can safely keep warm. If you do have a fire, however, know that our team of fire restoration professionals is always here to help!

3 Things You Should Know About Smoke Detectors

10/10/2019 (Permalink)

White smoke detector on a ceiling Smoke detectors are an essential device in every home!

At the time of writing this, it’s Fire Prevention Week. Each year since 1925, the current president declares the week of October 9th as a time to be mindful and to learn how to stay safe during a fire. One of the most important tools for fire safety is a smoke detector. This sensor can alert you and your family about a fire in your home or office, which can give you enough time to escape. In honor of Fire Prevention Week, here are 3 things you should know about smoke detectors.

  1. You can get a free smoke detector (in certain circumstances). The American Red Cross’ Home Fire Campaign aims to install free smoke detectors in homes that don’t have them. Particularly, this program is aimed at people who can’t afford one or are physically unable to install them. If you think you’re eligible for this program, you can submit a request on their website!
  1. Smoke detectors should generally be replaced every 10 years. Although your device’s batteries should be replaced at least once a year, the device itself should be replaced every 10 years. They do not last forever, and if you don’t replace them, they may fail when you need them the most.
  1. You should test your smoke detector at least once a month. It’s never a good idea to assume, yet many Americans go to sleep at night assuming their smoke detectors are still operating. Instead, it’s highly recommended that you test your smoke detector each month. Most units have a small button you can hold until it beeps. As long as you hear that chirp, you know it’s still operating!

Benjamin Franklin famously wrote, “An ounce of prevention is worth a pound of cure.” Interestingly, he wrote this in the context of fire safety! If you haven’t already, install a smoke detector in your home and test it periodically. However, if you do have a fire, you can contact our team at SERVPRO of Catawba County West to make it “Like it never even happened.”

Upcoming CE Class on October 22

9/24/2019 (Permalink)

Two SERVPRO employees help serve lunch to a long line of people Our CE classes always provide free lunch for our attendees!

Our next Continued Education (CE) class for insurance professionals is fast approaching! On Tuesday, October 22, we’re hosting both Flood & Ethics courses at the La Quinta Inn & Suites in Hickory, NC. As usual, instructor Chris McCleod will return to cover the basics of flood insurance and how ethics plays a role in the insurance industry. (Each course is 3 credit hours.)

Whether you’re an insurance agent or an adjuster, if you need credit hours, we highly encourage you to attend our class. We provide a free lunch (catered by Boxcar Grille), we have plenty of snacks, and we have giveaways during each break period.

If you’re interested in attending, you can register online at our Eventbrite registration page. If you have any questions, please feel free to call our office!

Why Do I Need a Water Removal Company?

9/11/2019 (Permalink)

Green SERVPRO vehicle As a water mitigation company, we clean up your water damage and prevent it from becoming an issue in the future!

If you’re like most people, you want to take care of issues on your own. After all, who wants to pay for a service when you can just do it yourself? In some cases, that might be the best thing to do, but it’s also important to consult a professional when you truly need their services.

As a water mitigation company, we’ve had many potential customers call us back and decide to clean up the mess themselves. Sometimes we don’t hear from them again, but many have called back with new problems. So why exactly do you need a disaster restoration company? To prevent additional damages.

  1. We take care of hidden moisture. When it comes to water damage, there’s often more than meets the eyes. Many materials, such as hardwoods and drywall, are porous, so they absorb water. This can cause the materials to expand, or it can trap the moisture, allowing it to foster mold growth. A water mitigation company, however, has the equipment to both detect and dry these materials.

  1. We can prevent mold growth. Mold spores are everywhere, but they don’t pose much of a threat until they are exposed to moisture. When water damage isn’t adequately addressed, it can increase the chances of mold growth. Our team can extract and dry the water, plus we apply an antimicrobial to deter mold.

  1. We’re equipped to handle contaminated water. Not all water damage is equal. Some water can be extremely contaminated (such as sewage or floodwaters) and poses health risks. In these cases, you’ll need protective gear and specific processes for cleaning up the damage. Our staff is both equipped and certified to handle these situations!

Water damages can come in many different forms and may not require professional help. But it’s also important to know when things are beyond your control. No matter how much damage your home has, SERVPRO of Catawba County West is here to help!

Are Your Prepared for a Hurricane?

8/30/2019 (Permalink)

View of Hurricane from Space Hurricanes can cause massive damage to you and your property. Prepare now!

Last year, North Carolina was hit hard by Hurricane Florence. Now, at the time of writing this, Hurricane Dorian is expected to strike Florida as a Category 4 storm. Our area is rarely directly impacted by these storms, but it’s still a possibility. Even if it wasn’t, we’re likely to feel the effects in the form of strong winds and heavy rain. That’s why it’s important to make sure you’re fully prepared for a potential hurricane.

  1. Establish an evacuation plan. You never know when you might have to evacuate, but it’s better to be safe than sorry. If you don’t already have a plan, now’s the best time to create one. Identify a safe place to temporarily relocate and ensure you have a plan to get there. If you have pets or certain medical conditions, be sure to plan for them as well.

  1. Stock up on supplies. If you must stay to weather the storm, make sure to stock up on supplies well in advance. First, assume that you may not be able to leave your home for several days, so get enough to last you and your family for an extended period. You’ll need water, non-perishable food, a light source, and more. (You can find a more complete list on

  1. Identify a safe place in your home. Even if you’re staying home, you’ll still need somewhere safe to stay. It’s recommended that this place be close to the interior of the home, away from doors and windows. This step can protect you and your family should the rest of your home be affected.

  1. Cut down sick or dead trees. Fallen trees can cause a lot of destruction to a home. If you have sick or dead trees close to your home, you should consider having them removed while you can. Due to high wind speeds, trees are susceptible to being uprooted, which can damage your home and further expose it to rain.

Peak hurricane season will last for another couple of months, so it’s important to prepare for the worst now. If your property is affected by a hurricane or any other storm, know that our team of experts is available 24/7!